Find work in Canada.

357,474 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 41 mins ago
B&
Program Manager
Black & Veatch
Markham, ON
- $159,504 to $265,843 CAD / year
- Full-time
This role will be a part of BV Operations. The foundation of BV Operations provides the ability for professional to move where their skills are needed and allows for a collaborative and…
Added 41 mins ago
JC
Sales Manager
Joie Children's Products, Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Working cross-functionally with marketing, product, operations, and customer service teams, the Sales Manager plays a critical role in expanding market share, building strong customer…
Added 41 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 41 mins ago
RN
Workplace System Administrator
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON
- Full-time
…invest in the creation of a Workplace Service and Innovation Manager position. Besides leading the IT helpdesk operations, this position also leads the effort in optimizing the overall…
Added 41 mins ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001045 – Project Manager (IT) – Senior
Added 41 mins ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001045 – Project Manager (IT) – Senior
Added 41 mins ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001045 – Project Manager (IT) – Senior
Added 57 mins ago
SC
Full Time Baker - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Full-time
Step in to manage departmental operations in the absence of the Bakery Manager or Assistant Manager.
Added 1 hour ago
WM
District Manager, Sales - Calgary, AB, Canada
Waste Management, Inc. (WM)
Calgary, AB
- Full-time
The District Sales Manager (DSM) is a member of WMHS sales leadership team, responsible for the overall sales effort and effectiveness of the sales professionals in order to achieve the…
Added 1 hour ago
Workplace System Administrator
Riverside Natural Foods Ltd.
Toronto, ON
…invest in the creation of a Workplace Service and Innovation Manager position. Besides leading the IT helpdesk operations, this position also leads the effort in optimizing the overall…
Added 1 hour ago
Technical Account Manager Associate II, Google Cloud Consulting
Google
Toronto, ON
2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Added 1 hour ago
Technical Account Manager I, Google Cloud Consulting
Google
Toronto, ON
5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Added 1 hour ago
IB
Customer Experience Manager - GTA
Indigo Books & Music
Toronto, ON
- $68,000 to $75,000 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 1 hour ago
HE
Operations Manager
Hotel Equities Group, LLC
Bracebridge, ON
- Full-time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented Operations Manager to join our team.
Added 1 hour ago
HE
Executive Chef
Hotel Equities Group, LLC
Guelph, ON
- Full-time
Proven experience managing hotel restaurants, banquet, catering, and high-volume culinary operations.
Added 1 hour ago
HE
Guest Services Representative
Hotel Equities Group, LLC
Guelph, ON
- Full-time
Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
Added 1 hour ago
W
(CAN) Cashier
Walmart
Saint-Jérôme, QC
- Full-time
3. Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.
Added 1 hour ago
RS
Operations Manager, Environmental Solutions - Canada
Republic Services
Chatham-Kent, ON · Tilbury, ON
- $101,600 to $139,700 CAD / year
- Full-time
The Operations Manager drives operational excellence through employee development, continuous improvement, cost management, and execution of safety and compliance programs. This position…
Added 2 hours ago
I
Customer Experience Manager - GTA
Indigo
Toronto, ON
- $68,000 to $75,000 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 2 hours ago
Senior Program Manager
MongoDB
Toronto, ON
…how we respond over time. We’re looking for a Senior Program Manager to strengthen the function’s ability to deliver its program priorities consistently across regions through focused…
Added 2 hours ago
B&
Program Manager
Black & Veatch Family of Companies
Markham, ON
- $159,504 to $265,843 CAD / year
This role will be a part of BV Operations. The foundation of BV Operations provides the ability for professional to move where their skills are needed and allows for a collaborative and…
Added 2 hours ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
New Glasgow, NS
- Full-time
To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services,…
Added 3 hours ago
H
assistant manager, restaurant
Harvey's
Sarnia, ON
- Full-time
Offers mentorship programs that pair newcomers and/or refugees with experienced employees
Added 3 hours ago
PI
QA/QC Manager
Promart Industrial
Sarnia, ON
- Full-time
The QA/QC Manager will lead the daily performance and continued development of ProMart’s quality assurance and quality control programs.
Added 3 hours ago
EC
Operations Manager
EverLine Coatings and Services Simcoe
Barrie, ON
- Full-time
Role Description The Operations Manager is a full-time, on-site role based in Barrie, ON. This position oversees day-to-day field operations, including scheduling crews, assigning jobs,…

