Find work in Canada.

530,683 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
CR
Bilingual Culinary Manager (French and English)
COGIR Real Estate
Orleans, ON
- Full-time
Embrace the role of Culinary Manager and become a values-driven leader adept at managing our culinary and dining department. Your flair for creativity and culinary expertise will come to…
Added just now
WR
Registered Nurse
Windsor Regional Hospital
Windsor, ON
- Full-time
Reporting to the Program Manager, 8 East, the registered nurse is responsible and accountable for the provision of safe, effective, patient focused nursing care to patients and families. In…
Added just now
LC
Occupational Health & Safety (OHS) Manager
Lactalis Canada
Belleville, ON
- Full-time
Based out of Belleville, Ontario, the onsite Occupational, Health & Safety (“OHS”) Manager will be responsible for providing leadership and oversight for the site in charge establishing…
Added just now
FC
Track Manager
FCC Construcción
Toronto, ON
- Full-time
The Go Rail Expansion - On-Corridor Program is one of the largest and most ambitious transit infrastructure initiatives in Canada, transforming regional rail service across the Greater…
Added just now
RD
Assistant Branch Operations Manager
RBC Dominion Securities
Ottawa, ON
- Full-time
…Little Italy is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing…
Added just now
VC
Environmental Manager
VINCI Construction Grands Projets Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Pickering Nuclear Generating Station refurbishment program involves designing and building a new deep-water intake in Lake Ontario to improve the plant's cooling system. This will…
Added just now
LS
Finance Manager - Permanent - 19493
LRO Staffing
Ottawa, ON
- Full-time
Our client, a growing not-for profit organization located in Ottawa’s east end, is seeking a Finance Manager to join their growing team. Reporting to the Director of Finance and…
Added just now
LH
Job Title Outreach Worker
Lookout Housing + Health Society
North Vancouver, BC
- Full-time
The Outreach Worker reports to the Designated Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added just now
VC
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Sechelt, BC
- Full-time
…direction works under the direction of the Supervisor/Coordinator/Manager or delegate to provide home support services to clients. Assists clients with varied levels of care, observes, and…
Added 14 mins ago
S
Full-Time Licensed Optician: Burnaby, BC
Specsavers
Burnaby, BC
- Full-time
Support contact lens recommendations and promotions as directed by the Contact Lens Practitioner or Store Manager.
Added 14 mins ago
Assistant Branch Manager
Money Mart
Toronto, ON
Education Reimbursement Program to invest in your education and career growth.
Added 14 mins ago
Registered Nurse, Transition Line (Specialty Nursing)
Fraser Health
Surrey, BC
…complete the applicable post graduate specialty nursing courses/program within the agreed-to time…
Added 14 mins ago
FH
Registered Nurse, Transition Line (Specialty Nursing)
Fraser Health
Surrey, BC
- Full-time
…complete the applicable post graduate specialty nursing courses/program within the agreed-to time…
Added 14 mins ago
BP
Assistant Kitchen Manager
Boston Pizza
Calgary, AB
- Full-time
…contribute to a thriving workplace culture. The Assistant Kitchen Manager leads the team during operations focusing on serving perfect food, everytime and to work with a sense of purpose…
Added 14 mins ago
VC
Adult & Older Adult Program Assistant
Vancouver Coastal Health
Vancouver, BC
- $26.42 to $28.25 CAD / hour
- Full-time
Reporting to the Manager, the Program Assistant provides clerical and program support for the program services and staff.
Added 14 mins ago
S
Team Lead, Sales - Hazardous & Industrial Waste Management
SECURE
AB · Clairmont, AB
- Other
…operational alignment across Western Canada. Reporting to the Manager, Sales, you will provide day-to-day coaching, mentorship, and subject matter expertise to Field and Corporate Sales…
Added 30 mins ago
Field Supervisor - Controlled Environments
BGE Indoor Air Quality Solutions Ltd.
Burnaby, BC · Vancouver, BC
Collaboration & Administration - collaborate with Regional Service Manager set team targets and monitor progress on chargeable hours, job budgets, and customer satisfaction metrics. Review…
Added 30 mins ago
Partner Care Associate PT
Power to Change
Abbotsford, BC
Access to our Employment Assistant Program (EAP) (if 25+ hours a week)
Added 30 mins ago
Partner Care Associate
Power to Change
Abbotsford, BC
Access to our Employment Assistant Program (EAP) (if 25+ hours a week)
Added 30 mins ago
MB
Inventory Coordinator
Martin Brower
Baie-D'Urfé, QC
- Full-time
Physically review all on-hold product to verify accuracy, identify and address issues to the Warehouse Manager and to Corporate Office
Added 30 mins ago
W
Tax Principal
W3Global
Oakville, ON
- Full-time
Completion of, or significant progress toward, the CPA Canada In-Depth Tax Program.
Added 30 mins ago
VB
Senior Manager Financial Reporting
Vaco by Highspring
Oshawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
Our client is an energy and clean power generation company. They are looking for a Senior Manager, External Reporting & Accounting Policy who will be responsible for the finalization,…
Added 30 mins ago
BF
Program Manager, Client Solutions & Delivery - Agrotech
Business France North America
Toronto, ON
- Full-time
We are looking for a Program Manager, Client Solutions & Delivery North America for our Agrotech activity (Food, packaged goods companies, wine and spirit and AgroEquipment).
Added 30 mins ago
VH
Mental Health Group Facilitator - Temporary Part-Time
VHA Home HealthCare
Toronto, ON
- Part-time
Communicate with program supervisor and Manager regarding participant needs, group progress, and any emerging challenges.
Added 30 mins ago
FC
Investment Advisor
FirstOntario Credit Union
Hamilton, ON
- Full-time
Company-wide Employee Volunteer program (Blue Wave Program)

