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Added 7 mins ago
T
Customer Experience Associate
TD
Temiskaming Shores, ON
- Part-time
Added 7 mins ago
JI
Human Resources Co-op Student - Summer 2027
J.D. Irving, Limited
Sussex, NB
- Full-time
…Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D.…
Added 7 mins ago
SL
Director, SLCSI Business Growth
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
…bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across…
Added 7 mins ago
AK
Retail Management Trainee
AIM KENNY U-PULL
Drummondville, QC
- Full-time
At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick and Nova Scotia are backed by 400+ employees who are…
Added 7 mins ago
AK
Retail Management Trainee
AIM KENNY U-PULL
Sherbrooke, QC
- Full-time
At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick and Nova Scotia are backed by 400+ employees who are…
Added 7 mins ago
IG
Senior Product Owner
Infotree Global Solutions
Montreal, QC
- Contract
Added 7 mins ago
C
EAP Network Provider
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Levis, QC
- Other
…se joindre au réseau de fournisseurs du PAE de ComPsych au Québec. ComPsych recrute activement des fournisseurs et fournisseuses indépendants en santé comportementale afin de répondre à des…
Added 22 mins ago
PA
Calibration Technician
Pursuit Aerospace
Pointe-Claire, QC
- Full-time
Location: Montreal (Pointe-Claire), Québec. This role is entirely onsite. Compensation is based on relevant experience and demonstrated level of skillset.
Added 37 mins ago
R&
Operations Officer I - Bilingual
Robertson & Company Ltd.
Montréal-Ouest, QC
- Contract
Communication with Revenue Quebec, and providing information to the government as requested, very sensitive and confidential information so a heavily compliance-based environment.
Added 37 mins ago
GT
Cashier (Full-Time)
Giant Tiger
Saint-Jean-sur-Richelieu, QC
- Full-time
645 rue Pierre-Caisse, Saint-Jean-Sur-Richelieu, Quebec, J3A 1P1
Added 37 mins ago
Director, Federal Contracts
GardaWorld
Ottawa, ON
This role can be based in Ontario or Quebec, with hybrid work opportunities and travel across Canada.
Added 37 mins ago
National Accounts Financial Consultant
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Ottawa, ON
…Exam (RSE) Completion of the Group Annuity Sector (PQPAV) (Quebec offices only); Life License (LLQP) (all other provinces), and the willingness to complete other regulatory…
Added 37 mins ago
Investment & Personal Banking Specialist - Cote Des Neiges
Scotiabank
Montréal-Ouest, QC
Location(s): Canada : Quebec : Montreal-ouest || Canada : Quebec : Hampstead || Canada : Quebec : Westmount
Added 37 mins ago
T
Technical Sales Specialist – Southwestern Ontario
Topring
ON · Southwestern Ontario, Ontario
- Full-time
Quebec, you are expected to reside within the Southwestern Ontario territory, ideally
Added 52 mins ago
IW
Outside Sales Representative
ICONIX Waterworks
London, ON
- Other
ICONIX is proud to be part of the Deschênes Group, a family-owned business based out of Montreal, Quebec, consisting of 16 business units and growing. The Deschênes Group is consistently…
Added 1 hour ago
INTERNATIONAL LOGISTICS COORDINATOR
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Montreal, QC
Fluency in French and English, both spoken and written. (The candidate must be able to communicate with people outside Quebec)
Added 1 hour ago
T
Security Agent
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Chambly, QC
- Part-time
Bilingualism (French/English) is an asset. English proficiency is required to serve customers based in the United States and outside Quebec.
Added 2 hours ago
T
Security Agent
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Part-time
Bilingualism (French/English) is an asset. English proficiency is required to serve customers based in the United States and outside Quebec.
Added 2 hours ago
Assistant Health & Safety Manager
Salit Steel
Toronto, ON
…Niagara Falls, Ontario, we have operations across Ontario, Quebec, Western Canada, and the US, providing steel service centre solutions and reinforcing products, including stock and…
Added 2 hours ago
JI
Machinist, Red Seal - HSL, Local 1
J.D. Irving, Limited
Halifax, NS
- Full-time
…Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D.…
Added 2 hours ago
FC
Courier-5
FedEx Canada
Lloydminster, SK
- Part-time
…business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all…
Added 2 hours ago
ML
Territory Sales Representative
Morris Lee, Ltd.
Montreal, QC
- Full-time
Vous connaissez bien le marché de la plomberie au Québec ? Vous entretenez des relations solides avec des entrepreneurs et des grossistes ? Nous aimerions discuter avec vous.
Added 2 hours ago
AH
Cook
Actualisation: HR Solutions for Businesses
Montreal, QC
- Full-time
Added 2 hours ago
SB
Facilities Attendant
Skyservice Business Aviation
Dorval, QC
- Full-time
Added 2 hours ago
BF
Shipping (Perm, Full-Time, Afternoons. MUST BE ABLE TO WORK 3pm onwards)
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Strathroy, ON
- Full-time
…five provinces; including British Columbia, Alberta, Manitoba, Quebec and Ontario with 6 farms, 2 distribution centres, 8 grading stations, 3 processing plants grading, boiling, cooking and…

Indigo Books & Music

Customer Experience Manager

8882 170th Street, Edmonton, AB, Canada

$42,500 to $69,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $42,500 to $69,000 CAD / year
Job type: Full-time
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at .

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 42500 - CAD 69000 - yearly

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More about this job

Responsibilities

The Customer Operations Manager leads a team to master the service model and drive omni-sales results while ensuring a frictionless shopping experience. They are responsible for managing store-level initiatives, inventory, and fostering a culture of employee engagement and development.

Requirements

Candidates should have 2-3 years of management experience in specialty or multi-unit retail and possess a college degree or equivalent experience. The role requires the ability to work a flexible schedule, including evenings and weekends, and the physical capacity to lift up to 40 pounds.

Skills

Customer service
Team leadership
Sales management
Inventory management
Visual merchandising
Performance analysis
Staff development
Retail operations
Technology integration
Event management
Communication
Problem solving
Strategic planning
Data analysis
Employee engagement

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail Management
Omni-channel Sales
Inventory Management
Visual Merchandising
Sales Performance
Team Leadership
Staff Development
Employee Engagement
Data-driven
Entrepreneurial
Health and Safety
Social Media
Event Execution
Retail Operations
Customer Advocacy
Technology Integration
Performance Scorecard

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