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Added 21 mins ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…patients requiring medical care can be admitted to the medical program. The most common types of patients admitted to the unit are acute coronary syndromes (heart attacks, angina),…
Added 21 mins ago
SH
Material Management Technician
Shared Health-Soins Communs
Brandon, MB
- Full-time
One (1) year equivalent full-time experience with inventory management functions within the last three (3) years
Added 21 mins ago
C
CFAA Fire Alarm Technician - Service
Convergint
Calgary, AB
- Full-time
Job Description: Convergint is looking for a full-time, team-oriented, results-driven Fire Alarm Technician to join our amazing culture in our Calgary, AB location. As the CFAA Fire Alarm…
Added 21 mins ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Hospital to Home Department is currently seeking a Permanent Full-Time Clinical Nurse Specialist Navigator to join their healthcare team.
Added 21 mins ago
PA
SMS & IOSA Lead
PAL Airlines
St. John's, NL
- Full-time
PAL Airlines is seeking a full-time SMS & IOSA Lead to join our team in St. John’s, NL.
Added 21 mins ago
AH
Registered Nurse - Transition Care Unit
Alberta Health Services
Grande Prairie, AB
- Temporary
Transition Company: Assisted Living Alberta Classification: Registered Nurse Union: United Nurses of Alberta Unit and Program: Type A Continuing Care Home, Transition Care Unit Primary…
Added 21 mins ago
AH
Maintenance Worker IV
Alberta Health Services
Sundre, AB
- Full-time
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Added 21 mins ago
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Talent Acquisition Specialist
Clark Construction Management
Mississauga, ON
- Full-time
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Added 36 mins ago
1
Office Manager - Studio Dental Fairview Mall
123Dentist
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $70,000 CAD / year
- Full-time
The team at Studio Dental Fairview are looking for a passionate, hard-working Office Manager on a full-time basis. The ideal Office Manager for our team would be excited to develop and…
Added 37 mins ago
TH
Clinical Manager, Birthing Services| Permanent Full Time
Trillium Health Partners
ON · ON, Canada
- Full-time
Reporting to the Director, Women’s and Children’s Health Program, the Patient Care Manager provides strategic and operational leadership for Birthing Services. The Manager is accountable…
Added 1 hour ago
AH
Operating Room Business Lead
Alberta Health Services
Red Deer, AB
- Full-time
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Added 1 hour ago
AH
Registered Nurse - Neonatal Intensive Care
Alberta Health Services
Grande Prairie, AB
- Part-time
…Intensive Care Unit (NICU) Registered Nurse, you will report to the manager of the NICU, and your primary focus will be the delivery of care to infants and their families. As a NICU nurse…
Added 1 hour ago
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Intern Funeral Director
Arbor Memorial Inc.
Regina, SK
- Internship
…of funeral services under the direction of the Funeral Home Manager and Senior Funeral Director, including: filing death certificates, maintaining online obituary listings, performing…
Added 1 hour ago
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Dietitian I
Alberta Health Services
Brooks, AB
- Full-time
Classification: Dietitian I Union: HSAA Facility PROF/TECH Unit and Program: Nutrition Services, Southern Alberta Primary Location: Brooks Health Centre Location Details: As Per Location…
Added 1 hour ago
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Pre-Planning Director
Arbor Memorial Inc.
AB · Edmonton, AB
- Full-time
Evergreen Memorial Gardens, located at Edmonton, Alberta is currently recruiting a full-time Pre-Planning Sales Representative to join our Sales Office.
Added 1 hour ago
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Professional Delivery Driver
McDougall Energy Inc.
Sudbury, ON · Lively, ON
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McDougall Energy is looking for a skilled and safety focused individual to fill the position of full-time Professional Delivery Driver in our Sudbury Branch.
Added 1 hour ago
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Professional Delivery Driver
McDougall Energy Inc.
St. Marys, ON
- Full-time
McDougall Energy is looking for a skilled and safety focused individual to fill the position of Full Time Professional Delivery Driver at our St Marys operation on a regular Monday to…
Added 1 hour ago
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Professional Delivery Driver
McDougall Energy Inc.
Timmins, ON
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McDougall Energy is looking for a skilled and safety focused individual to fill the position of a full-time Professional Delivery Driver in our Timmins Branch.
Added 1 hour ago
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Arbor Memorial Inc.
Burlington, ON
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…Crematorium, located in Burlington, Ontario are currently recruiting a full-time Pre-Planning Sales Representative to join our Sales…
Added 1 hour ago
AH
Health Care Aide - Transition Care Unit
Alberta Health Services
Grande Prairie, AB
- Temporary
Transition Company: Assisted Living Alberta Classification: Health Care Aide Union: AUPE AUX Unit and Program: Type A Continuing Care Home, Transition Care Unit Primary Location: Grande…
Added 1 hour ago
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Registered Nurse
Alberta Health Services
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…Physicians, Unit Clerks, and Health Care Aides. Reporting to the Unit Manager, the RN will be committed to providing open communication and feedback with respect for colleagues, care…
Added 1 hour ago
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Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…care. As an Emergency Department RN, you will report to the ED Manager in a fast-paced environment that will challenge the ability to balance varying patient acuity levels and priorities.…
Added 1 hour ago
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Service Worker I
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Classification: Service Worker I Union: AUPE GSS Unit and Program: Alberta Kidney Care North - Royal Alexandra In-Centre Primary Location: Royal Alexandra Hospital Location Details: As Per…
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…care. As an Emergency Department RN, you will report to the ED Manager in a fast-paced environment that will challenge the ability to balance varying patient acuity levels and priorities.…
Added 1 hour ago
YR
Road Safety Technologist (Technologist II)
York Region (The Regional Municipality of York)
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- Full-time
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Indigenous Perspectives Society

