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Added 6 mins ago
RB
Manager, Insurance Financial Control
Royal Bank of Canada
Mississauga, ON
- Full-time
As the Manager, Insurance Financial Control within our Insurance Finance group, the successful candidate will support the General Ledger Attestation process ensuring the effective design…
Added 51 mins ago
TC
Senior People & Culture Advisor
The Common Good
AB · Edmonton, AB
- Full-time
Reporting to the Corporate Services Manager, this is a hands-on role with autonomy in your day-to-day work, the opportunity to contribute ideas and the satisfaction of seeing improvements…
Added 1 hour ago
IP
Finance Officer
Indigenous Perspectives Society
Moberly Lake, BC
- Full-time
Discover the vibrant West Moberly First Nations (WMFN) community, nestled 32 km northwest of Chetwynd, BC, at the serene west end of Moberly Lake. Surrounded by pristine lakes, flowing…
Added 1 hour ago
HM
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…medical office assistants (MOAs), and a dedicated operational…
Added 1 hour ago
IP
Clinical Operations Manager
Indigenous Perspectives Society
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- Full-time
Support advocacy and navigation of community, health system, and internal resources for individuals accessing services.
Added 1 hour ago
GD
GARAGE - Store Manager - Mayfair Shopping Centre
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…everyone can feel fearless. With stores across North America and a community that’s always growing, we’re looking for team players who want to make their mark. If you’re ready to bring the…
Added 1 hour ago
HM
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…medical office assistants (MOAs), and a dedicated operational…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
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Penticton, BC
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…medical office assistants (MOAs), and a dedicated operational…
Added 1 hour ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER - Kelowna
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Kelowna, BC
- Full-time
We are looking for an experienced Senior Commercial Account Manager, Mid‑Market to support entrepreneurs in the Kelowna market. In this role, you will leverage your financial expertise,…
Added 2 hours ago
RB
Private Banking Associate
Royal Bank of Canada
Vancouver, BC
- Full-time
Please note: All internal applicants must have support from their Reporting Manager before applying for this role***
Added 2 hours ago
RB
Client Advisor
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- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 2 hours ago
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Client Advisor Intern
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- Part-time
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Added 2 hours ago
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Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Halifax, NS
- Full-time
…an exceptional client experience. Your finely honed solution-development skills combine with your innate business development and knack for client service to set the stage for…
Added 2 hours ago
RP
Manager, Inventory
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Mississauga, ON
- $80,000 to $105,000 CAD / year
- Full-time
Professional growth and development via challenging projects and assignments
Added 2 hours ago
RP
Store Manager (MIT)
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Toronto, ON
- $46,375 to $64,925 CAD / year
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In conjunction with the Pharmacy Manager, encourage a culture of accountability through performance management including performance management, employee development, disciplinary…
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
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…services designed to meet the evolving needs of our growing…
Added 2 hours ago
NA
Client Manager, Personal Insurance
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…employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving…
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
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- Full-time
…services designed to meet the evolving needs of our growing…
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…services designed to meet the evolving needs of our growing…
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
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Alliston, ON
- Full-time
…services designed to meet the evolving needs of our growing…
Added 2 hours ago
CC
Bilingual Signature Programs, Relay For Life Youth Specialist
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Montreal, QC
- Full-time
Reporting to the Manager of Relay For Life Youth (RFLY), Signature Programs, the Relay For Life Youth Specialist will work as part of the national RFLY team to actively solicit new business…
Added 2 hours ago
CC
Bilingual Signature Programs, Relay For Life Youth Specialist
Canadian Cancer Society
Quebec, QC
- Full-time
Reporting to the Manager of Relay For Life Youth (RFLY), Signature Programs, the Relay For Life Youth Specialist will work as part of the national RFLY team to actively solicit new business…
Added 3 hours ago
SI
CRM Analyst
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Added 3 hours ago
NA
Client Manager, Commercial Agriculture & Equine
NFP, an Aon company (Canada)
Windsor, ON
- Full-time
…employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving…
Added 3 hours ago
CC
Supporter Engagement Specialist
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Indigenous Perspectives Society

