Jobs in Canada

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Added 8 mins ago
GC
Associate Manager - Community Team (Assassin's Creed)
Game Companies
Montreal, QC
- Full-time
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe…
Added 22 mins ago
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Scrum Master
Hays
Toronto, ON
- Contract
…Analytics Enablement (EDAE) team. This role is ideal for a servant leader who thrives in Agile environments and is passionate about enabling high-performing teams, driving continuous…
Added 22 mins ago
RC
Strategic Business Alliances Business Development Director - ServiceNow (Canada)
RSM Canada
Toronto, ON
- Full-time
RSM is seeking a Strategic Business Alliances Business Development Director to join our Enterprise Sales team in Canada. This role is responsible for sales and revenue growth through the…
Added 23 mins ago
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Senior Environmental Planner (Energy Focus)
AECOM
Mississauga, ON
- $100,000 to $150,000 CAD / year
- Full-time
Supporting business development efforts, including proposal writing and participation in industry associations.
Added 37 mins ago
AG
Director of Talent Acquisition and Development
AD Group of Companies
Burnaby, BC
- Full-time
🚀 WE’RE HIRING | DIRECTOR OF TALENT ACQUISITION & DEVELOPMENT
Added 37 mins ago
OH
Manager, Mental Health & Addictions CoE
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
…across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health…
Added 38 mins ago
AD
Global Logistics and Compliance Manager
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- Full-time
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Added 53 mins ago
GC
Sr Community Developer - For Honor
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Montreal, QC
- Full-time
As a key strategic partner, they will prioritize global business growth opportunities by collaborating with transversal stakeholders as they lead the global community strategy, creating and…
Added 53 mins ago
T
Customer Experience Associate - Cantonese Language Skills an Asset
TD
Vancouver, BC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 53 mins ago
T
Customer Experience Associate - Mandarin Language Skills An Asset
TD
Burnaby, BC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 53 mins ago
DevOps Lead
Aspire Bakeries
Brantford, ON
Deliver and validate backup, recovery, and business continuity capabilities for Azure workloads, including disaster recovery testing and runbook development.
Added 53 mins ago
J&
Senior Manager, North America Regulatory Leader
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Toronto, ON
- Full-time
The Senior Manager, North America Regulatory Leader serves as a strategic regulatory leader responsible for shaping and executing North America regulatory strategy for assigned Immunology…
Added 1 hour ago
FN
Parts Manager
Fix Network World
Ottawa, ON
- Internship
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Added 1 hour ago
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Brand Manager
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Halton Hills, ON
- Full-time
This role is required to work in-branch 4 days per week
Added 1 hour ago
AC
Senior Underwriter and Team Leader
APRIL Canada Insurance
Toronto, ON
- Full-time
You will report to the Ontario office leader and supervise a team of underwriting and support colleagues. You will work closely with Business Development, which leads broker development and…
Added 1 hour ago
DC
Office Administrator
Dillon Consulting Limited
Vancouver, BC
- Full-time
This is a full-time, in-office position and requires working from our North Vancouver office five days per week
Added 1 hour ago
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Senior Leader, Employee & Individual Benefits
Marsh
Ottawa, ON · Mississauga, ON
- Other
This senior leadership role is responsible for the overall direction and performance of the Employee & Individual Benefits business in Canada.
Added 1 hour ago
PC
Salesforce Technical Manager
Pwc Canada
Toronto, ON · Vancouver, BC
- Full-time
Translate client business requirements into technical specifications and development user stories
Added 1 hour ago
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Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Canada
- Full-time
Mentor project team members and contribute to improved delivery practices, tools, and team development.
Added 1 hour ago
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Director, Internal Audit
Brookfield
Toronto, ON
- Full-time
…and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through…
Added 1 hour ago
AF
Managing Director, Investment Fund Finance
ATB Financial
Calgary, AB
- Full-time
Leadership is in our DNA at ATB, reflecting our commitment to developing world-class leaders who can truly thrive. Our Leader DNA model sets the standard for how we lead people, drive…
Added 1 hour ago
NS
Group Services Lead Hand
Northern Strands Group of Companies
Saskatoon, SK
- Full-time
…rigging/lifting products, fall protection, suspended access, agri-business field services, electrical services, and safety training to mining site services, fabrication, rentals, repairs,…
Added 1 hour ago
Customer Support Representative
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Vancouver, BC
Location: Hybrid, Vancouver, BC (3 days in office/week)
Added 1 hour ago
K
Community Marketing Co-op
Kabam
Vancouver, BC
- Internship
Collaborate with the Lead Community Manager and Community team to contribute to the development and execution of community strategies for various game and social media channels.
Added 2 hours ago
E
Test manager
Ericsson
Ottawa, ON
- Full-time
…is a unit at Ericsson which is at the forefront of 5G and 6G development, including application of innovative technologies such as Cloud and Artificial…