Clinical Operations Manager

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: Minimum of 5–7 years of progressive clinical experience, including leadership or management responsibilities.
Posting language: English
Posted: Nov 3, 2026

Original job description

About The Job

CMHA BC is British Columbia’s leading mental health non-profit organization. We promote mental health for all and support the resilience of people living with mental illness and/or substance use challenges. We work to uplift the voices of people with lived expertise and to advance the human right to best possible mental health. The Mind & Mood Clinical Care Network is an innovative new provincial program which aims to provide the right care at the right time to those with mood and/or anxiety disorders. Built on a stepped care framework, the program operates via a single front door, consistent screening and assessment, and matching clients to the right level of care.

The Clinical Operations Manager, Mind & Mood Clinical Care Network, reporting to the Program Director, is responsible for the clinical leadership, day-to-day operations, and clinical development of the Mind & Mood Clinical Care Network. This role oversees an interdisciplinary outpatient mental health service focused on assessment, treatment, and continuity of care for individuals experiencing mood, anxiety and related mental health concerns. The Clinical Operations Manager ensures services are delivered in alignment with organizational priorities, legislative and privacy requirements, and evidence-informed, trauma-informed, and culturally safe practices.

Duties And Responsibilities

Clinical and Professional Leadership

Provide clinical leadership and oversight for the Mind & Mood Clinical Care Network, including supervision and collaborative leadership with psychiatrists, family physicians and other mental health professionals.
Ensure clinical services meet professional, ethical, and regulatory standards and align with best and emerging practices in mental health care.
Collaborate with the Medical Director to develop and ensure compliance with clinic policies and procedures.
Support case consultation, clinical decision-making, and service planning across interdisciplinary teams.

Day-to-Day Operations and Service Delivery

Oversee daily clinic operations to ensure efficient, coordinated, and client-centred service delivery.
Directly supervise the Administrative Support Coordinator, including workload management, coaching, issue management, and performance management.
Ensure effective scheduling, clinic flow, and coordination of appointments across service streams.
Oversee intake, triage, waitlists, and client allocation processes to ensure timely, equitable, and transparent access to services.

Intake, Navigation, and Client Advocacy

Provide leadership for intake and navigation functions to ensure clients receive clear information, appropriate referrals, and coordinated access to services.
Support advocacy and navigation of community, health system, and internal resources for individuals accessing services.
Ensure client-facing processes are trauma-informed, culturally safe, and responsive to diverse needs.

Information Management, EMR Systems, and Privacy

Provide operational oversight of EMR systems and related clinical and administrative workflows.
Ensure accurate, timely, and consistent documentation practices across the clinic.
Ensure privacy, confidentiality, and security of client records in compliance with legislation, organizational policy, and professional standards.
Lead system improvements related to intake, scheduling, reporting, and data quality.

Program Development, Integration, and Policy

Lead the development, implementation, and refinement of clinic policies, procedures, and operational guidelines.
Support integration of the Mind & Mood Clinical Care Network within organizational programs and referral pathways.
Contribute to service planning, program expansion, and continuous quality improvement initiatives.
Manage future implementation of mental health supports in alignment with the Mind and Mood service model.

Evaluation, Reporting, and Promotion

Oversee evaluation of clinical services and operational performance to inform quality improvement and decision-making.
Prepare and contribute to regular reports for leadership, funders, and internal stakeholders.
Support internal and external promotion and communication of clinic services in collaboration with organizational teams.

