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Added 12 mins ago
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Content & Communications Lead, Pontosense
Pontosense
Toronto, ON
- Full-time
Pontosense builds radar sensing technology that helps older adults live safer, longer and better in their own homes, without cameras or wearables. Our technology is deployed in 24…
Added 12 mins ago
LS
FP&A Analyst Customer Success Manager
Limelight Software
Toronto, ON
- Full-time
You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals,…
Added 12 mins ago
TW
Personal Support Worker Part Time- Retirement
The Wellington
Hamilton, ON
- Part-time
…protect dignity, comfort and choice. PSW reports to the Home Area Lead. The PSW provides hands-on personal care, promotes restorative approaches that support independence, and contributes…
Added 28 mins ago
P
Content & Communications Lead, Pontosense
Pontosense
Toronto, ON
- Full-time
Pontosense builds radar sensing technology that helps older adults live safer, longer and better in their own homes, without cameras or wearables. Our technology is deployed in 24…
Added 28 mins ago
MI
Project Manager
Maarut Inc
Toronto, ON
- Contract
Plan and lead project(s) as part of large multi-ministry/multi-year initiatives involving complex network architecture, advanced and innovative telecommunications/video/Video over I/P…
Added 28 mins ago
BI
Director of Internal Control
Boyd Interactive
Toronto, ON · North York, ON
- $100,000 to $130,000 CAD / year
- Full-time
Pala Interactive Canada Inc., operating as Boyd Interactive, is a full service real-money and social gaming technology provider and operator which caters to both B2C and B2B markets in…
Added 28 mins ago
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Associate Director, Scientific Strategy
Klick
Toronto, ON
- Full-time
…and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI…
Added 28 mins ago
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Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
…performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was…
Added 42 mins ago
Manager, Analytical R&D (Lab Automation)
Apotex
Toronto, ON · Etobicoke, ON
Recommends strategy and action plan with respect to new technology to Director, Analytical Development.
Added 42 mins ago
Account Executive, Automotive
Google
Toronto, ON
…you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that…
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EG
Sales Lead (Remote) (m/f/d)
EWOR GmbH
Remote, Canada
- Remote
We are backed and led by serial entrepreneurs, including Paul Müller and Petter Made, who have built high-impact technology businesses and category-defining ventures from the ground up.
Added 42 mins ago
EG
Sales Lead (Remote) (m/f/d)
EWOR GmbH
Remote, Canada
- Remote
We are backed and led by serial entrepreneurs, including Paul Müller and Petter Made, who have built high-impact technology businesses and category-defining ventures from the ground up.
Added 42 mins ago
EG
Sales Lead (Remote) (m/f/d)
EWOR GmbH
Remote, Canada
- Remote
We are backed and led by serial entrepreneurs, including Paul Müller and Petter Made, who have built high-impact technology businesses and category-defining ventures from the ground up.
Added 42 mins ago
EG
Sales Lead (Remote) (m/f/d)
EWOR GmbH
Remote, Canada
- Remote
We are backed and led by serial entrepreneurs, including Paul Müller and Petter Made, who have built high-impact technology businesses and category-defining ventures from the ground up.
Added 42 mins ago
EG
Sales Lead (Remote) (m/f/d)
EWOR GmbH
Remote, Canada
- Remote
We are backed and led by serial entrepreneurs, including Paul Müller and Petter Made, who have built high-impact technology businesses and category-defining ventures from the ground up.
Added 42 mins ago
EG
Sales Lead (Remote) (m/f/d)
EWOR GmbH
Remote, Canada
- Remote
We are backed and led by serial entrepreneurs, including Paul Müller and Petter Made, who have built high-impact technology businesses and category-defining ventures from the ground up.
Added 42 mins ago
EG
Sales Lead (Remote) (m/f/d)
EWOR GmbH
Remote, Canada
- Remote
We are backed and led by serial entrepreneurs, including Paul Müller and Petter Made, who have built high-impact technology businesses and category-defining ventures from the ground up.
Added 42 mins ago
EG
CTO (On-site / Remote / Hybrid) (m/f/d)
EWOR GmbH
Remote, Canada
- Remote
You will recruit, lead, and develop the engineering team, aligning the technology roadmap with customer needs and company strategy.
Added 42 mins ago
EG
CTO (On-site / Remote / Hybrid) (m/f/d)
EWOR GmbH
Remote, Canada
- Remote
You will recruit, lead, and develop the engineering team, aligning the technology roadmap with customer needs and company strategy.
Added 42 mins ago
EG
CTO (On-site / Remote / Hybrid) (m/f/d)
EWOR GmbH
Remote, Canada
- Remote
You will recruit, lead, and develop the engineering team, aligning the technology roadmap with customer needs and company strategy.
Added 42 mins ago
EG
CTO (On-site / Remote / Hybrid) (m/f/d)
EWOR GmbH
Remote, Canada
- Remote
You will recruit, lead, and develop the engineering team, aligning the technology roadmap with customer needs and company strategy.
Added 42 mins ago
EG
CTO (On-site / Remote / Hybrid) (m/f/d)
EWOR GmbH
Remote, Canada
- Remote
You will recruit, lead, and develop the engineering team, aligning the technology roadmap with customer needs and company strategy.
Added 42 mins ago
EG
CTO (On-site / Remote / Hybrid) (m/f/d)
EWOR GmbH
Remote, Canada
- Remote
You will recruit, lead, and develop the engineering team, aligning the technology roadmap with customer needs and company strategy.
Added 42 mins ago
EG
CTO (On-site / Remote / Hybrid) (m/f/d)
EWOR GmbH
Remote, Canada
- Remote
You will recruit, lead, and develop the engineering team, aligning the technology roadmap with customer needs and company strategy.
Added 42 mins ago
T
Product Operations Manager
TEKsystems
Ottawa, ON
- $60 to $70 CAD / hour
- Contract
Lead portfolio lifecycle management a consistent framework for managing products from introduction through platform transitions and beyond.

Indigo Books & Music

Customer Experience Manager

8882 170th Street, Edmonton, AB, Canada

$42,500 to $69,000 CAD / year · Full-time

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Job details

Pay: $42,500 to $69,000 CAD / year
Job type: Full-time
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at .

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 42500 - CAD 69000 - yearly

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More about this job

Responsibilities

The Customer Operations Manager leads a team to master the service model and drive omni-sales results while ensuring a frictionless shopping experience. They are responsible for managing store-level initiatives, inventory, and fostering a culture of employee engagement and development.

Requirements

Candidates should have 2-3 years of management experience in specialty or multi-unit retail and possess a college degree or equivalent experience. The role requires the ability to work a flexible schedule, including evenings and weekends, and the physical capacity to lift up to 40 pounds.

Skills

Customer service
Team leadership
Sales management
Inventory management
Visual merchandising
Performance analysis
Staff development
Retail operations
Technology integration
Event management
Communication
Problem solving
Strategic planning
Data analysis
Employee engagement

Visa sponsorship

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Keywords

Customer Experience
Retail Management
Omni-channel Sales
Inventory Management
Visual Merchandising
Sales Performance
Team Leadership
Staff Development
Employee Engagement
Data-driven
Entrepreneurial
Health and Safety
Social Media
Event Execution
Retail Operations
Customer Advocacy
Technology Integration
Performance Scorecard

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