Jobs in Canada

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Added 57 mins ago
W
Director, Partner Sales
Wagepoint
Remote, Canada
- $145,000 to $162,000 CAD / year
- Full-time
- Remote
We're looking for an experienced Director, Partner Sales to lead Wagepoint's partner channel and drive results across both new partner acquisition and existing partner expansion.
Added 3 hours ago
EC
Outside Sales Representative
Eaton Corporation
Delta, BC
- Full-time
…This role focuses on electrical contractors, distributors and channel partners in the commercial and residential markets, combining the management of existing accounts with opportunities to…
Added 3 hours ago
H
Client Success Manager
Haystack
Canada
- $90,000 to $120,000 CAD / year
- Full-time
This employer is a marketing technology company seeking a Senior Client Success Manager for its programmatic advertising business. You will make sure a book of clients meets its campaign…
Added 4 hours ago
L
Senior Manager - Fulfillment Planning
lululemon
Vancouver, BC
- Full-time
…facilitating connection, visibility and coordination across key channel partners, product teams and within our Global Fulfillment functions, driving targeted performance reviews, continuous…
Added 4 hours ago
L
Senior Product Manager - Omni Channel Fulfillment
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Vancouver, BC
- Full-time
Work is performed onsite, minimum 4 days per week.
Added 5 hours ago
J
Senior Demand Generation Manager - Workleap Agent
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- Full-time
As Senior Demand Generation Manager, you will play a key role in accelerating the growth of an innovative AI-powered solution designed to help managers become more effective. You will own…
Added 7 hours ago
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Product Manager, Growth Partnership
Talencore
Toronto, ON
- Full-time
Work Arrangement: Hybrid, onsite 2 days per week
Added 9 hours ago
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Brand Manager
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Halton Hills, ON
- Full-time
This role is required to work in-branch 4 days per week
Added 9 hours ago
CO
Part-Time Customer Service Associate
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Brampton, ON
- Part-time
- Temporary
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Added 10 hours ago
FR
Live-Out Building Superintendent
FirstService Residential Canada
Toronto, ON
- Full-time
Responsible for reporting all deficiencies, maintenance requirements, vandalism and care taking supply inventory to the Property Manager as required
Added 10 hours ago
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General Foreman - Network & Fiber (Canal Flats)
IREN
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Added 10 hours ago
PG
Project Manager
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Toronto, ON
- Full-time
We’re looking for a Project Manager with hands-on media agency experience to manage day-to-day project delivery for a dedicated client account at Zenith. This role requires a strong…
Added 11 hours ago
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Social Media Manager - Gestionnaire des réseaux sociaux
DAVIDsTEA
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- Full-time
We're looking for a Social Media Manager to shape how DAVIDsTEA shows up, organically, across every channel we own.
Added 11 hours ago
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Senior Channel Reporting Analyst (Compensation & Incentives)
goeasy Ltd.
Mississauga, ON
- Full-time
Other duties, consistent with skills and experience, as directed by the Channel Planning manager
Added 11 hours ago
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Manager and Team Lead, Third Party Residential Underwriting - BMBE
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- Full-time
We are hiring a Manager and Team Lead, Third Party Residential Underwriting - BMBE!
Added 11 hours ago
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Loss Prevention Specialist Full Time
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Added 11 hours ago
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Asset Protection Specialist Full-Time - 7052 Regina
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Must have access to a vehicle
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TRANSPORTATION ANALYST
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Added 12 hours ago
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Spécialiste en campagnes numériques - Digital Campaign Specialist
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Montreal, QC
- Full-time
…des campagnes Microsoft Audience. Familiarité avec Google Tag Manager, les conversions améliorées, l’API de conversion, les conversions hors ligne, l’attribution, les tests d’incrémentalité…
Added 13 hours ago
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Saw Operator
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- Full-time
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Added 13 hours ago
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Loss Prevention Specialist Full Time
The Home Depot
Canada
- Full-time
Must have access to a vehicle
Added 13 hours ago
DM
ACCOUNT MANAGER - RETAIL, FOODSERVICE & OMNICHANNEL MARKETING
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Mississauga, ON
- Full-time
Permanent, full-time | Hybrid: minimum 3 days in office
Added 13 hours ago
C
Director, Client Services
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Montreal, QC
- Full-time
Expérience directe avec des plateformes telles que Google Ads, Meta Ads Manager et des plateformes d’achat programmatique.
Added 13 hours ago
C
Field and Partner Marketing Manager
Cisco
Toronto, ON
- Full-time
The Field and Partner Marketing Manager, Canada, leads high-impact Field Marketing while providing strategic marketing guidance and co-marketing mentorship to Canadian Channel Partners.…
Added 13 hours ago
OT
Senior Product Marketing Manager
Open Text Corporation
Richmond Hill, ON · Waterloo, ON
- Other
We are seeking a Senior Product Marketing Manager to support the OpenText Digital Fax portfolio and its go-to-market motion. This role will own and activate the market story for modern,…