Indigo Books & Music

Customer Experience Leader

1180 Steeles Avenue East, Milton, ON, L9T 6C8, Canada

$18.95 to $23.25 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $18.95 to $23.25 CAD / hour
Job type: Full-time
Experience: 1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Posting language: English
Posted: Oct 9, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Promotional execution
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads execution of customer experience priorities within the store, leveraging customer, sales, and omni-channel insights to optimize team deployment, deliver exceptional service, and drive customer engagement and sales performance.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active coaching and in-the-moment feedback that reinforce service behaviours and customer engagement.
Leads daily communication routines and sales rallies that reinforce business priorities, promotional activities, loyalty initiatives, customer opportunities, and service expectations.
Coaches and develops CERs to deliver intuitive recommendations, meaningful customer interactions, and exceptional service experiences that build customer loyalty and engagement.
Supports omni-channel execution, including customer pickups, Manhattan order management activities, online returns, customer issue resolution, and related customer interactions, ensuring a seamless and consistent customer experience.
Leads execution of customer-facing programs and initiatives, including Plum loyalty acquisition and engagement, Indigo Love of Reading, CEO Awards, Staff Picks, customer events, author signings, consignment programs, and store social media activities.
Leverages customer insights, Voice of the Customer feedback, and in-store observations to identify opportunities and support improvements to customer satisfaction and overall service execution.
Maintains customer service areas, payment desks, and cash office processes, ensuring compliance with cash handling procedures, operational controls, and company standards.
Supports store supplies ordering and other customer-facing operational routines to ensure teams have the resources needed to deliver a consistent customer experience.
Partners with Product Operations leadership to ensure alignment between customer experience, product availability, merchandising execution, and operational readiness.
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve execution and results.
Provides ongoing coaching and training on customer focused behaviours, building capability and accountability across the team.
Ensures a safe and organized work environment, maintaining compliance with all health and safety policies, procedures, and standards.
Models and embeds Indigo's Guiding Principles and values, fostering a positive, collaborative, and accountable team culture.

Reports to: Customer Experience Manager

Manager once Removed (MOR): General Manager

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Online Customer Service team
Indigo Love of Reading team

External:

Customers
Consignment authors/agents and event vendors
Adopt-a-School partners

Qualifications

1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
College degree preferred or equivalent combination of education and relevant experience
Demonstrated experience executing customer experience and/or omni-channel programs, translating direction into clear actions that drive results
Strong understanding of retail operations, including experience with cash handling, compliance, and execution in a fast-paced retail environment
Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of customer experience, operational and cash handling standards
Strong organizational and planning skills, with the ability to prioritize competing priorities, meet deadlines, and execute effectively in a fast-paced environment
Effective communication and problem-solving skills, with the ability to identify issues, prioritize actions, and support store objectives
Demonstrated operational discipline, including experience with inventory management, compliance, pricing accuracy, and execution of company standards
Adaptable and agile, with the ability to respond to changing priorities and leverage technology (including AI-enabled tools) to improve efficiency and execution
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, accountability, and a proactive approach to execution and continuous improvement
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, inventory integrity, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 18.95 - CAD 23.25 - hourly

Apply About employer

More about this job

Responsibilities

The Customer Experience Leader manages daily store operations, focusing on driving sales, loyalty program acquisition, and delivering exceptional customer service. They are responsible for coaching team members, ensuring operational compliance, and executing company-wide customer-facing programs.

Requirements

Candidates must have 1-3 years of leadership experience in a retail or multi-unit environment and a strong understanding of retail operations. A college degree is preferred, along with the ability to work a flexible schedule and perform physical tasks like lifting up to 40 lbs.

Skills

Customer service
Sales leadership
Team coaching
Retail operations
Cash handling
Inventory management
Omni-channel execution
Problem-solving
Communication
Data-driven decision making
Staff development
Operational compliance
Conflict resolution
Merchandising
Time management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail
Sales Generation
Net Promoter Score
Plum Loyalty
Omni-channel
Manhattan Order Management
Coaching
Leadership
Inventory Integrity
Operational Discipline
Cash Handling
Compliance
AI-enabled tools
Store Engagement
Merchandising
Customer Insights
Team Culture
Health and Safety
Product Operations

Report this job