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Indigenous Perspectives Society

Quality Service Analyst

Penticton, BC, Canada

Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $78,386 to $80,703 annually · Full-time

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Job details

Pay: Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $78,386 to $80,703 annually
Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We are honoured to again be selected as one of B.C.’s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Status/Term: Regular/Full-time

Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $78,386 to $80,703 annually

Team: SI Penticton

Location: Penticton (Hybrid – 3 days a week in office – after passing a 6-month probation)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact CLBC.Careers@gov.bc.ca at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About The Role

As a Quality Service Analyst at CLBC, you represent CLBC as the primary point of contact for service providers. You will lead contract negotiations for funding and service levels, review and monitor contracts for service quality, develop and approve new resources, manage service requests, and ensure crisis response systems and resources are available.

Key Responsibilities

Consulting with Facilitators about support requests, service availability, and resource suitability

Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues

Working with the Facilitator in assisting individuals and their families who are experiencing a crisis

Recruiting and developing new service relationships

Developing service contracts or agreements and negotiating the costing details and quantities

Negotiating contract costing and advising on requirements for corrective action in contracted service delivery

Ensuring service collaboration and developing cost-sharing agreements

Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management

Reviewing financial reports to ensure delivery of services for approved funding supports

What You Will Bring

Preference will be given to candidates with a Bachelor’s degree in Business, Social Work, or a related discipline

Experience working in the social services sector in areas such as resource development or contract management

An equivalent combination of relevant education/experience may be considered

We Are Also Looking For

Strong written and oral communication skills, presentation skills, and interpersonal skills

Excellent analytical and problem-solving skills

Ability to resolve conflicts with a wide range of stakeholders and contribute to the resolution of urgent situations

Ability to manage finances, budgets or other resources

Ability to manage multiple priorities/projects and produce results within deadlines

Ability to develop and enhance service networks, including colleagues, service providers and community members

Ability to effectively represent CLBC in the community, exercising tact and diplomacy

Ability to w

Benefits: A rewarding career at CLBC comes with great benefits, including:

Employer-paid extended health and dental plan

A BC Public Service Pension plan with employer contributions

Generous vacation plus additional personal days

Paid maternity/parental/adoption leave

Life insurance, paid sick days, and, if needed, long-term disability

Wellness supports, including an Employee and Family Assistance Program

Professional development funds and resources to encourage continuous learning and skill development

Access to government discounts on travel, cell phones, and more!

Additional Info

Travel as needed between Penticton and Kelowna offices, based on operational demands

Possession of a Class 5 driver’s license and a clean driver’s abstract is required

Successful applicants are subject to a Criminal Record Check

An eligibility list for internal candidates may be established

Closing date: November 18, 2026

If your application is shortlisted, you’ll be invited to an interview where you’ll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.

This opportunity is open to applicants who are legally entitled to work in Canada.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://communitylivingbc.prevueaps.ca/jobs/31930-18680.html

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for service providers, developing and negotiating service contracts, funding levels, and cost-sharing agreements. Monitor service quality and financial reports, develop service resources, support individuals and families during crises, and coordinate with colleagues and community partners.

Requirements

A bachelor's degree in Business, Social Work, or a related discipline is preferred, along with experience in social services, resource development, or contract management; equivalent education and experience may be considered. Candidates should bring strong communication, analytical, financial and conflict-resolution skills, be able to manage competing priorities, and hold a Class 5 driver's license with a clean driving abstract.

Skills

Contract Management
Contract Negotiation
Service Quality Monitoring
Resource Development
Financial Management
Budget Management
Analytical Skills
Problem-Solving
Written Communication
Oral Communication
Presentation Skills
Interpersonal Skills
Conflict Resolution
Crisis Response
Stakeholder Relations
Project Management

Benefits

Employer-Paid Extended Health And Dental Plan
Generous Vacation And Additional Personal Days
Paid Maternity, Parental, And Adoption Leave
Life Insurance
Paid Sick Days
Long-Term Disability
Employee And Family Assistance Program
Professional Development Funds And Resources
Government Discounts

Visa sponsorship

Not detected in the job text

Keywords

Community Living British Columbia
Social Services
Developmental Disabilities
Service Provider Relations
Contract Management
Contract Negotiation
Funding
Service Levels
Service Quality
Resource Development
Service Requests
Crisis Response
On-Site Monitoring
Corrective Action
Cost-Sharing Agreements
Financial Reports
Budget Management
Stakeholder Relations
Conflict Resolution
Class 5 Driver's License
Criminal Record Check

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