Clinical Operations Manager

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: Minimum of 5–7 years of progressive clinical experience, including leadership or management responsibilities.
Posting language: English
Posted: Nov 3, 2026

Original job description

About The Job

CMHA BC is British Columbia’s leading mental health non-profit organization. We promote mental health for all and support the resilience of people living with mental illness and/or substance use challenges. We work to uplift the voices of people with lived expertise and to advance the human right to best possible mental health. The Mind & Mood Clinical Care Network is an innovative new provincial program which aims to provide the right care at the right time to those with mood and/or anxiety disorders. Built on a stepped care framework, the program operates via a single front door, consistent screening and assessment, and matching clients to the right level of care.

The Clinical Operations Manager, Mind & Mood Clinical Care Network, reporting to the Program Director, is responsible for the clinical leadership, day-to-day operations, and clinical development of the Mind & Mood Clinical Care Network. This role oversees an interdisciplinary outpatient mental health service focused on assessment, treatment, and continuity of care for individuals experiencing mood, anxiety and related mental health concerns. The Clinical Operations Manager ensures services are delivered in alignment with organizational priorities, legislative and privacy requirements, and evidence-informed, trauma-informed, and culturally safe practices.

Duties And Responsibilities

Clinical and Professional Leadership

Provide clinical leadership and oversight for the Mind & Mood Clinical Care Network, including supervision and collaborative leadership with psychiatrists, family physicians and other mental health professionals.
Ensure clinical services meet professional, ethical, and regulatory standards and align with best and emerging practices in mental health care.
Collaborate with the Medical Director to develop and ensure compliance with clinic policies and procedures.
Support case consultation, clinical decision-making, and service planning across interdisciplinary teams.

Day-to-Day Operations and Service Delivery

Oversee daily clinic operations to ensure efficient, coordinated, and client-centred service delivery.
Directly supervise the Administrative Support Coordinator, including workload management, coaching, issue management, and performance management.
Ensure effective scheduling, clinic flow, and coordination of appointments across service streams.
Oversee intake, triage, waitlists, and client allocation processes to ensure timely, equitable, and transparent access to services.

Intake, Navigation, and Client Advocacy

Provide leadership for intake and navigation functions to ensure clients receive clear information, appropriate referrals, and coordinated access to services.
Support advocacy and navigation of community, health system, and internal resources for individuals accessing services.
Ensure client-facing processes are trauma-informed, culturally safe, and responsive to diverse needs.

Information Management, EMR Systems, and Privacy

Provide operational oversight of EMR systems and related clinical and administrative workflows.
Ensure accurate, timely, and consistent documentation practices across the clinic.
Ensure privacy, confidentiality, and security of client records in compliance with legislation, organizational policy, and professional standards.
Lead system improvements related to intake, scheduling, reporting, and data quality.

Program Development, Integration, and Policy

Lead the development, implementation, and refinement of clinic policies, procedures, and operational guidelines.
Support integration of the Mind & Mood Clinical Care Network within organizational programs and referral pathways.
Contribute to service planning, program expansion, and continuous quality improvement initiatives.
Manage future implementation of mental health supports in alignment with the Mind and Mood service model.

Evaluation, Reporting, and Promotion

Oversee evaluation of clinical services and operational performance to inform quality improvement and decision-making.
Prepare and contribute to regular reports for leadership, funders, and internal stakeholders.
Support internal and external promotion and communication of clinic services in collaboration with organizational teams.

Qualifications And Experience

Education & Experience

Master’s degree in a relevant clinical or health administration discipline.
Minimum of 5–7 years of progressive clinical experience, including leadership or management responsibilities.
Experience supervising regulated health professionals; experience working alongside psychiatrists is an asset.
Experience running a clinic or clinical program that provided direct care for community members seeking mental health support.

