Find work in Canada.

330,624 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 24 mins ago
MANAGER
Bikini Village
Kelowna, BC · Greater Kelowna Metropolitan Area
Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 39 mins ago
Client Service Associate - Commercial Insurance
BFL CANADA
Vancouver, BC
Full-time
We support our employees to shape their career by encouraging continuing education and investing in training and development.
Added 39 mins ago
E-Commerce and Analytics Manager
H.I.S Canada Travel Inc.
Toronto, ON
Full-time
The E-commerce & Analytics Manager is responsible for optimizing the online customer experience across redtag.ca and itravel2000.com through data-driven analysis, website optimization,…
Added 39 mins ago
Field Service Technician
Wiseworth Canada Industries Ltd.
Edmonton, AB
Full-time
You’ll work independently in the field while receiving strong support from our Service Coordinators, Service Manager, parts team, and technical resources. Success in this role requires…
Added 39 mins ago
Relationship Manager, Business Markets
Royal Bank of Canada
Winnipeg, MB
Full-time
Business development and client acquisition and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community
Added 39 mins ago
Team Lead (Full time) - Georgian Mall
Reitmans (Canada) Ltée/Ltd
Barrie, ON
Full-time
Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities.
Added 39 mins ago
Project Manager - IT
Distribution stox
Boucherville, QC
Full-time
We are seeking a Project Manager. Reporting to the Director of the Project Management Office, the successful candidate will be responsible for analyzing requests, gathering business…
Added 39 mins ago
Senior Manager, Regulatory Affairs
AbbVie
Montreal, QC
Full-time
The Senior Manager, Regulatory Affairs (SrMRA) is responsible for the direction, management and oversight of a team of Regulatory Affairs professionals and their respective activities. The…
Added 54 mins ago
Utility Operator 2 Full Time
City of Williams Lake
Williams Lake, BC
Full-time
The incumbent is responsible to the Director of Municipal Services under the direction of the Manager of Municipal Services and/or designate.
Added 54 mins ago
Project Electrical Engineer - Advanced Power Generation
Black & Veatch
Calgary, AB
Full-time
…and innovative culture offering greater challenges and career development…
Added 54 mins ago
Administrative Assistant, Medical & Academic Affairs
The Hospital for Sick Children
Toronto, ON
Full-time
…here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of…
Added 54 mins ago
Human Resources Coordinator
EFW Radiology
Calgary, AB
Full-time
Reporting to: This position directly reports to the Manager of Human Resources.
Added 54 mins ago
Account Manager
Lemieux Bédard
Sherbrooke, QC
Full-time
The Account Manager plays a pivotal role on the Client Services team. They will be responsible for the progress of digital, print, television or radio advertising projects entrusted to…
Added 54 mins ago
Part Time Bridal Sales
David's Bridal
Toronto, ON · Scarborough, ON
Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 54 mins ago
Purchasing Agent
BV GLAZING
Concord, ON
$50,000 to $60,000 CAD / year
Full-time
Foster the professional growth and development of our team members.
Added 54 mins ago
Working Shop Foreman
Birch Mountain Enterprises
Fort McMurray, AB
Full-time
Reporting to the Maintenance Manager and operating from the Fort McKay Incubator Park, the Shop Foreman is responsible for supervising and directing the daily activities of a team of…
Added 1 hour ago
Maintenance Supervisor - Nights
Hartmann Canada Inc
Brantford, ON
$90,000 to $130,000 CAD / year
Participates in program development, safety, maintaining building and grounds, and equipment installation.
Added 1 hour ago
Senior Capacity, Planning & Indus Sys Manager
Stelia Aerospace North America Inc
Lunenburg, NS
Full-time
Senior Capacity, Planning & Industrial Systems Manager
Added 1 hour ago
Health & Safety and Fleet Coordinator
Quincaillerie Richelieu Ltee
Kitchener, ON
Full-time
Reporting to the Operations Manager this role will be responsible for proactive management of the warehouse equipment fleet. This role also has the responsibility to assist in managing the…
Added 1 hour ago
Manager, Guide Dog Training
Canadian National Institute for the Blind
Carleton Place, ON
$85,556 to $106,945 CAD / year
Full-time
Reporting to the Director, Guide Dog Training & Apprenticeships, the Manager Guide Dog Training Team, supervises and oversees a team of Guide Dog training professionals in order to provides…
Added 1 hour ago
Project Coordinator - Security Systems
Convergint Technologies Ltd
Calgary, AB
…Projects Coordinator plays an important role as a coordinating manager and customer point of…
Added 1 hour ago
Project Specialist - Security Systems (Capital Projects)
Convergint Technologies Ltd
Mississauga, ON
$70,000 to $90,000 CAD / year
…with developing customer presentations or similar new business development…
Added 1 hour ago
Security Systems Technician - Junior or Mid Level
Convergint Technologies Ltd
Mississauga, ON
…varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support…
Added 1 hour ago
Project Scheduler
PROVINCIAL AEROSPACE LTD
St. John's, NL
Full-time · Temporary
…aircraft modification programs. The Scheduler will report to the Program Manager and support the program administrative functions, with an emphasis on scheduling. Due to the wide geographic…
Added 1 hour ago
Pilot Training Managers - DHC8/King Air
PROVINCIAL AEROSPACE LTD
Campbell River, BC · NL · Halifax, NS
Full-time
The Training Manager is responsible for delivering, evaluating, and maintaining pilot training programs to ensure compliance with company standards, Canadian Aviation Regulations (CARs),…

