Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 56 mins ago
CS
Assistant Manager
Champs Sports
Vancouver, BC · Greater Vancouver, BC
- Full-time
As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing…
Added 56 mins ago
JR
Server Assistant - Jump
Jump Restaurant
Toronto, ON
- Part-time
…atmosphere perfect for any occasion. Joining us means being part of a team that thrives on innovation and collaboration, delivering elevated experiences for a diverse clientele. Whether…
Added 1 hour ago
SC
barista - Store# 23087, WINDMILL & SEAPOINT ROAD
Starbucks Coffee Company
Dartmouth, NS
- Full-time
…comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include tuition reimbursement, health coverage with a variety of plans to choose…
Added 1 hour ago
SC
barista - Store# 58370, RUE PRINCIPALE & RTE 139
Starbucks Coffee Company
Granby, QC
- Full-time
…comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include tuition reimbursement, health coverage with a variety of plans to choose…
Added 1 hour ago
CU
Library Assistants-2
Capilano University
North Vancouver, BC
- Part-time
…creating both an exceptional student, and employee experience. As part of this ongoing commitment, we strive to ensure that our recruitment campaigns are proudly reflective of the community…
Added 1 hour ago
CU
Library Assistants-1
Capilano University
North Vancouver, BC
- Part-time
…creating both an exceptional student, and employee experience. As part of this ongoing commitment, we strive to ensure that our recruitment campaigns are proudly reflective of the community…
Added 1 hour ago
W
(CAN) Dairy Frozen Associate FT
Walmart
Salmon Arm, BC
- Full-time
…department, and supporting stocking and sales activities. As part of the team, you help ensure fresh products are available and the department is always customer ready. This role is ideal…
Added 1 hour ago
W
(CAN) Dairy Frozen Associate
Walmart
Port Coquitlam, BC
- Part-time
…department, and supporting stocking and sales activities. As part of the team, you help ensure fresh products are available and the department is always customer ready. This role is ideal…
Added 1 hour ago
W
Stock Unloader Associate
Walmart
Cranbrook, BC
- Part-time
…fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers, processing merchandise, and moving pallets to the sales floor,…
Added 1 hour ago
W
Grocery Associate
Walmart
Vernon, BC
- Part-time
…well zoned, and supporting stocking and sales activities. As part of the team, you help ensure the store is always ready for customers and contribute to a positive, dependable shopping…
Added 1 hour ago
MS
Merchandise Manager - Full Time - 3am Required - $21.25hr
Michaels Stores
Victoria, BC
- Full-time
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and…
Added 1 hour ago
TC
Skate Patrol
The Corporation of the City of Sarnia
Sarnia, ON
- Full-time
Ability to work for the duration of the season, working various shifts including evenings, weekends and holidays, as required
Added 2 hours ago
SD
Store Administrator, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Pickering, ON
- Part-time
Ensure payroll is processed on time every two weeks.
Added 2 hours ago
W
(CAN) Stock Unloader Associate
Walmart
Calgary, AB
- Part-time
…fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers, processing merchandise, and moving pallets to the sales floor,…
Added 2 hours ago
S
Seasonal Associate
sephora.com
ON
- $19.2 to $22.6 CAD / hour
- Full-time
Must be available during peak retail operations including nights and weekends.
Added 2 hours ago
P
Assistant Store Manager
Pandora
Newmarket, ON
- Part-time
Dream and embrace adventure! A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement. This can include standing for extended periods, ability to…
Added 2 hours ago
Trades - Electrician
City of Vancouver
Vancouver, BC
With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the…
Added 2 hours ago
B
Live-in Resident Manager
Boardwalk
Victoria, BC
- Full-time
…people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous…
Added 2 hours ago
W
(CAN) Stock Unloader Associate
Walmart
Winnipeg, MB
- Part-time
…fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers, processing merchandise, and moving pallets to the sales floor,…
Added 3 hours ago
Part-Time OMNI Customer Fulfillment Associate
Walmart Canada
Summerside, PE
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities,…
Added 3 hours ago
SM
Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Part-time
As part of the interdisciplinary team, the RPN is responsible and accountable for providing quality patient/family focused nursing care in accordance with the hospital’s philosophy,…
Added 3 hours ago
(CAN) Part-Time Produce Stocker
Walmart Canada
Stratford, ON
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 3 hours ago
FF
Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
QC · Saint-Laurent-de-l'Île-d'Orléans, QC
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 3 hours ago
(CAN) Part-Time Dairy Frozen Associate
Walmart Canada
Stratford, ON
…department, and supporting stocking and sales activities. As part of the team, you help ensure fresh products are available and the department is always customer ready. This role is ideal…
Added 3 hours ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Owen Sound, ON
- Full-time
…fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers, processing merchandise, and moving pallets to the sales floor,…

Indigo Books & Music

Customer Experience Manager

8882 170th Street, Edmonton, AB, Canada

$42,500 to $69,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $42,500 to $69,000 CAD / year
Job type: Full-time
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at .

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 42500 - CAD 69000 - yearly

Apply About employer

More about this job

Responsibilities

The Customer Operations Manager leads a team to master the service model and drive omni-sales results while ensuring a frictionless shopping experience. They are responsible for managing store-level initiatives, inventory, and fostering a culture of employee engagement and development.

Requirements

Candidates should have 2-3 years of management experience in specialty or multi-unit retail and possess a college degree or equivalent experience. The role requires the ability to work a flexible schedule, including evenings and weekends, and the physical capacity to lift up to 40 pounds.

Skills

Customer service
Team leadership
Sales management
Inventory management
Visual merchandising
Performance analysis
Staff development
Retail operations
Technology integration
Event management
Communication
Problem solving
Strategic planning
Data analysis
Employee engagement

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail Management
Omni-channel Sales
Inventory Management
Visual Merchandising
Sales Performance
Team Leadership
Staff Development
Employee Engagement
Data-driven
Entrepreneurial
Health and Safety
Social Media
Event Execution
Retail Operations
Customer Advocacy
Technology Integration
Performance Scorecard

Report this job