Indigo Books & Music

Customer Experience Leader

5250 22 Street, Red Deer, AB, T4R 2T4, Canada

From $16 CAD / hour · Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: From $16 CAD / hour
Job type: Full-time
Experience: 1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Promotional execution
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads execution of customer experience priorities within the store, leveraging customer, sales, and omni-channel insights to optimize team deployment, deliver exceptional service, and drive customer engagement and sales performance.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active coaching and in-the-moment feedback that reinforce service behaviours and customer engagement.
Leads daily communication routines and sales rallies that reinforce business priorities, promotional activities, loyalty initiatives, customer opportunities, and service expectations.
Coaches and develops CERs to deliver intuitive recommendations, meaningful customer interactions, and exceptional service experiences that build customer loyalty and engagement.
Supports omni-channel execution, including customer pickups, Manhattan order management activities, online returns, customer issue resolution, and related customer interactions, ensuring a seamless and consistent customer experience.
Leads execution of customer-facing programs and initiatives, including Plum loyalty acquisition and engagement, Indigo Love of Reading, CEO Awards, Staff Picks, customer events, author signings, consignment programs, and store social media activities.
Leverages customer insights, Voice of the Customer feedback, and in-store observations to identify opportunities and support improvements to customer satisfaction and overall service execution.
Maintains customer service areas, payment desks, and cash office processes, ensuring compliance with cash handling procedures, operational controls, and company standards.
Supports store supplies ordering and other customer-facing operational routines to ensure teams have the resources needed to deliver a consistent customer experience.
Partners with Product Operations leadership to ensure alignment between customer experience, product availability, merchandising execution, and operational readiness.
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve execution and results.
Provides ongoing coaching and training on customer focused behaviours, building capability and accountability across the team.
Ensures a safe and organized work environment, maintaining compliance with all health and safety policies, procedures, and standards.
Models and embeds Indigo's Guiding Principles and values, fostering a positive, collaborative, and accountable team culture.

Reports to: Customer Experience Manager

Manager once Removed (MOR): General Manager

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Online Customer Service team
Indigo Love of Reading team

External:

Customers
Consignment authors/agents and event vendors
Adopt-a-School partners

Qualifications

1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
College degree preferred or equivalent combination of education and relevant experience
Demonstrated experience executing customer experience and/or omni-channel programs, translating direction into clear actions that drive results
Strong understanding of retail operations, including experience with cash handling, compliance, and execution in a fast-paced retail environment
Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of customer experience, operational and cash handling standards
Strong organizational and planning skills, with the ability to prioritize competing priorities, meet deadlines, and execute effectively in a fast-paced environment
Effective communication and problem-solving skills, with the ability to identify issues, prioritize actions, and support store objectives
Demonstrated operational discipline, including experience with inventory management, compliance, pricing accuracy, and execution of company standards
Adaptable and agile, with the ability to respond to changing priorities and leverage technology (including AI-enabled tools) to improve efficiency and execution
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, accountability, and a proactive approach to execution and continuous improvement
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, inventory integrity, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: from CAD 16.00 - hourly

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Customer Experience Leader is responsible for executing customer programs, driving sales performance, and coaching team members to deliver exceptional service. They oversee daily store operations, including loyalty initiatives, omni-channel order management, and maintaining high standards for customer engagement.

Requirements

Candidates must have 1-3 years of leadership experience in a specialty retail or multi-unit environment. A college degree is preferred, along with strong operational discipline and the ability to work a flexible schedule including weekends and holidays.

Skills

Customer service
Sales leadership
Team coaching
Retail operations
Cash handling
Inventory management
Omni-channel execution
Problem-solving
Communication
Organizational skills
Data-driven decision making
Staff development
Compliance
Performance management
Relationship management

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Sales Generation
Loyalty Programs
Omni-channel
Inventory Management
Cash Handling
Leadership
Coaching
Performance Metrics
NPS
Staff Development
Operational Compliance
Health and Safety
Merchandising
Customer Engagement
Retail Operations
Team Culture
Business Outcomes
AI-enabled tools

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Work requirements

Jobs in Canada