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Added 20 mins ago
NR
Children’s Services Program Supervisor
Niagara Region
ON · Niagara, ON
- Contract
Added 20 mins ago
NR
Finance Education & Communication Advisor
Niagara Region
ON · Niagara, ON
- Full-time
Demonstrated project management experience with the ability to take initiative and lead projects. Project Management certification is preferred.
Added 50 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…identify opportunities to simplify and standardize operations and lead the development and implementation of improved processes, dashboards, reporting tools and practical automation…
Added 1 hour ago
ID
Senior Vice President (SVP) – Client Partner
Intellect Design Arena Ltd
Vancouver, BC
- $240,000 to $260,000 CAD / year
- Full-time
We are seeking a high-caliber, strategic Senior Vice President (SVP) – Client Partner to lead and scale our Canadian sales team focused on the Credit Union and Mid-Market Bank cluster in…
Added 1 hour ago
A
Artificial Intelligence Researcher
Aloe
Vancouver, BC
- Full-time
Lead research projects that directly inform and improve product capabilities.
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Lead the development of dashboards, operational reporting, and decision-support tools
Added 1 hour ago
N
Business Development Executive - Sales & AI Products
nugget.ai
Mississauga, ON
- Contract
2-4 years of demonstrated skills in New Business Development and Lead Generation to identify, qualify, and convert prospects into opportunities.
Added 2 hours ago
T
Business Development Manager
Tru
Toronto, ON
- Full-time
Added 4 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Lead the annual operating and capital budgeting processes, forecasting activities, and long-range financial planning.
Added 4 hours ago
MN
Grocery Merchandiser
Mosaic North America
Levis, QC
- Part-time
Acosta Canada / Mosaic is currently looking for a Grocery Team Lead . In this role, you will play a key part in planogram resets, in-store inventory management, stock rotation and…
Added 4 hours ago
SG
Software Engineer – Full-Stack (React, TypeScript, Java)
S&P Global
Toronto, ON
- Full-time
Lead technical design reviews and architectural decisions, translating intricate financial-risk business requirements into well-structured, maintainable engineering plans - collaborating…
Added 4 hours ago
C
Executive Director, Global Markets Trading & Financing - Business Management
CIBC
Toronto, ON
- Full-time
As Executive Director, Global Markets Trading & Financing, Business Management, you will lead the Business Management function supporting the Fixed Income, Currencies & Commodities (FICC),…
Added 4 hours ago
ML
Industrial Engineering Specialist - Contract
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Contract
Master Capacity Planning – Lead the planning and management of MLF’s manufacturing capacities with the Supply Chain and the Commercial teams
Added 4 hours ago
FS
Mechanical Designer
Fidus Systems
Canada
- Full-time
…and systems for electronic assemblies, including senior or lead-level…
Added 4 hours ago
M
Front of House - Server
Moxies
Calgary, AB
- Full-time
Strong ability to lead conversation in any setting
Added 4 hours ago
K
SOC T3 Expert
Kyndryl
Barrie, ON
- Full-time
Lead complex investigations and conduct deep analysis of security events focused on rapid containment, remediation, and mitigation.
Added 4 hours ago
Labour Relations Manager
Hydro One Networks Inc
Toronto, ON
…and risk analyses. The LR Manager is also able to effectively lead, mentor and develop Labour Relations Consultants and work cooperatively with others both within Human Resources, broader…
Added 4 hours ago
Senior Manager Real Estate, Project Delivery
Hydro One Networks Inc
Markham, ON
…contract governance boards and committees on results and issues. Lead the governance process and future…
Added 4 hours ago
FS
Mechanical Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
…and systems for electronic assemblies, including senior or lead-level…
Added 5 hours ago
C
Director of Health, Safety & Environment
Clutch
Mississauga, ON
- Full-time
Clutch is hiring its first Director of Health, Safety & Environment to build and lead a best-in-class HSE function for a high-growth, multi-site production and logistics business. You will…
Added 5 hours ago
WW
Corporate Director, GIS Services
Wood West & Associates Inc.
Vancouver, BC
- Full-time
We are seeking an experienced GIS Director to lead and expand GIS capabilities across North America. This senior leadership opportunity is ideal for a strategic and technically strong…
Added 5 hours ago
Gestionnaire Sénior, SSE
Aecon
Montreal, QC
Integrity. We lead by example, with humility and courage.
Added 6 hours ago
F
Chief Revenue Officer (CRO) & Co-founder - AI for Small Law Firms
FutureSight
Canada
- Full-time
…content, digital marketing, campaign management and optimization, lead nurturing, and ongoing marketing…
Added 6 hours ago
BC
Registered Practical Nurse - Pre-Admission
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 6 hours ago
BC
Occupational Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…

Indigo Books & Music

Customer Operations Leader- Store Experience

Langley (City), BC, Canada
Langley Bypass, Langley, BC, Canada

$18.85 to $23.55 CAD / hour · Full-time

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Job details

Pay: $18.85 to $23.55 CAD / hour
Job type: Full-time
Apply by: Nov 10, 2026
Experience: 1-2 years of experience in a customer service, merchandising or operations role
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Operations Leader – Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations. They help influence a store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
Lead execution of activities to support strategic priorities, sales goals, and profitability targets
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Proactively identify and anticipate customer expectations and needs
Consistently identify areas for improvement, diagnose issues and work to resolve them
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Support execution of experiential, marketing, and community elements of customer experience including social media, national and store-level author and kids events, store- level customer initiatives, and Indigo Love of Reading drives
Lead execution of payment experience, including maintenance of cash office and payment desk
Open and close store as well as responsibility for managing sales floor
Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority

People

Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
Support development of talent by providing feedback on team performance to managers
Collaborate with others to drive flexible and just in time solutions
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to receive input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

1-2 years of experience in a customer service, merchandising or operations role
Demonstrated commitment to creating an exceptional employee and customer experience
Experience leading others
Knowledge of provincial health and safety standards
Performance orientated
Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
Ability to prioritize, plan and execute while being agile
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Québec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Retail Operations

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 18.85 - CAD 23.55 - hourly

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More about this job

Responsibilities

The Customer Operations Leader is responsible for driving omni-channel sales results and providing coaching to Customer Experience Representatives to ensure excellent service. They also manage daily store operations, including payment desk maintenance, store opening/closing, and supporting team development.

Requirements

Candidates must have 1-2 years of experience in customer service, merchandising, or operations, along with demonstrated leadership abilities. The role requires physical mobility on the sales floor, the ability to lift up to 40 pounds, and availability for a flexible schedule including weekends and holidays.

Skills

Customer service
Merchandising
Operations management
Team leadership
Coaching
Sales floor management
Cash office maintenance
Payment operations
Business acumen
Systemic thinking
Performance management
Health and safety compliance
Inventory management
Communication
Problem solving
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Experience
Omni-channel
Sales Goals
Profitability
Team Leadership
Coaching
Cash Office
Health and Safety
Inventory
Merchandising
Business Acumen
Systemic Thinking
Performance Management
Employee Engagement
Store Operations
Customer Service
Bilingualism

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