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Added 29 mins ago
MI
Sr. Specialist Enterprise Solution Architect (m|w|x)
Magna International
Aurora, ON
- Full-time
…technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied…
Added 2 hours ago
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Senior Product Manager
Jobgether
Canada
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 2 hours ago
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Forward Deployed AI Engineer - Senior Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
The market is beginning to understand what leading technology companies have demonstrated: AI products fail not because the models are weak but because deployment is broken. The gap between…
Added 2 hours ago
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VMware Infrastructure Specialist
HCLTech
AB · Edmonton, AB
- $89,000 to $117,000 CAD / year
- Full-time
Diploma or Degree in Computer Science, Information Technology, Engineering, or a related field.
Added 2 hours ago
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IT Project Coordinator (Infrastructure)
HCLTech
Brampton, ON
- $74,000 to $83,000 CAD / year
- Full-time
…stakeholder management skills, and a proven ability to coordinate and support the successful delivery of infrastructure and technology…
Added 3 hours ago
WC
(CAN) Leader des ressources humaines en magasin
Walmart Canada
MB · Saint-Laurent, MB
- Contract
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Added 3 hours ago
AA
Gestion performance financiere & optimisation programme / Financial performance & program improvement
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Added 3 hours ago
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Inventory and Component Repair Sr. Manager
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Saguenay, QC
- Full-time
The Inventory and Component Repair Sr. Manager (Inv and CR Sr. Manager) is responsible for leading inventory control and internal component repair operations at the Bagotville Repair Shop…
Added 3 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…development, project execution, reporting and analytics, and information management practices. The role serves as a key liaison between Information Technology and service areas to ensure…
Added 3 hours ago
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Project Manager
Centre for Chronic Disease Control
Delhi, ON
- Full-time
…Scientific & Industrial Research (DSIR), Ministry of Science and Technology, Government of India. CCDC also holds recognition as a WHO Collaborating Centre for Surveillance, Capacity…
Added 3 hours ago
AS
Project Manager L5 / Lead IT Project Manager
Apex Systems
Mississauga, ON
- $70 to $100 USD / hour
- Full-time
The Project Manager L5 / Lead IT Project Manager will lead large, complex programs that support enterprise strategy and business value across McKesson. This role will oversee multiple…
Added 3 hours ago
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(CAN) Leader des ressources humaines en magasin
Walmart
Montreal, QC
- Full-time
4. Leads and promotes the adoption of technology services and digital solutions by utilizing and sharing resources, information, and tools; and modeling and assisting associates with new…
Added 3 hours ago
UO
Manager, Information Security Operations
University of Waterloo
Waterloo, ON
- Full-time
Information Systems and Technology - Information Security Services
Added 3 hours ago
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Systems Analyst (2 Positions)
NAV CANADA
Ottawa, ON
- Full-time
The System Analyst will support the development of software solutions for mission and safety-critical Air Traffic Management Software. The System Analyst’s activities will focus on software…
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Clinic Nurse, CARE Program - BC Women’s Hospital + Health Centre
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Added 4 hours ago
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Dietary Aide
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Supervisor (In-House Program)
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Ste. Rose du Lac, MB
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Administrative Assistant
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Nursing Assistant - Diagnostic Imaging
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Added 4 hours ago
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Assistant Manager, Operations | Tanger Outlet
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Ottawa, ON
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The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully. Assistant…
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Commercial Services Counsel
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Reporting to the Senior Manager, Business Law Services, the Commercial Services Counsel will provide legal support and advice on a broad range of commercial contracting matters across…
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Ward Clerk
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Winnipeg, MB
Ability to operate information technology equipment as required, e.g., fax, photocopier, computer, etc.
Added 4 hours ago
Supervisor (In-House Program)
Winnipeg Regional Health Authority
Ste. Rose du Lac, MB
Reporting to the Manager, the Supervisor is responsible for the ongoing administrative and, as required, clinical supervision of the in-house program. The Supervisor will participate in,…
Added 4 hours ago
Administrative Assistant
Winnipeg Regional Health Authority
Minnedosa, MB
Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
Added 4 hours ago
Dietary Aide
Winnipeg Regional Health Authority
Dauphin, MB
Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology

Indigo Books & Music

Customer Experience Manager

8882 170th Street, Edmonton, AB, Canada

$42,500 to $69,000 CAD / year · Full-time

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Job details

Pay: $42,500 to $69,000 CAD / year
Job type: Full-time
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at .

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 42500 - CAD 69000 - yearly

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More about this job

Responsibilities

The Customer Operations Manager leads a team to master the service model and drive omni-sales results while ensuring a frictionless shopping experience. They are responsible for managing store-level initiatives, inventory, and fostering a culture of employee engagement and development.

Requirements

Candidates should have 2-3 years of management experience in specialty or multi-unit retail and possess a college degree or equivalent experience. The role requires the ability to work a flexible schedule, including evenings and weekends, and the physical capacity to lift up to 40 pounds.

Skills

Customer service
Team leadership
Sales management
Inventory management
Visual merchandising
Performance analysis
Staff development
Retail operations
Technology integration
Event management
Communication
Problem solving
Strategic planning
Data analysis
Employee engagement

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail Management
Omni-channel Sales
Inventory Management
Visual Merchandising
Sales Performance
Team Leadership
Staff Development
Employee Engagement
Data-driven
Entrepreneurial
Health and Safety
Social Media
Event Execution
Retail Operations
Customer Advocacy
Technology Integration
Performance Scorecard

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