Indigo Books & Music

Customer Experience Leader (Contract 18 Months)

86 Fanshawe Park Road East, London, ON, N5X 4C5, Canada

$18.6 to $23.25 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $18.6 to $23.25 CAD / hour
Job type: Full-time
Experience: 1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

This is a contract role.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Promotional execution
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads execution of customer experience priorities within the store, leveraging customer, sales, and omni-channel insights to optimize team deployment, deliver exceptional service, and drive customer engagement and sales performance.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active coaching and in-the-moment feedback that reinforce service behaviours and customer engagement.
Leads daily communication routines and sales rallies that reinforce business priorities, promotional activities, loyalty initiatives, customer opportunities, and service expectations.
Coaches and develops CERs to deliver intuitive recommendations, meaningful customer interactions, and exceptional service experiences that build customer loyalty and engagement.
Supports omni-channel execution, including customer pickups, Manhattan order management activities, online returns, customer issue resolution, and related customer interactions, ensuring a seamless and consistent customer experience.
Leads execution of customer-facing programs and initiatives, including Plum loyalty acquisition and engagement, Indigo Love of Reading, CEO Awards, Staff Picks, customer events, author signings, consignment programs, and store social media activities.
Leverages customer insights, Voice of the Customer feedback, and in-store observations to identify opportunities and support improvements to customer satisfaction and overall service execution.
Maintains customer service areas, payment desks, and cash office processes, ensuring compliance with cash handling procedures, operational controls, and company standards.
Supports store supplies ordering and other customer-facing operational routines to ensure teams have the resources needed to deliver a consistent customer experience.
Partners with Product Operations leadership to ensure alignment between customer experience, product availability, merchandising execution, and operational readiness.
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve execution and results.
Provides ongoing coaching and training on customer focused behaviours, building capability and accountability across the team.
Ensures a safe and organized work environment, maintaining compliance with all health and safety policies, procedures, and standards.
Models and embeds Indigo's Guiding Principles and values, fostering a positive, collaborative, and accountable team culture.

Reports to: Customer Experience Manager

Manager once Removed (MOR): General Manager

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Online Customer Service team
Indigo Love of Reading team

External:

Customers
Consignment authors/agents and event vendors
Adopt-a-School partners

Qualifications

1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
College degree preferred or equivalent combination of education and relevant experience
Demonstrated experience executing customer experience and/or omni-channel programs, translating direction into clear actions that drive results
Strong understanding of retail operations, including experience with cash handling, compliance, and execution in a fast-paced retail environment
Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of customer experience, operational and cash handling standards
Strong organizational and planning skills, with the ability to prioritize competing priorities, meet deadlines, and execute effectively in a fast-paced environment
Effective communication and problem-solving skills, with the ability to identify issues, prioritize actions, and support store objectives
Demonstrated operational discipline, including experience with inventory management, compliance, pricing accuracy, and execution of company standards
Adaptable and agile, with the ability to respond to changing priorities and leverage technology (including AI-enabled tools) to improve efficiency and execution
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, accountability, and a proactive approach to execution and continuous improvement
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, inventory integrity, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Contract

Full-Time/Part-Time: Full-Time

Compensation: CAD 18.60 - CAD 23.25 - hourly

Apply About employer

More about this job

Responsibilities

The Customer Experience Leader manages daily store operations, focusing on driving sales, loyalty program acquisition, and exceptional customer service. They are responsible for coaching team members, executing promotional activities, and ensuring a seamless omni-channel shopping experience.

Requirements

Candidates must have 1-3 years of leadership experience in a specialty retail or multi-unit environment. A college degree is preferred, along with strong operational skills and the ability to work a flexible schedule including weekends and holidays.

Skills

Customer Experience
Team Leadership
Retail Operations
Coaching
Sales Generation
Inventory Management
Cash Handling
Omni-channel Execution
Problem Solving
Communication
Loyalty Program Management
Data Analysis
Staff Development
Operational Compliance
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail
Leadership
NPS
Sales Performance
Loyalty Programs
Omni-channel
Inventory Management
Cash Handling
Coaching
Staff Development
Operational Compliance
Customer Service
Merchandising
Store Operations
Performance Metrics
Team Management
Communication
Problem Solving
Retail Management

Report this job