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Added 1 hour ago
BG
Trade Marketing Representative - Airdrie, AB
Bentoel Group - A Member of British American Tobacco
Airdrie, AB
- Full-time
Preferably with at least 2-4 years of experience in warehouse, logistics and transportation management
Added 7 hours ago
AT
Warehouse Representative | Winnipeg, MB
Ames Tile & Stone
Winnipeg, MB
- Full-time
At Ames, our people are at the heart of everything we do, and that commitment shows up every day on the warehouse floor. As a Warehouse Representative, you will play an essential role in…
Added 7 hours ago
AT
Warehouse Representative | Winnipeg, MB
Ames Tile & Stone
Winnipeg, MB
- Full-time
At Ames, our people are at the heart of everything we do, and that commitment shows up every day on the warehouse floor. As a Warehouse Representative, you will play an essential role in…
Added 16 hours ago
EC
Technical Services Representative, Rogers Centre Ottawa (Union) - Full Time
Encore Canada
Ottawa, ON
- Full-time
The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.
Added 17 hours ago
AC
Customer Service Representative
Aston Carter
Calgary, AB
- $20 CAD / hour
- Contract
Looking to kick-start your career with a company that offers real growth opportunities? We're hiring a Customer Service Representative to join a fast-paced logistics team supporting one of…
Added 19 hours ago
GE
Contract Warehouse Associate - Brantford
Gerrie Electric Wholesale Ltd.
Brantford, ON
- Contract
As a Warehouse Representative, you will work as part of a team and act as the face of Gerrie Electric, ensuring that products are accurately picked, packed, shipped and received. You will…
Added 23 hours ago
TH
Merchandising Execution Associate Part-Time - 7058 St. Vital
The Home Depot
Canada
- Part-time
Partner with store representative to conduct inspections of returned and damaged items for Return to Vendor.
Added 1 day ago
TH
Merchandising Execution Associate Part-Time - 7086 Winnipeg Southwest
The Home Depot
Winnipeg, MB
- Part-time
Partner with store representative to conduct inspections of returned and damaged items for Return to Vendor.
Added 1 day ago
TH
Merchandising Execution Associate Part-Time - 7058 St. Vital
The Home Depot Canada
Winnipeg, MB
- Part-time
Partner with store representative to conduct inspections of returned and damaged items for Return to Vendor.
Added 1 day ago
TH
Merchandising Execution Associate Part-Time - 7245 Regina Northwest
The Home Depot
Regina, SK
- Part-time
Partner with store representative to conduct inspections of returned and damaged items for Return to Vendor.
Added 1 day ago
T&
Project Manager - Real Estate
Turner & Townsend
AB · Edmonton, Canada
- Full-time
…complex industrial, manufacturing, logistics, distribution, warehouse, data centers, and corporate workplace projects. You have experience representing owners and occupiers through all…
Added 1 day ago
K
Customer Service Representative
Komatsu
Sudbury, ON · Lively, ON
- Full-time
Customer Service Representative 10/30/26 Lively, Ontario, CAN, P3Y 1L6 37238 Onsite Position
Added 1 day ago
XT
Customer Service Representative - Transportation
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
XTL is committed to providing customers with a progressive transportation solution. As a Customer Service Representative, you will be responsible to ensure day to day commitments are…
Added 1 day ago
RS
Sleeman Material Handler
Ryder System, Inc.
Calgary, AB
- Full-time
Under the responsibility of the Logistics Supervisor, the Material Handler I performs warehouse functions, which may include loading, picking, packing, shipping, receiving, forklift…
Added 1 day ago
TH
Merchandising Execution Associate Part-Time - 7245 Regina Northwest
The Home Depot Canada
Regina, SK
- Part-time
Partner with store representative to conduct inspections of returned and damaged items for Return to Vendor.
Added 1 day ago
TH
Merchandising Execution Associate Part-Time - 7086 Winnipeg Southwest
The Home Depot Canada
Winnipeg, MB
- Part-time
Partner with store representative to conduct inspections of returned and damaged items for Return to Vendor.
Added 1 day ago
TH
Merchandising Execution Associate : Part Time - MARLBOROUGH
The Home Depot Canada
Calgary, AB
- Part-time
Partner with store representative to conduct inspections of returned and damaged items for Return to Vendor.
Added 1 day ago
ML
Production Worker
Maple Leaf Foods Inc
Winnipeg, MB
- Part-time
We have our own warehouse and four unique plants under one roof!
Added 1 day ago
LT
Technical Sales Representative
Laserglow Technologies
Toronto, ON · North York, ON
- Full-time
Role Description The Technical Sales Representative is a full-time, on-site role based in Sterling Heights, MI. This role involves engaging with industrial and commercial customers to…
Added 1 day ago
WR
Customer Service Representative - CONTRACT 6 months
Westlake Royal Building Products
Ottawa, ON
- Full-time
Other customer/administrative/warehouse duties as required
Added 1 day ago
CC
Assistant Tool Technician / Driver
Chandos Construction
Leduc, AB
- Full-time
…deliveries when needed. It’s also a strong entry point into our warehouse and logistics operations, with room to…
Added 1 day ago
RS
Material Handler Night Shift Wednesday - Saturday
Ryder System, Inc.
Winnipeg, MB
- Full-time
Under the responsibility of the Logistics Supervisor, the Material Handler I performs warehouse functions, which may include loading, picking, packing, shipping, receiving, forklift…
Added 1 day ago
RS
Sleeman Material Handler
Ryder Supply Chain Solutions
Calgary, AB · CAN - Calgary AB Freeport Blvd
- Full-time
Under the responsibility of the Logistics Supervisor, the Material Handler I performs warehouse functions, which may include loading, picking, packing, shipping, receiving, forklift…
Added 1 day ago
PL
Safety Team Leader - Transportation
Penske Logistics
Woodstock, ON
- Full-time
Proactively plan work assignments to ensure effective use of fleet/warehouse equipment
Added 1 day ago
CL
Human Resources - HR Business Partner
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals…

