Find work in Canada.

532,712 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
MI
Bakery Clerk - Part Time
Metro Inc.
Ottawa, ON · Nepean, ON
- Part-time
This is a posting for an existing permanent full/part-time position
Added 13 mins ago
AC
Food Service Worker
Aramark Canada
Kingston, ON
- Part-time
We are hiring part-time food service workers at Aramark Canada for Queen's Hospitality Services at one of our retail late night locations.
Added 14 mins ago
E
Early Career RF Specialist (RAN Optimization)
Ericsson
Toronto, ON
- Full-time
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
Added 14 mins ago
EC
Outside Sales
Eaton Corporation
Ajax, ON · Bancroft, ON · Belleville, ON · Clarington, ON · Cobourg, ON · Kawartha Lakes, ON · Kingston, ON · Mississauga, ON · Oshawa, ON · Peterborough, ON · Pickering, ON · Port Hope, ON · Prince Edward, ON · Quinte West, ON · Whitby, ON
- Full-time
…It’s where bold, bright professionals like you can reach your full potential and where you can help us reach…
Added 28 mins ago
CC
Project Accountant
Corebuild Construction Ltd.
Toronto, ON · North York, ON
- Full-time
Corebuild Construction Ltd. is a full-service general contracting firm that brings you the best of design and construction management in Ontario. Our projects span multiple industry sectors…
Added 28 mins ago
HP
Brand & Experience Lead
Healthy Planet
St. Catharines, ON
- Full-time
Comprehensive medical benefits and a flexible spending account for full-time permanent employees - because we care about your health and well-being
Added 28 mins ago
TS
Class 1 Truck Driver - Fuel - (PM shift) - Sign on Bonus
The Seaboard Transport Group
Dartmouth, NS
- Full-time
…chemical transportation, dry bulk products, food transport, general freight, and refrigerated…
Added 28 mins ago
CH
Physician Assistant
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…development opportunities and the ease of urban living. This full-service hospital provides specialized care through areas such as emergency, surgery and neonatal intensive care, supporting…
Added 28 mins ago
OT
Cashier
One Therapy Network
Swift Current, SK
- Full-time
Job Type: Permanent Full-time and permanent part-time. Various shifts available (Days, Evenings, and Weekends).
Added 28 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
Be a key internal contact on matters related to Growth and help build a culture of Growth across municipal service areas;
Added 28 mins ago
IB
Insurance Advisor Trainee - Burns Lake
Insurance Brokers Association of BC
BC · Cariboo A, BC
- Full-time
AMC Village Insurance in Burns Lake is hiring a full-time Insurance Advisor Trainee. You don't need insurance experience to apply. We'll train you on the job and support you through your…
Added 28 mins ago
MO
Program Instructor 2 (Dance)
Municipality of Clarington
Courtice, ON
- Full-time
Clarington is a community full of possibilities.
Added 28 mins ago
RU
Senior Receptionist & Switchboard
Ricoh USA, Inc.
Toronto, ON
- Full-time
…are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to…
Added 28 mins ago
AC
Backend Software Developer
ATS Corporation
Cambridge, ON
- $36.54 to $50.24 CAD / hour
- Full-time
…contribute to Frontend development and collaboration across the full stack is important. Duties include creating and evolving a world-class software development environment, guiding design…
Added 28 mins ago
VA
Veterinary Assistant, Lynn Valley Animal Hospital
VCA Animal Hospitals
North Vancouver, BC
- Full-time
Lynn Valley Animal Hospital is looking for a full-time Veterinary Assistant to join our team!
Added 28 mins ago
PV
Licensed Optician-Toronto, ON-Pearle Vision
Pearle Vision
Toronto, ON
- Full-time
Aiding in training of new associates to help them understand frame and lens selection.
Added 28 mins ago
PV
Licensed Optician-East York, ON-PearleVision
Pearle Vision
Toronto, ON · East York, ON
- Full-time
Aiding in training of new associates to help them understand frame and lens selection.
Added 28 mins ago
LL
Legal Assistant
Lumen LLP
Toronto, ON
- Full-time
At Lumen LLP, we help clients grow their businesses, protect their interests, and resolve the disputes that stand in their way. Our corporate, commercial, and litigation lawyers combine…
Added 28 mins ago
WF
Controller & Strategic Finance Lead
Western Forest Products
Campbell River, BC
- $110,000 to $155,000 CAD / year
- Full-time
…economics. This is the senior finance role, reporting to the General Manager and working directly with LKSM’s Board of…
Added 43 mins ago
TT
Contract Administrator (13884)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $80,353 to $100,445.8 CAD / year
- Full-time
…customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC…
Added 43 mins ago
CC
Automotive HVAC product engineer
Crestline Coach Ltd.
Saskatoon, SK
- Full-time
Schedule: Full Time, Monday to Friday, 8:00 a.m.–4:30 p.m.
Added 43 mins ago
RU
Senior On-Site Service Specialist, Hospitality
Ricoh USA, Inc.
Montreal, QC
- Full-time
…internal and Client events. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distributing and…
Added 43 mins ago
TG
Assistant Surveyor
Trillium Guideway Partners
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
Full-time, with potential for overtime, nighttime and weekend work depending on project requirements.
Added 43 mins ago
AC
Diploma Instructor - Administrative Assistant & Advanced Office Applications
AlphaLogic Career College
London, ON
- Full-time
Help students develop the skills needed for today's workplaces
Added 43 mins ago
KH
Senior Development Officer, Signature Events & Partnerships
Kids Help Phone
Toronto, ON
- $74,700 to $83,000 CAD / year
- Full-time
Full-Time, Permanent, Hybrid working 2-3 days per week

