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Added 43 mins ago
S
Senior Manager, Integrated Marketing (Masterbrand)
sephora.com
Toronto, ON
- Full-time
Lead and coach a high-performing marketer, providing clear direction, development, and support to deliver exceptional work across the DE&I portfolio & top-of-funnel executional support.
Added 5 hours ago
TW
Profit Protection Data & Intelligence Manager
The White Company
Pavilion 1, BC
- Full-time
You'll turn data into actionable intelligence to reduce losses across The White Company's Retail, Ecommerce, Distribution and Customer Services operations.
Added 5 hours ago
R-
Assistant Store Manager - Yonge Eglinton Centre
RCL - Reitmans Canada Ltd/Ltée
Toronto, ON
- Full-time
Talent Support & Development: Participate in hiring, onboarding, and training team members. Support succession planning and contribute to performance management processes.
Added 5 hours ago
R-
Store Manager - Complexe Pointe-Claire
RCL - Reitmans Canada Ltd/Ltée
Pointe-Claire, QC
- Full-time
Recruitment & Development: Attract top talent, plan succession, and build a high-performing team through training and performance management.
Added 5 hours ago
R-
Store Manager - Smart Centres Etobicoke
RCL - Reitmans Canada Ltd/Ltée
Toronto, ON
- Full-time
Recruitment & Development: Attract top talent, plan succession, and build a high-performing team through training and performance management.
Added 7 hours ago
BM
Revenue Manager - Year-Round - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
The incumbent will implement pricing, channel, business mix, and product strategies to maximize revenue potential and achieve budgeted targets by business unit. They will develop accurate…
Added 7 hours ago
ND
Ecommerce Manager
Nest Designs
Vancouver, BC
- From $80,000 CAD / year
- Full-time
Retail Media Optimization: Lead the planning, execution, and optimization of search and sponsored media investments across digital platforms to drive profitable customer acquisition and…
Added 7 hours ago
R(
Assistant Store Manager - Yonge Eglinton Centre
Reitmans (Canada) Ltée/Ltd
Toronto, ON
- Full-time
Talent Support & Development: Participate in hiring, onboarding, and training team members. Support succession planning and contribute to performance management processes.
Added 7 hours ago
IB
Customer Experience Leader
Indigo Books & Music
London, ON
- $18.6 to $23.25 CAD / hour
- Full-time
The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment…
Added 7 hours ago
IB
Customer Experience Manager - GTA
Indigo Books & Music
Toronto, ON
- $52,500 to $69,000 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 8 hours ago
WB
Associate Trade Marketing Manager | Health Food Retail | Hybrid (North York, ON) |$65-70k + Comms
White Bay
Toronto, ON · North York, ON
- Contract
This is a contract position of upto 2 years available for an Associate Trade Marketing Manager to lead retail marketing initiatives across health food stores, online platforms and key…
Added 9 hours ago
BI
Manager. Consumer Experience
Boehringer Ingelheim
Burlington, ON
- Full-time
Reporting to the Director, Consumer/Patient Experience, the Manager, Consumer Experience supports the development and localization of consumer strategies and tactics and translates…
Added 9 hours ago
C
Assistant Store Manager I
Coach
Halton Hills, ON
- Full-time
…to drive sales performance, operational excellence, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service…
Added 10 hours ago
W
Front End Assistant Manager
Walmart
Laval, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 10 hours ago
CI
Supervisor (Part Time)
Carters Inc.
Winnipeg, MB
- Part-time
…our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between…
Added 11 hours ago
GC
Vice President, Sales
GlassRatner Canada
Richmond Hill, ON
- Full-time
…Veradek in their search for a Vice President, Sales to help lead its next phase of growth and innovation. Based at their Richmond Hill headquarters, this senior sales leader will shape and…
Added 11 hours ago
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Director of Consumer Marketing
Kanto Living
Vancouver, BC
- Full-time
Kanto is seeking an experienced Director of Consumer Marketing to lead our global consumer marketing strategy and build demand for our growing portfolio of consumer electronics products.
Added 11 hours ago
W
Overnight Assistant Manager
Walmart
Alexis Whitecourt 232, AB
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 11 hours ago
Sales & Artistry Coordinator - Vancouver
Charlotte Tilbury
Vancouver, BC
…Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand in hand to shape the Charlotte Tilbury experience - from the glamour of London and the…
Added 12 hours ago
CT
Sales & Artistry Coordinator - Vancouver
Charlotte Tilbury Beauty
Vancouver, BC
- Full-time
…Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand in hand to shape the Charlotte Tilbury experience - from the glamour of London and the…
Added 12 hours ago
SI
Associate Category Manager
Staples Inc.
Richmond Hill, ON
- Full-time
…Excellence and cross-functional teams to deliver differentiated, channel-relevant assortments and may provide day-to-day guidance, coaching, or project leadership to Category Specialists…
Added 12 hours ago
SC
Associate Category Manager
Staples Canada
Richmond Hill, ON
- Full-time
…Excellence and cross-functional teams to deliver differentiated, channel-relevant assortments and may provide day-to-day guidance, coaching, or project leadership to Category Specialists…
Added 12 hours ago
Manager, Product Owner
Scotiabank
Toronto, ON
Support the communication efforts - i.e. the design, development, delivery and management of communications - in order to deliver a single consistent message across the organization and…
Added 13 hours ago
AT
Content and Social Lead - Broad Republic
American Tall
Mississauga, ON
- Full-time
The Content & Social Lead will bring the brand to life through compelling, social-first content that builds awareness, engagement and connection with our audience. This role will lead…
Added 13 hours ago
MI
Manager, Digital Commerce
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
Manage external retail media agency partners and oversee creative development as required.

Indigo Books & Music

Customer Experience Manager

Crowfoot Terrace Northwest, Calgary, AB, Canada

$45,200 to $59,500 CAD / year · Full-time

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Job details

Pay: $45,200 to $59,500 CAD / year
Job type: Full-time
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Oct 18, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at .

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 45200 - CAD 59500 - yearly

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More about this job

Responsibilities

The Customer Experience Manager leads the store team to deliver exceptional service while driving omni-channel sales results and profitability. They are responsible for managing store operations, fostering employee engagement, and ensuring a frictionless shopping experience for customers.

Requirements

Candidates should have 2-3 years of management experience in a specialty or multi-unit retail environment. A college degree is preferred, and the role requires the ability to work a flexible schedule including evenings, weekends, and holidays.

Skills

Customer service
Team leadership
Sales management
Omni-channel retail
Performance analysis
Visual merchandising
Staff development
Inventory management
Conflict resolution
Strategic planning
Data analysis
Health and safety compliance
Event management
Communication
Problem solving
Technology integration

Visa sponsorship

Not detected in the job text

Keywords

Retail management
Customer experience
Omni-channel
Sales targets
Performance scorecard
Visual merchandising
Team motivation
Employee development
Health and safety
Store operations
Social media
Event execution
Data-driven
Entrepreneurial
Human-centered
AI-enabled
Retail business
Inventory
Customer advocacy
Strategic priorities
Profitability
Bench strength
Diversity and inclusion
Retail
Management
Customer Service

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