Closed listing

Indigo Books & Music

Customer Experience Representative

2020 Sherwood Drive, Sherwood Park, AB, T8A 3H9, Canada

Part-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Part-time
Posting language: English
Posted: Aug 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Totally Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

5AM Availability Required

We're looking for a Customer Experience Representative to join our dynamic team in Edmonton, Canada. In this role, you'll be the heart of our customer interactions, creating meaningful connections and delivering exceptional service that leaves a lasting impression. You'll combine genuine empathy with efficient problem-solving to ensure every customer feels valued and supported. This position offers the opportunity to make a real difference in customers' lives while contributing to a collaborative, inclusive work environment where your voice matters.

Engage with customers in a warm, welcoming manner, actively listening to their needs and concerns with genuine empathy
Provide prompt, professional, and solution-focused responses to customer inquiries across multiple communication channels
Demonstrate product knowledge and customize recommendations to meet individual customer needs and preferences
Document customer interactions accurately and transparently, ensuring all feedback is captured and communicated to the appropriate teams
Collaborate with colleagues and leadership to identify opportunities for improving the overall customer experience
Take ownership of customer issues and follow through to resolution, holding yourself accountable for timely and effective outcomes
Contribute ideas and suggestions to enhance service processes and customer satisfaction initiatives
Maintain detailed records and organize information efficiently to support seamless customer service delivery
Support the daily operations of the organization while prioritizing customer satisfaction and experience
Model the organization's values by being authentic, seeking inspiration, and connecting customers to our brand story
Participate actively in onboarding and continuous learning to develop expertise in products, services, and company programs
Contribute to a safe, inclusive, and supportive work environment where health, safety, and well-being are prioritized

Qualifications

Proven experience in a customer service, retail, or customer-facing role (preferred but not required)
Operations/warehouse experience considered an asset, but not required
Exceptional interpersonal and communication skills, both verbal and written
Strong active listening abilities and demonstrated empathy in customer interactions
Problem-solving mindset with the ability to think analytically and find creative solutions
Excellent time management and multitasking capabilities
Adaptability and flexibility with a genuine willingness to learn new skills and processes
Demonstrated commitment to delivering exceptional customer experiences
Ability to work a flexible schedule, including evenings, weekends, and holidays as required
Strong organizational skills and attention to detail
Accountability and ownership mentality with the ability to take initiative
Collaborative spirit with the ability to work effectively within a team environment
Patience, resilience, and a positive attitude when handling challenging situations
Proficiency with computer systems and customer relationship management (CRM) tools (or willingness to learn)
Bilingualism (French/English) is an asset for positions in Quebec; other languages are also valued

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Employee Type: Permanent

Full-Time/Part-Time: Part-Time

About employer

More about this job

Responsibilities

The Customer Experience Representative will engage with customers to provide professional, solution-focused service while maintaining accurate records of interactions. They will also collaborate with the team to improve service processes and support daily store operations.

Requirements

Candidates should possess strong interpersonal and communication skills with a problem-solving mindset and the ability to work flexible hours. Previous experience in a customer-facing or retail role is preferred but not required.

Skills

Customer service
Active listening
Empathy
Problem-solving
Communication skills
Time management
Multitasking
Adaptability
CRM software
Product knowledge
Interpersonal skills
Attention to detail
Accountability
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail
Customer Service
CRM
Communication
Problem-solving
Active Listening
Operations
Teamwork
Data-driven
AI-enabled
Customer-centric
Interpersonal Skills
Time Management
Multitasking
Adaptability
Accountability
Service Excellence

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