Indigo Books & Music

Customer Experience Leader - Regina, SK

2625 Gordon Road, Regina, SK, S4S 6H7, Canada

Pay: $16.35 to $24.55 CAD / hour
Job type: Full-time
Experience: 1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Promotional execution
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads execution of customer experience priorities within the store, leveraging customer, sales, and omni-channel insights to optimize team deployment, deliver exceptional service, and drive customer engagement and sales performance.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active coaching and in-the-moment feedback that reinforce service behaviours and customer engagement.
Leads daily communication routines and sales rallies that reinforce business priorities, promotional activities, loyalty initiatives, customer opportunities, and service expectations.
Coaches and develops CERs to deliver intuitive recommendations, meaningful customer interactions, and exceptional service experiences that build customer loyalty and engagement.
Supports omni-channel execution, including customer pickups, Manhattan order management activities, online returns, customer issue resolution, and related customer interactions, ensuring a seamless and consistent customer experience.
Leads execution of customer-facing programs and initiatives, including Plum loyalty acquisition and engagement, Indigo Love of Reading, CEO Awards, Staff Picks, customer events, author signings, consignment programs, and store social media activities.
Leverages customer insights, Voice of the Customer feedback, and in-store observations to identify opportunities and support improvements to customer satisfaction and overall service execution.
Maintains customer service areas, payment desks, and cash office processes, ensuring compliance with cash handling procedures, operational controls, and company standards.
Supports store supplies ordering and other customer-facing operational routines to ensure teams have the resources needed to deliver a consistent customer experience.
Partners with Product Operations leadership to ensure alignment between customer experience, product availability, merchandising execution, and operational readiness.
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve execution and results.
Provides ongoing coaching and training on customer focused behaviours, building capability and accountability across the team.
Ensures a safe and organized work environment, maintaining compliance with all health and safety policies, procedures, and standards.
Models and embeds Indigo's Guiding Principles and values, fostering a positive, collaborative, and accountable team culture.

Reports to: Customer Experience Manager

Manager once Removed (MOR): General Manager

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Online Customer Service team
Indigo Love of Reading team

External:

Customers
Consignment authors/agents and event vendors
Adopt-a-School partners

Qualifications

1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
College degree preferred or equivalent combination of education and relevant experience
Demonstrated experience executing customer experience and/or omni-channel programs, translating direction into clear actions that drive results
Strong understanding of retail operations, including experience with cash handling, compliance, and execution in a fast-paced retail environment
Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of customer experience, operational and cash handling standards
Strong organizational and planning skills, with the ability to prioritize competing priorities, meet deadlines, and execute effectively in a fast-paced environment
Effective communication and problem-solving skills, with the ability to identify issues, prioritize actions, and support store objectives
Demonstrated operational discipline, including experience with inventory management, compliance, pricing accuracy, and execution of company standards
Adaptable and agile, with the ability to respond to changing priorities and leverage technology (including AI-enabled tools) to improve efficiency and execution
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, accountability, and a proactive approach to execution and continuous improvement
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, inventory integrity, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 16.35 - CAD 24.55 - hourly

Apply About employer

More about this job

Responsibilities

The Customer Experience Leader oversees the execution of customer programs and drives sales performance through effective team coaching and operational leadership. They are responsible for maintaining high service standards, managing store operations, and fostering a customer-centric culture.

Requirements

Candidates must have 1-3 years of leadership experience in a specialty retail or multi-unit environment. A college degree is preferred, along with strong operational discipline and the ability to work a flexible schedule.

Skills

Customer Experience
Retail Operations
Team Leadership
Sales Generation
Coaching
Inventory Management
Cash Handling
Omni-channel Execution
Problem Solving
Communication
Loyalty Program Management
Operational Compliance
Staff Development
Performance Metrics
Data Analysis

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Leadership
Sales Generation
Omni-channel
Inventory Management
Cash Handling
Loyalty Programs
Coaching
Performance Metrics
NPS
Operational Compliance
Staff Training
Customer Service
Store Operations
Merchandising
Team Management
Problem Solving
Communication Skills
Retail Management

Report this job