Qualifications And Experience

Education & Experience

Master’s degree in a relevant clinical or health administration discipline.
Minimum of 5–7 years of progressive clinical experience, including leadership or management responsibilities.
Experience supervising regulated health professionals; experience working alongside psychiatrists is an asset.
Experience running a clinic or clinical program that provided direct care for community members seeking mental health support.

Knowledge, Skills, And Abilities

Strong understanding of mental health service delivery systems and interdisciplinary models of care.
Demonstrated ability in clinical leadership, operational oversight, and staff supervision.
Experience with intake systems, waitlist management, EMR platforms, and privacy legislation.
Strong financial acumen, communication, and interest holder engagement skills.
Ability to manage complexity, competing priorities, and evolving service demands.
Solid project management experience, including project planning, resource, and financial management along with effective communication skills for successful project delivery.
Solid leadership skills with the ability to lead, motivate, resolve conflict, and lead a high performing team in a unionized environment.
Flexibility and ability to thrive in an environment with constantly changing conditions and competing deadlines.
Knowledge of systemic inequities related to gender, sex, race, Indigeneity, (dis)ability, substance use, and other aspects of a person’s identity.
Demonstrated experience communicating in a trauma-informed and culturally safe way.

Our key values and principles

The Clinical Operations Manager consistently conduct themselves in alignment with CMHA BC’s Core Values of:

Inclusive
Proactive
Compassionate
Steadfast
Collaborative

WORKING CONDITIONS

This is a full-time temporary position, and work hours are from 8:30 am to 4:30 pm Monday through Friday.
The role is available as a mostly remote position, with occasional travel to downtown Vancouver required.
The Clinical Operations Manager is an excluded role subject to the compensation reference plan of Health Employers Association of BC.
Some on-call may be required where clinic hours exceed the managers’ regular work schedule.
Salary Range: $78,149.00 – $112,340.00
Typical Hiring Range: $95,733.00 – $104,000.00
In determining salary, CMHA BC considers many factors including the successful candidate’s skillset and experience as well as internal equity. The final salary offer will be at CMHA BC’s sole discretion.

How To Apply

Please submit your resume along with a cover letter, clearly documenting how you satisfy the requirements outlined in this job posting to https://cmhabc.bamboohr.com/careers/114 by 5 p.m. November 09, 2026. We regret that only shortlisted candidates will be contacted to schedule an interview.

For more information about CMHA, BC Division, visit our website at www.cmha.bc.ca.

CMHA, BC Division is committed to our workforce reflecting the diversity of the communities within which we work. As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff. Personal experience with mental illness and or addiction, either through self or a loved one, is an asset.

About Us

Founded in 1918, The Canadian Mental Health Association (CMHA) is a national charity that helps maintain and improve mental health for all Canadians. As the nation-wide leader and champion for mental health and addiction, CMHA helps people access the community resources they need to build resilience and support recovery from mental illness and/or addiction.

We respectfully acknowledge xʷməθkʷəy̓ əm (Musqueam), Skwxwú7mesh (Squamish), səlilwətaʔɬ (TsleilWaututh), Lkwungen (Songhees) and Wyomilth (Esquimalt) peoples on whose traditional, unceded lands the CMHA BC offices are located

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More about this job

Responsibilities

Lead the clinical development and daily operations of an interdisciplinary outpatient mental health service, including clinical oversight, staff supervision, intake, triage, scheduling, and continuity of care. Oversee EMR workflows, privacy, policies, service integration, evaluation, reporting, and continuous quality improvement.

Requirements

Requires a master’s degree in a relevant clinical or health administration discipline and 5–7 years of progressive clinical experience, including leadership or management responsibilities. Candidates should have experience supervising regulated health professionals and operating a community mental health clinic, along with strengths in operational leadership, project and financial management, privacy, and trauma-informed, culturally safe practice.

Skills

Clinical Leadership
Clinic Operations
Interdisciplinary Team Leadership
Staff Supervision
Mental Health Service Delivery
Intake and Triage
Waitlist Management
Electronic Medical Records
Privacy Compliance
Trauma-Informed Care
Culturally Safe Practice
Project Management
Financial Management
Quality Improvement
Stakeholder Engagement
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Mental Health
Mood Disorders
Anxiety Disorders
Stepped Care
Outpatient Care
Clinical Operations
Interdisciplinary Care
Clinical Supervision
Intake
Triage
Waitlist Management
Client Navigation
Electronic Medical Records
Privacy Legislation
Trauma-Informed Care
Culturally Safe Practice
Clinic Policies and Procedures
Referral Pathways
Continuity of Care
Quality Improvement
Program Evaluation
Performance Reporting
Project Planning
Resource Management
Financial Management
Unionized Environment

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