Indigo Books & Music

Customer Experience Leader

1570 18th Street, Brandon, MB, R7A 5C5, Canada

$17.5 to $22.5 CAD / hour · Part-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: $17.5 to $22.5 CAD / hour
Job type: Part-time
Experience: 1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Promotional execution
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads execution of customer experience priorities within the store, leveraging customer, sales, and omni-channel insights to optimize team deployment, deliver exceptional service, and drive customer engagement and sales performance.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active coaching and in-the-moment feedback that reinforce service behaviours and customer engagement.
Leads daily communication routines and sales rallies that reinforce business priorities, promotional activities, loyalty initiatives, customer opportunities, and service expectations.
Coaches and develops CERs to deliver intuitive recommendations, meaningful customer interactions, and exceptional service experiences that build customer loyalty and engagement.
Supports omni-channel execution, including customer pickups, Manhattan order management activities, online returns, customer issue resolution, and related customer interactions, ensuring a seamless and consistent customer experience.
Leads execution of customer-facing programs and initiatives, including Plum loyalty acquisition and engagement, Indigo Love of Reading, CEO Awards, Staff Picks, customer events, author signings, consignment programs, and store social media activities.
Leverages customer insights, Voice of the Customer feedback, and in-store observations to identify opportunities and support improvements to customer satisfaction and overall service execution.
Maintains customer service areas, payment desks, and cash office processes, ensuring compliance with cash handling procedures, operational controls, and company standards.
Supports store supplies ordering and other customer-facing operational routines to ensure teams have the resources needed to deliver a consistent customer experience.
Partners with Product Operations leadership to ensure alignment between customer experience, product availability, merchandising execution, and operational readiness.
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve execution and results.
Provides ongoing coaching and training on customer focused behaviours, building capability and accountability across the team.
Ensures a safe and organized work environment, maintaining compliance with all health and safety policies, procedures, and standards.
Models and embeds Indigo's Guiding Principles and values, fostering a positive, collaborative, and accountable team culture.

Reports to: Customer Experience Manager

Manager once Removed (MOR): General Manager

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Online Customer Service team
Indigo Love of Reading team

External:

Customers
Consignment authors/agents and event vendors
Adopt-a-School partners

Qualifications

1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
College degree preferred or equivalent combination of education and relevant experience
Demonstrated experience executing customer experience and/or omni-channel programs, translating direction into clear actions that drive results
Strong understanding of retail operations, including experience with cash handling, compliance, and execution in a fast-paced retail environment
Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of customer experience, operational and cash handling standards
Strong organizational and planning skills, with the ability to prioritize competing priorities, meet deadlines, and execute effectively in a fast-paced environment
Effective communication and problem-solving skills, with the ability to identify issues, prioritize actions, and support store objectives
Demonstrated operational discipline, including experience with inventory management, compliance, pricing accuracy, and execution of company standards
Adaptable and agile, with the ability to respond to changing priorities and leverage technology (including AI-enabled tools) to improve efficiency and execution
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, accountability, and a proactive approach to execution and continuous improvement
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, inventory integrity, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Contract

Compensation: CAD 17.50 - CAD 22.50 - hourly

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Customer Experience Leader is responsible for executing customer programs, driving sales performance, and coaching team members to deliver exceptional service. They oversee daily store operations, including loyalty initiatives, omni-channel order management, and maintaining high standards of customer engagement.

Requirements

Candidates must have 1-3 years of leadership experience in a specialty retail or multi-unit environment. A college degree is preferred, along with strong operational discipline and the ability to work a flexible schedule including weekends and holidays.

Skills

Customer Experience
Sales Leadership
Team Coaching
Retail Operations
Cash Handling
Inventory Management
Omni-channel Execution
Conflict Resolution
Communication
Problem Solving
Data Analysis
Staff Development
Promotional Execution
Loyalty Program Management
Operational Compliance
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail
Sales Generation
NPS
Loyalty Programs
Omni-channel
Inventory Management
Cash Handling
Coaching
Leadership
Store Operations
Merchandising
Customer Service
Performance Metrics
AI-enabled Tools
Health and Safety
Compliance
Team Culture
Staff Picks
Event Management

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Work requirements

Jobs in Canada