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Added 48 mins ago
NB
Branch Manager
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- Full-time
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BH
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- Internship
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IB
Customer Experience Representative
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Ottawa, ON
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 2 hours ago
I
Customer Experience Representative
Indigo
Ottawa, ON
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 2 hours ago
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Added 6 hours ago
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Direct Sales and Marketing Representitive
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Toronto, ON · Greater Toronto Area, Canada
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- $41,000 to $45,000 CAD / year
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Indigo Books & Music

Customer Experience Representative

2121 Carling Avenue, Ottawa, ON, K2A 1H2, Canada

Compensation: up to CAD 0 - hourly · Part-time

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Applications open in a new tab.

Job details

Pay: Compensation: up to CAD 0 - hourly
Job type: Part-time
Posting language: English
Posted: Nov 7, 2026

Original job description

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

5AM Availability Required

WHO WE ARE

We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

We exist to add joy to our customers’ lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we’d treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Align with Store leadership on goals and objectives for fiscal year
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High-Performance Characteristics
Seek information regarding new products, promotions, and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings
Available to support the daily operations of the store, before or after the store closes (5am or 10pm start time) as needed
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at or [email protected] if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Permanent

Full-Time/Part-Time: Part-Time

Compensation: up to CAD 0 - hourly

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More about this job

Responsibilities

You will cultivate a welcoming environment by engaging with customers, curating product collections, and sharing brand stories. Additionally, you will manage daily store operations including inventory cycle counts, stock replenishment, and visual merchandising.

Requirements

Previous experience in specialty retail is preferred but not required, along with the ability to lift up to 40 pounds and remain mobile on the sales floor. Candidates must be available for a flexible schedule, including early mornings, evenings, weekends, and holidays.

Skills

Customer service
Inventory management
Merchandising
Communication
Retail operations
Stock replenishment
Product knowledge
Flexibility
Adaptability
Teamwork
Health and safety compliance
Problem solving

Benefits

Diversity and inclusion initiatives
Equitable employer
Accommodations available

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Inventory Management
Merchandising
Stock Replenishment
Customer Engagement
Store Operations
Sales Floor
Product Returns
Health and Safety
Team Collaboration
Flexibility
Bilingualism
Diversity and Inclusion
Retail Environment

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