Indigo Books & Music

Customer Experience Leader

1570 18th Street, Brandon, MB, R7A 5C5, Canada

$17.5 to $22.5 CAD / hour · Part-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $17.5 to $22.5 CAD / hour
Job type: Part-time
Experience: 1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Promotional execution
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads execution of customer experience priorities within the store, leveraging customer, sales, and omni-channel insights to optimize team deployment, deliver exceptional service, and drive customer engagement and sales performance.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active coaching and in-the-moment feedback that reinforce service behaviours and customer engagement.
Leads daily communication routines and sales rallies that reinforce business priorities, promotional activities, loyalty initiatives, customer opportunities, and service expectations.
Coaches and develops CERs to deliver intuitive recommendations, meaningful customer interactions, and exceptional service experiences that build customer loyalty and engagement.
Supports omni-channel execution, including customer pickups, Manhattan order management activities, online returns, customer issue resolution, and related customer interactions, ensuring a seamless and consistent customer experience.
Leads execution of customer-facing programs and initiatives, including Plum loyalty acquisition and engagement, Indigo Love of Reading, CEO Awards, Staff Picks, customer events, author signings, consignment programs, and store social media activities.
Leverages customer insights, Voice of the Customer feedback, and in-store observations to identify opportunities and support improvements to customer satisfaction and overall service execution.
Maintains customer service areas, payment desks, and cash office processes, ensuring compliance with cash handling procedures, operational controls, and company standards.
Supports store supplies ordering and other customer-facing operational routines to ensure teams have the resources needed to deliver a consistent customer experience.
Partners with Product Operations leadership to ensure alignment between customer experience, product availability, merchandising execution, and operational readiness.
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve execution and results.
Provides ongoing coaching and training on customer focused behaviours, building capability and accountability across the team.
Ensures a safe and organized work environment, maintaining compliance with all health and safety policies, procedures, and standards.
Models and embeds Indigo's Guiding Principles and values, fostering a positive, collaborative, and accountable team culture.

Reports to: Customer Experience Manager

Manager once Removed (MOR): General Manager

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Online Customer Service team
Indigo Love of Reading team

External:

Customers
Consignment authors/agents and event vendors
Adopt-a-School partners

Qualifications

1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
College degree preferred or equivalent combination of education and relevant experience
Demonstrated experience executing customer experience and/or omni-channel programs, translating direction into clear actions that drive results
Strong understanding of retail operations, including experience with cash handling, compliance, and execution in a fast-paced retail environment
Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of customer experience, operational and cash handling standards
Strong organizational and planning skills, with the ability to prioritize competing priorities, meet deadlines, and execute effectively in a fast-paced environment
Effective communication and problem-solving skills, with the ability to identify issues, prioritize actions, and support store objectives
Demonstrated operational discipline, including experience with inventory management, compliance, pricing accuracy, and execution of company standards
Adaptable and agile, with the ability to respond to changing priorities and leverage technology (including AI-enabled tools) to improve efficiency and execution
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, accountability, and a proactive approach to execution and continuous improvement
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, inventory integrity, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Contract

Compensation: CAD 17.50 - CAD 22.50 - hourly

Apply About employer

More about this job

Responsibilities

The Customer Experience Leader is responsible for executing customer programs, driving sales performance, and coaching team members to deliver exceptional service. They oversee daily store operations, including loyalty initiatives, omni-channel order management, and maintaining high standards of customer engagement.

Requirements

Candidates must have 1-3 years of leadership experience in a specialty retail or multi-unit environment. A college degree is preferred, along with strong operational discipline and the ability to work a flexible schedule including weekends and holidays.

Skills

Customer Experience
Sales Leadership
Team Coaching
Retail Operations
Cash Handling
Inventory Management
Omni-channel Execution
Conflict Resolution
Communication
Problem Solving
Data Analysis
Staff Development
Promotional Execution
Loyalty Program Management
Operational Compliance
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail
Sales Generation
NPS
Loyalty Programs
Omni-channel
Inventory Management
Cash Handling
Coaching
Leadership
Store Operations
Merchandising
Customer Service
Performance Metrics
AI-enabled Tools
Health and Safety
Compliance
Team Culture
Staff Picks
Event Management

Report this job