Find work in Canada.

331,526 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Client Advisor- EN
RBC
Montreal, QC
Part-time
…environment, you can build a great career with us as a future Account Manager/Banking…
Added 1 min ago
Manager of Groups & Programs
Tourism Windsor Essex Pelee Island
Windsor, ON
Full-time
Reporting to the Vice President of Marketing and Communications, this Manager role is responsible for advancing Tourism Windsor Essex Pelee Island’s (TWEPI) priorities through: (1) Group…
Added 30 mins ago
Senior Account Manager, SEM
Monks
Toronto, ON
Full-time
…goals. Your core responsibilities in this role include strategy development, tactical execution, and management of client…
Added 30 mins ago
Future Opportunities: Business Development Manager
Ayming
Toronto, ON
Full-time
Unleash your potential with our Ayming Academy and Ayming Digital Academy!
Added 30 mins ago
Banking Advisor
National Bank of Canada
Bathurst, NB
Full-time
…availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in investment, credit,…
Added 30 mins ago
Creative Services Coordinator
National Bank of Canada
AB · Edmonton, AB
Full-time
…Bank, you’ll support the delivery of high-quality print and digital creative across marketing initiatives. This role combines junior-level graphic design, production support, creative…
Added 30 mins ago
Senior banking advisor
National Bank of Canada
AB · Edmonton, AB
Full-time
Participate in the development of your branch colleagues.
Added 30 mins ago
BANKING ADVISOR
National Bank of Canada
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 30 mins ago
Banking advisor
National Bank of Canada
Markham, ON
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 hour ago
RQ00805 - Program Manager - Senior
Maarut
Toronto, ON
Contract
with the digital planning and implementation of provincial strategic clinical
Added 1 hour ago
Senior Manager, Digital Delivery Enablement
Royal Bank of Canada
Toronto, ON
Full-time
In this role you will manage the development and execution of digital product strategies and projects of moderate complexity, ensuring alignment with business objectives and delivering…
Added 1 hour ago
Relationship Manager, Business Markets Intern
Royal Bank of Canada
St. John's, NL
Full-time
Champion digital enablement and be an advocate of RBC mobile and online applications, enable our clients to engage with RBC through the channel of choice
Added 2 hours ago
Assistant Branch Manager
Royal Bank of Canada
Rouyn-Noranda, QC
Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 2 hours ago
Client Advisor
Royal Bank of Canada
White River, ON
Part-time
…customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 3 hours ago
Manager, Collections
Rogers Bank
Boisbriand, QC
Full-time
Evaluate and implement innovative collections tools, technologies, and digital solutions.
Added 3 hours ago
Manager, Collections
Rogers Bank
Fredericton, NB
Full-time
Evaluate and implement innovative collections tools, technologies, and digital solutions.
Added 3 hours ago
Manager, Collections
Rogers Bank
Whitby, ON
Full-time
Evaluate and implement innovative collections tools, technologies, and digital solutions.
Added 4 hours ago
Assistant Branch Manager- EN
RBC
Rouyn-Noranda, QC
Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 4 hours ago
Marketing Manager
Warner Music Canada
Toronto, ON · Greater Toronto Area, Canada
Full-time
Oversee the development of marketing assets (creative assets, digital ads, out-of-home advertising, and promotional tools) to ensure brand consistency.
Added 4 hours ago
Manager, Collections
Rogers Bank
Midland, ON
Full-time
Evaluate and implement innovative collections tools, technologies, and digital solutions.
Added 4 hours ago
Manager, Collections
Rogers Bank
Fort McMurray, AB
Full-time
Evaluate and implement innovative collections tools, technologies, and digital solutions.
Added 4 hours ago
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 5 hours ago
Maintenance Planner
The Magnum Ice Cream Company
Minto, ON
Full-time
We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.
Added 5 hours ago
Director of Transformation
BCS Technology International Pty Ltd
Toronto, ON
Full-time
The Director of Innovation owns the organization's technology-led growth agenda - translating emerging digital, data, and AI capabilities into commercial outcomes. This is not an advisory…
Added 5 hours ago
Senior Product Manager, Wealth Management
Royal Bank of Canada
Toronto, ON
Full-time
Wealth Technology Group is seeking an exceptional Senior Product Manager to drive transformational innovation and accelerate our digital evolution. This is a pivotal role where you'll serve…

