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Added 8 mins ago
F
Adjoint(e) à la trésorerie / Treasury Assistant
Finsana
Mont-Royal, QC · Mount Royal, Quebec
- Full-time
The Treasury Assistant supports the day-to-day treasury operations of Harvest by assisting with payment processing, cash reporting, treasury reconciliations, and treasury administration…
Added 8 mins ago
CE
Working Foreman – Heavy Equipment / Field Service
Cropac Equipment Inc
Leduc, AB
- Full-time
…equipment while coordinating daily service activities, providing technical guidance, and working closely with our Magni Product…
Added 38 mins ago
TP
Business Development Manager
T&T Power Group
Canada
- Full-time
We are seeking a qualified individual to fill the position of Business Development Manager, Large Power & Projects. As demand for power generation and industrial electrification continues…
Added 38 mins ago
NI
Account Manager
Network Innovations
Calgary, AB
- Full-time
…Innovations is looking for an ambitious, self-motivated Account Manager to drive commercial success across complex, mission-critical networking…
Added 38 mins ago
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(CAN) Préposé aux caisses libre-service
Walmart Canada
Sainte-Agathe-des-Monts, QC
- Full-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 38 mins ago
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Pharmacy Assistant
Walmart Canada
Truro, NS
- Full-time
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Enterprise Adobe Experience Manager (AEM) Specialists – Expression of Interest (Open Roles: AEM Core Developer |Front-end Developer |Leads|Architects)
Spareminds Consulting Services Inc
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- Full-time
Cloud Operations: Monitor environment health, manage Cloud Manager configurations, and coordinate seamless deployments across staging and production instances.
Added 38 mins ago
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Electronics Engineer, Diagnostics & Data Acquisition
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Richmond, BC
- Full-time
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Added 38 mins ago
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Electrical Engineer (Controls and Infrastructure)
General Fusion Inc.
Richmond, BC
- Full-time
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Added 38 mins ago
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Manager, Financial Planning & Analysis
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Richmond, BC
- Full-time
The Manager, FP&A will lead financial reporting, forecasting, and budgeting across the organization, partnering with Commercial, Operations, department leaders, and Accounting to turn…
Added 53 mins ago
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Senior Product Manager
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Vancouver, BC
- Full-time
We’re hiring a Senior Product Manager to own the product roadmap for Insulin, our new product focused on AI-driven automation across revenue operations. You’ll lead the strategy, product…
Added 1 hour ago
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Business Technology Solutions Manager
BGIS
Markham, ON
- Full-time
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Added 1 hour ago
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Pharmacy Technician - (Calgary, AB) - Onsite
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Calgary, AB
- Full-time
The Pharmacy Technician is primarily responsible for accurately performing the technical aspects of prescription dispensing including receiving a prescription, transferring prescriptions,…
Added 2 hours ago
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Pharmacy Assistant
Walmart
Truro, NS
- Full-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
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Business Technology Solutions Manager
BGIS
Markham, ON
- Full-time
The Business Technology Solutions Manager is responsible for on going management of the cross service line technology solution, including facilities, projects, space/occupancy planning,…
Added 3 hours ago
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(CAN) Préposé aux caisses libre-service
Walmart
Sainte-Agathe-des-Monts, QC
- Part-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 3 hours ago
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Customer Success Program Manager
360insights
Whitby, ON
- $57,000 to $80,000 CAD / year
…partners closely with clients and internal teams to manage operations, proactively meet SLAs, and deliver exceptional support. Through strong relationship building, clear communication, and…
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Master Scheduler
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Delta, BC
…/Manufacturing Production Coordinator is a full-time position within the Operations / Production department, based on-site. This role oversees day-to-day manufacturing workflows, including…
Added 3 hours ago
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Senior Manager Provincial Government Affairs (Ontario and Western Canada)
Johnson & Johnson Innovative Medicine
AB · Toronto, ON · Vancouver, BC
- Full-time
Johnson & Johnson Innovative Medicine is seeking a dedicated and motivated individual for the role of Senior Manager, Provincial Government Affairs. At Johnson & Johnson, we believe health…
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Senior Project Manager (Construction)
BTY Group
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…solutions for real estate and infrastructure planning, development, operations, and transactions. With a project portfolio valued at over $100 billion, our experience spans all industries…
Added 4 hours ago
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Systems Administrator Operations
University of Victoria
Victoria, BC
- Full-time
Reporting to the Manager, Data Centre Services, the Systems Administrator Operations works as part of a team to ensure the operational effectiveness of the university’s servers, storage and…
Added 5 hours ago
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Branch Administrator
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AB · Edmonton, AB
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…responsible for the smooth functioning of day-to-day administrative operations, in accordance with the policies and procedures in…
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Added 5 hours ago
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Maintenance Manager (Manufacturing) - Sudbury, ON.
Wonderbrands
Sudbury, ON
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The Maintenance Manager assumes the role of a technical leader and has overall responsibility of the maintenance team for ensuring timely and quality repair of equipment, execution of…

Indigo Books & Music

Customer Experience Manager

5250 22 Street, Red Deer, AB, T4R 2T4, Canada

From $42,500 CAD / year · Full-time

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Job details

Pay: From $42,500 CAD / year
Job type: Full-time
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: from CAD 42500 - yearly

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More about this job

Responsibilities

Lead the store team in delivering excellent customer service, achieving omni-channel sales and profitability targets, and improving the customer shopping experience. Manage store operations, inventory, events, and team development while fostering an inclusive, engaged, and safety-focused culture.

Requirements

A college degree is preferred, or equivalent job experience, along with 2–3 years of management experience in specialty retail or a multi-unit retail environment. Candidates must be able to work a flexible schedule, remain mobile on the sales floor, and lift items up to 40 pounds; French-English bilingualism is required for positions in Quebec.

Skills

Customer Service
Retail Management
Omni-Channel Sales
Sales Performance Analysis
Team Leadership
Talent Development
Inventory Management
Visual Merchandising
Customer Advocacy
Event Execution
Technology Adoption
Health And Safety
Performance Management
Social Media Management
Communication
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Specialty Retail
Omni-Channel Sales
Sales Goals
Profitability Targets
Sales Performance
Scorecard Data
Action Plans
Customer Advocacy
Retail Technology
Store Operations
National Events
Author Events
Children's Events
Social Media
Local Assortment
Consignment
Visual Merchandising
Inventory Management
Returns
Employee Engagement
Talent Development
Performance Objectives
Health And Safety
Change Management
Diversity, Equity, Inclusion, And Accessibility
Artificial Intelligence

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