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Added 1 hour ago
AC
Supply Chain Manager
Aston Carter
Acheson, AB
- $52 to $62 CAD / hour
- Contract
…factory-built system combines power, cooling and compute in one unit, and they sell to neo-cloud, enterprise and hyperscale customers. They have manufacturing sites in Canada and the U.S.…
Added 2 hours ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
…provinces, designed to accelerate early-phase trials, standardize operations, and improve patient access. By partnering with the Canadian ALS (CALS) Clinic Network and leveraging Health…
Added 5 hours ago
TP
Boutique Manager (Contemporary Women's Fashion)
The Pink Door
Toronto, ON
- Full-time
We are looking for an entrepreneurial, fashion-forward, and business-savvy Boutique Manager to run our brick-and-mortar flagship and oversee digital order fulfillment. In this role, you’ll…
Added 7 hours ago
WC
Customer Service Manager
Walmart Canada
Port Hawkesbury, NS
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 7 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 9 hours ago
DG
Catering Sous Chef
Dexterra Group
Mississauga, ON
- Full-time
Assist with other unit operations as necessary.
Added 11 hours ago
D
Catering Sous Chef
Dexterra
Mississauga, ON
- $25 to $28 CAD / hour
- Full-time
Assist with other unit operations as necessary.
Added 11 hours ago
W
Customer Service Manager
Walmart
Port Hawkesbury, NS
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 12 hours ago
W
(CAN) Self Checkout Attendant
Walmart
Surrey, BC
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 13 hours ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Surrey, BC
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 13 hours ago
C
Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 14 hours ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
…provinces, designed to accelerate early-phase trials, standardize operations, and improve patient access. By partnering with the Canadian ALS (CALS) Clinic Network and leveraging Health…
Added 19 hours ago
CH
Operations Portfolio Manager
Covenant Health Canada
AB · Edmonton, AB
- Full-time
Reporting to the Vice President of the Mental Health and Addiction portfolio, the Corporate Services Manager, Mental Health and Addictions provides strategic, analytical and executive-level…
Added 20 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 21 hours ago
AH
Manager
Alberta Health Services
Fort McMurray, AB
- Full-time
The Manager performs a leadership role within Clinical Education, Patient Flow/Bed Utilization and Allied Health departments and reports directly to the Director of Patient Care. This…
Added 22 hours ago
CC
Assistant Store Manager
Canna Cabana
Taber, AB
- Full-time
The Assistant Store Manager will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating the daily operations of…
Added 23 hours ago
SC
Senior Project Manager - Northeast-Canada Market Unit
SAP Careers
Toronto, ON
- $190,000 to $240,000 CAD / year
- Full-time
In this role, you have to offer end-to-end delivery of the market unit's most complex programs. You hold full accountability for program outcomes - from planning through to business value…
Added 23 hours ago
CC
Retail Area Manager
Canna Cabana
Calgary, AB
- Full-time
The Retail Area Manager shall provide leadership, direction, and accountability for our Retail Stores Team in a designated region. The ideal candidate is a leader in driving results through…
Added 23 hours ago
CC
Retail Shift Leader
Canna Cabana
Burlington, ON · Guelph Line, Burlington, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 1 day ago
Manager of Central Staffing
Winnipeg Regional Health Authority
Winnipeg, MB
…of the Director of Health Services, Care Coordination, the Manager of Central Staffing is responsible for ddirecting the activities and functions of the Central Staffing Office including…
Added 1 day ago
Lead Hand - Supply and Distribution
Winnipeg Regional Health Authority
Winnipeg, MB
…that would enhance the efficiency of the warehouse, traffic, Unit Supply and Mail operations and coordinates the move of items from one location to…
Added 1 day ago
SH
Manager of Central Staffing
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…of the Director of Health Services, Care Coordination, the Manager of Central Staffing is responsible for ddirecting the activities and functions of the Central Staffing Office including…
Added 1 day ago
SH
Lead Hand - Supply and Distribution
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…that would enhance the efficiency of the warehouse, traffic, Unit Supply and Mail operations and coordinates the move of items from one location to…
Added 1 day ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
…provinces, designed to accelerate early-phase trials, standardize operations, and improve patient access. By partnering with the Canadian ALS (CALS) Clinic Network and leveraging Health…
Added 1 day ago
AC
District Marketing Manager
Aramark Canada
Toronto, ON · Scarborough, ON
- Full-time
The DMM partners closely with the District Manager (Operations), as well as Marketing & Culinary partners and on site operations and culinary teams, to ensure marketing programs are…

Indigo Books & Music

Customer Experience Manager

8882 170th Street, Edmonton, AB, Canada

$42,500 to $69,000 CAD / year · Full-time

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Job details

Pay: $42,500 to $69,000 CAD / year
Job type: Full-time
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at .

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 42500 - CAD 69000 - yearly

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More about this job

Responsibilities

The Customer Operations Manager leads a team to master the service model and drive omni-sales results while ensuring a frictionless shopping experience. They are responsible for managing store-level initiatives, inventory, and fostering a culture of employee engagement and development.

Requirements

Candidates should have 2-3 years of management experience in specialty or multi-unit retail and possess a college degree or equivalent experience. The role requires the ability to work a flexible schedule, including evenings and weekends, and the physical capacity to lift up to 40 pounds.

Skills

Customer service
Team leadership
Sales management
Inventory management
Visual merchandising
Performance analysis
Staff development
Retail operations
Technology integration
Event management
Communication
Problem solving
Strategic planning
Data analysis
Employee engagement

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail Management
Omni-channel Sales
Inventory Management
Visual Merchandising
Sales Performance
Team Leadership
Staff Development
Employee Engagement
Data-driven
Entrepreneurial
Health and Safety
Social Media
Event Execution
Retail Operations
Customer Advocacy
Technology Integration
Performance Scorecard

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