Indigo Books & Music

Customer Experience Leader

32900 South Fraser Way, Abbotsford, BC, V2S 5A1, Canada

Pay: $18.85 to $23.55 CAD / hour
Job type: Part-time
Experience: 1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Promotional execution
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads execution of customer experience priorities within the store, leveraging customer, sales, and omni-channel insights to optimize team deployment, deliver exceptional service, and drive customer engagement and sales performance.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active coaching and in-the-moment feedback that reinforce service behaviours and customer engagement.
Leads daily communication routines and sales rallies that reinforce business priorities, promotional activities, loyalty initiatives, customer opportunities, and service expectations.
Coaches and develops CERs to deliver intuitive recommendations, meaningful customer interactions, and exceptional service experiences that build customer loyalty and engagement.
Supports omni-channel execution, including customer pickups, Manhattan order management activities, online returns, customer issue resolution, and related customer interactions, ensuring a seamless and consistent customer experience.
Leads execution of customer-facing programs and initiatives, including Plum loyalty acquisition and engagement, Indigo Love of Reading, CEO Awards, Staff Picks, customer events, author signings, consignment programs, and store social media activities.
Leverages customer insights, Voice of the Customer feedback, and in-store observations to identify opportunities and support improvements to customer satisfaction and overall service execution.
Maintains customer service areas, payment desks, and cash office processes, ensuring compliance with cash handling procedures, operational controls, and company standards.
Supports store supplies ordering and other customer-facing operational routines to ensure teams have the resources needed to deliver a consistent customer experience.
Partners with Product Operations leadership to ensure alignment between customer experience, product availability, merchandising execution, and operational readiness.
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve execution and results.
Provides ongoing coaching and training on customer focused behaviours, building capability and accountability across the team.
Ensures a safe and organized work environment, maintaining compliance with all health and safety policies, procedures, and standards.
Models and embeds Indigo's Guiding Principles and values, fostering a positive, collaborative, and accountable team culture.

Reports to: Customer Experience Manager

Manager once Removed (MOR): General Manager

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Online Customer Service team
Indigo Love of Reading team

External:

Customers
Consignment authors/agents and event vendors
Adopt-a-School partners

Qualifications

1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
College degree preferred or equivalent combination of education and relevant experience
Demonstrated experience executing customer experience and/or omni-channel programs, translating direction into clear actions that drive results
Strong understanding of retail operations, including experience with cash handling, compliance, and execution in a fast-paced retail environment
Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of customer experience, operational and cash handling standards
Strong organizational and planning skills, with the ability to prioritize competing priorities, meet deadlines, and execute effectively in a fast-paced environment
Effective communication and problem-solving skills, with the ability to identify issues, prioritize actions, and support store objectives
Demonstrated operational discipline, including experience with inventory management, compliance, pricing accuracy, and execution of company standards
Adaptable and agile, with the ability to respond to changing priorities and leverage technology (including AI-enabled tools) to improve efficiency and execution
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, accountability, and a proactive approach to execution and continuous improvement
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, inventory integrity, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Our ideal candidate is flexible to work at both our Coles Sevenoaks location in Abbotsford AND our Coles Cottonwood location in Chilliwack. This is a unique opportunity to work with two very strong team in two locations, allowing for more shifts per week.

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Employee Type: Permanent

Full-Time/Part-Time: Part-Time

Compensation: CAD 18.85 - CAD 23.55 - hourly

Apply About employer

More about this job

Responsibilities

The Customer Experience Leader manages daily customer programs, sales performance, and team coaching to ensure a high-quality service environment. They are responsible for executing omni-channel initiatives, maintaining operational standards, and driving loyalty through effective leadership and staff development.

Requirements

Candidates must have 1-3 years of leadership experience in a specialty retail or multi-unit environment. A college degree is preferred, along with strong operational discipline and the ability to work a flexible schedule including weekends and holidays.

Skills

Customer Experience
Sales Leadership
Coaching
Team Development
Retail Operations
Cash Handling
Inventory Management
Omni-channel Execution
Problem Solving
Communication
Data Analysis
Customer Loyalty
Merchandising
Health And Safety Compliance
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail
Sales Generation
NPS
Plum Loyalty
Omni-channel
Manhattan Order Management
Coaching
Team Leadership
Inventory Integrity
Cash Handling
Operational Compliance
Customer Service Model
AI-enabled Tools
Store Engagement
Merchandising
Health And Safety
Performance Metrics
Staff Development
Retail Operations

Report this job