Knowledge, Skills, And Abilities

Strong understanding of mental health service delivery systems and interdisciplinary models of care.
Demonstrated ability in clinical leadership, operational oversight, and staff supervision.
Experience with intake systems, waitlist management, EMR platforms, and privacy legislation.
Strong financial acumen, communication, and interest holder engagement skills.
Ability to manage complexity, competing priorities, and evolving service demands.
Solid project management experience, including project planning, resource, and financial management along with effective communication skills for successful project delivery.
Solid leadership skills with the ability to lead, motivate, resolve conflict, and lead a high performing team in a unionized environment.
Flexibility and ability to thrive in an environment with constantly changing conditions and competing deadlines.
Knowledge of systemic inequities related to gender, sex, race, Indigeneity, (dis)ability, substance use, and other aspects of a person’s identity.
Demonstrated experience communicating in a trauma-informed and culturally safe way.

Our key values and principles

The Clinical Operations Manager consistently conduct themselves in alignment with CMHA BC’s Core Values of:

Inclusive
Proactive
Compassionate
Steadfast
Collaborative

WORKING CONDITIONS

This is a full-time temporary position, and work hours are from 8:30 am to 4:30 pm Monday through Friday.
The role is available as a mostly remote position, with occasional travel to downtown Vancouver required.
The Clinical Operations Manager is an excluded role subject to the compensation reference plan of Health Employers Association of BC.
Some on-call may be required where clinic hours exceed the managers’ regular work schedule.
Salary Range: $78,149.00 – $112,340.00
Typical Hiring Range: $95,733.00 – $104,000.00
In determining salary, CMHA BC considers many factors including the successful candidate’s skillset and experience as well as internal equity. The final salary offer will be at CMHA BC’s sole discretion.

How To Apply

Please submit your resume along with a cover letter, clearly documenting how you satisfy the requirements outlined in this job posting to https://cmhabc.bamboohr.com/careers/114 by 5 p.m. November 09, 2026. We regret that only shortlisted candidates will be contacted to schedule an interview.

For more information about CMHA, BC Division, visit our website at www.cmha.bc.ca.

CMHA, BC Division is committed to our workforce reflecting the diversity of the communities within which we work. As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff. Personal experience with mental illness and or addiction, either through self or a loved one, is an asset.

About Us

Founded in 1918, The Canadian Mental Health Association (CMHA) is a national charity that helps maintain and improve mental health for all Canadians. As the nation-wide leader and champion for mental health and addiction, CMHA helps people access the community resources they need to build resilience and support recovery from mental illness and/or addiction.

We respectfully acknowledge xʷməθkʷəy̓ əm (Musqueam), Skwxwú7mesh (Squamish), səlilwətaʔɬ (TsleilWaututh), Lkwungen (Songhees) and Wyomilth (Esquimalt) peoples on whose traditional, unceded lands the CMHA BC offices are located

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More about this job

Responsibilities

Lead the clinical development and daily operations of an interdisciplinary outpatient mental health service, including clinical oversight, staff supervision, intake, triage, scheduling, and continuity of care. Oversee EMR workflows, privacy, policies, service integration, evaluation, reporting, and continuous quality improvement.

Requirements

Requires a master’s degree in a relevant clinical or health administration discipline and 5–7 years of progressive clinical experience, including leadership or management responsibilities. Candidates should have experience supervising regulated health professionals and operating a community mental health clinic, along with strengths in operational leadership, project and financial management, privacy, and trauma-informed, culturally safe practice.

Skills

Clinical Leadership
Clinic Operations
Interdisciplinary Team Leadership
Staff Supervision
Mental Health Service Delivery
Intake and Triage
Waitlist Management
Electronic Medical Records
Privacy Compliance
Trauma-Informed Care
Culturally Safe Practice
Project Management
Financial Management
Quality Improvement
Stakeholder Engagement
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Mental Health
Mood Disorders
Anxiety Disorders
Stepped Care
Outpatient Care
Clinical Operations
Interdisciplinary Care
Clinical Supervision
Intake
Triage
Waitlist Management
Client Navigation
Electronic Medical Records
Privacy Legislation
Trauma-Informed Care
Culturally Safe Practice
Clinic Policies and Procedures
Referral Pathways
Continuity of Care
Quality Improvement
Program Evaluation
Performance Reporting
Project Planning
Resource Management
Financial Management
Unionized Environment

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