Find work in Canada.

593,455 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
LH
Physiotherapist
Lifemark Health Group
Windsor, ON
- $36.92 to $51.17 CAD / hour
- Internship
…providing therapy solutions for seniors. With over 30 years of experience, we are a preferred partner of more than 185 LTC homes, 55 retirement communities and 180+ seniors’…
Added 4 mins ago
PC
Corporate Finance Senior Associate (Bilingual FR/EN)
PwC Canada
QC · Clarke City, QC
- Full-time
Relevant work experience in financial services – accounting, investment banking, or commercial banking would be an asset
Added 4 mins ago
SM
Regional Stroke Program Coordinator South East Toronto Stroke Network
St. Michael's Hospital
Toronto, ON
- Full-time
Engaging patients and families experiencing and living with stroke with the intent of improving patient experience
Added 4 mins ago
BG
Trade Marketing Representative - Airdrie, AB
Bentoel Group - A Member of British American Tobacco
Airdrie, AB
- Full-time
Demonstrated quick learning capacity and sound knowledge of labor regulations, with applicable experience negotiating collective agreements in an industrial context
Added 4 mins ago
YP
Business Development Manager
Yellow Pages / Pages Jaunes – Canada
Canada
- Full-time
Minimum five years of experience in business development, B2B new-customer acquisition or a comparable role.
Added 4 mins ago
NS
Patient Access Navigator - Wellness Courts - Mental Health and Addictions
Nova Scotia Health Authority
Kentville, NS
- Full-time
Three years of related experience in Mental Health and Addictions in a health care setting
Added 4 mins ago
MG
Mental Health Clinician/Social Worker II
Michael Garron Hospital
Toronto, ON
- Full-time
…ways, including offering a quality work environment focused on learning and development. MGH invests in people to meet their professional goals and to reach their personal…
Added 4 mins ago
NS
Clinical Therapist (Masters) - Schools Plus - Mental Health and Addictions
Nova Scotia Health Authority
NS · Inverness, NS
- Full-time
…on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate…
Added 4 mins ago
U
Directeur principal, Ingénierie logicielle – WFM / Sr Dir. Software Development - WFM
UKG
Montreal, QC
- Full-time
L’équipe travaille en étroite collaboration avec les responsables de la gestion des produits, de l’architecture, de l’expérience utilisateur, de la sécurité et de l’ingénierie à travers…
Added 4 mins ago
J
DevOps Technical Lead / Architect - Azure & Terraform
Jobgether
Canada
- $150,000 to $165,000 CAD / year
- Full-time
Proven experience building and configuring Azure environments from the ground up using Terraform.
Added 4 mins ago
F
Director of Finance
FORM
Vancouver, BC
- $135,000 to $170,000 CAD / year
- Full-time
…great products. Together, we bring decades of consumer product experience spanning sports eyewear, interface design, and activity-tracking…
Added 4 mins ago
1
Product Builder / Senior Product Engineer - AI Products
15Rock
Toronto, ON
- Full-time
Experience in finance, consulting, procurement or public-sector bids
Added 4 mins ago
LD
TECH Retail Merchandising Manager
London Drugs Limited
Prince George, BC
- $21.36 to $23.98 CAD / hour
- Other
You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking…
Added 4 mins ago
RF Developer
Sonova AG
Kitchener, ON
As an RF Developer, you will play a key role in developing the next generation of wireless technologies that power our innovative hearing solutions.
Added 4 mins ago
M
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck
Toronto, ON · Kirkland, QC
- Full-time
Expérience dans le domaine du cholestérol, des maladies cardiovasculaires ou d’un secteur thérapeutique connexe considérée comme un atout.
Added 20 mins ago
OH
Law Clerk
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
Added 20 mins ago
Director Technology Transformation Stores
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stellarton, NS · Mississauga, ON
Bachelors Degree in Computer Science, Business Administration, related degree, or relevant experience in Technology.
Added 35 mins ago
UO
Co-op Coordinator
University of Victoria
Victoria, BC
- Full-time
…and career program area(s) and other forms of experiential learning, as appropriate, including intake, preparation, and placement of students, job development, advising, promotion, and…
Added 35 mins ago
SC
Sales Associate
Staples Canada
Camrose, AB
- Part-time
3 months to 1 year of prior retail experience (preferred).
Added 35 mins ago
SR
Sales Associate
Staples Retail
Yellowknife, NT
- Part-time
3 months to 1 year of prior retail experience (preferred).
Added 35 mins ago
SI
Wireless Sales Consultant
Staples Inc.
Airdrie, AB
- Part-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 50 mins ago
SA
Quality Control Inspector
STELIA Aerospace North America
Mirabel, QC
- Full-time
Minimum 2 years’ experience as a Quality Control Inspector or similar.
Added 50 mins ago
PH
Privacy and Security Analyst, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Workday or ERP implementation experience is an asset.
Added 50 mins ago
LC
Baking and Pastry Instructor (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Volunteer
Relate professional/life/industry experience to learning by the continuation of professional/technical skills development, the introduction of industry perspective into courses, and the…
Added 50 mins ago
DA
Technology Support Technician
Downingtown Area School District
NB · Chiasson Office, NB
- Full-time
…climate of respect is critical to attaining the best teaching and learning…

Indigo Books & Music

Customer Experience Manager

5250 22 Street, Red Deer, AB, T4R 2T4, Canada

From $42,500 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: From $42,500 CAD / year
Job type: Full-time
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: from CAD 42500 - yearly

Apply About employer

More about this job

Responsibilities

Lead the store team in delivering excellent customer service, achieving omni-channel sales and profitability targets, and improving the customer shopping experience. Manage store operations, inventory, events, and team development while fostering an inclusive, engaged, and safety-focused culture.

Requirements

A college degree is preferred, or equivalent job experience, along with 2–3 years of management experience in specialty retail or a multi-unit retail environment. Candidates must be able to work a flexible schedule, remain mobile on the sales floor, and lift items up to 40 pounds; French-English bilingualism is required for positions in Quebec.

Skills

Customer Service
Retail Management
Omni-Channel Sales
Sales Performance Analysis
Team Leadership
Talent Development
Inventory Management
Visual Merchandising
Customer Advocacy
Event Execution
Technology Adoption
Health And Safety
Performance Management
Social Media Management
Communication
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Specialty Retail
Omni-Channel Sales
Sales Goals
Profitability Targets
Sales Performance
Scorecard Data
Action Plans
Customer Advocacy
Retail Technology
Store Operations
National Events
Author Events
Children's Events
Social Media
Local Assortment
Consignment
Visual Merchandising
Inventory Management
Returns
Employee Engagement
Talent Development
Performance Objectives
Health And Safety
Change Management
Diversity, Equity, Inclusion, And Accessibility
Artificial Intelligence

Report this job