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Added 1 hour ago
SE
Senior Specialist, Offer Lifecycle Procurement
Schneider Electric
Calgary, AB · Montreal, QC
- Full-time
…partnership decisions behind our offers. From early product development through launch and lifecycle management, these decisions contribute to how we bring new technologies to market while…
Added 2 hours ago
IB
Customer Experience Leader / Responsable de l’expérience en magasin
Indigo Books & Music
Laval, QC
- Full-time
Added 3 hours ago
I
Customer Experience Leader / Responsable de l’expérience en magasin
Indigo
Laval, QC
- $18 to $21.4 CAD / hour
- Full-time
Added 4 hours ago
TH
Technology Partnership Navigator
The Hospital for Sick Children
Toronto, ON
- Full-time
…here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of…
Added 6 hours ago
IB
Customer Experience Leader
Indigo Books & Music
St. Catharines, ON
- Part-time
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve…
Added 7 hours ago
I
Customer Experience Leader
Indigo
St. Catharines, ON
- Part-time
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve…
Added 8 hours ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – Up to 3 days onsite, subject to the Hiring Manager’s discretion
Added 13 hours ago
QT
Building Science Lead
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Since pioneering AI-powered building envelope analytics in 2019, following research and development that began in 2010, QEA Tech has completed over 1,000 large-scale projects across three…
Added 15 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager will assess existing processes and ways of working, identify opportunities to simplify and standardize operations and lead the development and implementation of improved…
Added 17 hours ago
K
People and Culture Specialist
KFC
Vaughan, ON
- Full-time
Administer KFC Canada rewards programs and partner with the Manager, P&C Business Partner, on plan and philosophy design (including compensation, benefits, retirement, etc.)
Added 18 hours ago
A
Sr. Manager, CRM Functional Lead / Architect
Avanade
Ottawa, ON
- Full-time
Business Development, Leadership & Practice Contribution
Added 19 hours ago
Manager
Konrad
Toronto, ON
…innovation and about building best-in-class digital and AI-enabled…
Added 21 hours ago
AC
Finance Manager
Aston Carter
AB · Edmonton, Alberta
- $100,000 to $115,000 CAD / year
- Full-time
Support the development and execution of finance transformation initiatives aligned with business priorities.
Added 22 hours ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – Up to 3 days onsite, subject to the Hiring Manager’s discretion
Added 22 hours ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – Up to 3 days onsite, subject to the Hiring Manager’s discretion
Added 22 hours ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – Up to 3 days onsite, subject to the Hiring Manager’s discretion
Added 22 hours ago
C
Consulting Manager, P&C Insurance- Claims transformation
Cognizant
Mississauga, ON
- Full-time
As a Consulting Manager, Insurance Consulting, you will make an impact by helping property and casualty (P&C) insurers transform their claims operations with emerging technologies (such as…
Added 22 hours ago
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Sr. Consulting Manager, P&C insurance- Claims transformation
Cognizant
Mississauga, ON
- Full-time
As a Senior Consulting Manager, Insurance Consulting, you will make an impact by helping property and casualty (P&C) insurers transform their claims operations with emerging technologies…
Added 23 hours ago
W
Senior Project Planner
Worley
Vancouver, BC
- Full-time
…work with minimum support from construction supervision in the development of Level 4 resource loaded schedule using 3D model, Engineering work packages, Drawings and estimating…
Added 1 day ago
1
HR & Safety Manager
1c6a6601-4bcf-4b69-84f5-8497aea7042a
BC
- $90,000 to $120,000 CAD / year
…place to work. We're looking for an experienced HR & Safety Manager to join our Senior Management Team and help lead our people and safety…
Added 1 day ago
GV
AI Workflow Project Manager - Electrical Engineering Automation
GE Vernova
Markham, ON
- Full-time
In this role, you will lead the planning, coordination, and delivery of an AI-enabled workflow supporting the full lifecycle of protection and control projects. You will manage multiple…
Added 1 day ago
CH
Trade Marketing Manager
Charton Hobbs Group
Calgary, AB
- Full-time
The Trade Marketing Manager, Alberta is responsible for developing and recommending trade marketing strategies and annual commercial plans that support business objectives and drive…
Added 1 day ago
SC
Product Expert - Direct-to-Consumer (D2C) Commerce
SAP Careers
Montreal, QC
- Full-time
We are seeking a skilled and entrepreneurial Senior Product Manager – Direct-to-Consumer (D2C) Commerce to help shape the next generation of SAP's commerce capabilities.
Added 1 day ago
KE
People & Culture Specialist
KFC Europe
Vaughan, ON
- Full-time
Administer KFC Canada rewards programs and partner with the Manager, P&C Business Partner, on plan and philosophy design (including compensation, benefits, retirement, etc.)
Added 1 day ago
OM
Supply Chain Optimization Manager
Ontario Medical Supply
Mississauga, ON
- $75,000 to $85,000 CAD / year
- Full-time
Lead the development of OMS and RD's supply chain analytics, warehouse optimization, slotting strategy, KPI governance, and continuous improvement initiatives. The role is responsible for…

Indigo Books & Music

Customer Experience Manager - GTA

620 King Street West, Toronto, ON, M5V 2N2, Canada

$52,500 to $69,000 CAD / year · Full-time

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Job details

Pay: $52,500 to $69,000 CAD / year
Job type: Full-time
Experience: 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Posting language: English
Posted: Oct 19, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 52500 - CAD 69000 - yearly

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More about this job

Responsibilities

The Customer Experience Manager leads the store team to deliver excellent service and drive omni-channel sales results. They are responsible for managing store operations, inventory, and staff development to ensure a frictionless customer experience.

Requirements

Candidates should have 2-3 years of management experience in a specialty or multi-unit retail environment. A college degree is preferred, and the role requires the ability to work a flexible schedule including weekends and holidays.

Skills

Customer service
Sales management
Team leadership
Inventory management
Visual merchandising
Data analysis
Strategic planning
Performance management
Retail operations
Staff development
Omni-channel sales
Event execution
Health and safety compliance
Technology integration
Communication
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail Management
Omni-channel
Sales Performance
Inventory Management
Visual Merchandising
Team Leadership
Staff Development
Performance Scorecard
Health and Safety
Event Management
Social Media
Data Driven
Entrepreneurial
Customer Centric
Technology Enabled
Retail Operations
Sales Floor Management
Employee Engagement
Bench Strength

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