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Added 1 min ago
ML
Business Development Manager
MTE Logistix
Calgary, AB
- Full-time
Support the RFP process; participating in cross-functional RFP project teams.
Added 1 min ago
J
Project Manager (Mining)
JobsMedia.io
Montreal, QC
- Full-time
Our client, a recognized company in the mining sector, is looking for a Project Director to lead the planning, execution and delivery of large-scale mining projects, from the design phase…
Added 1 min ago
J
Department Manager, Water Facilities (Canada)
Jacobs
Toronto, ON
- $136,600 to $225,925 USD / year
- Full-time
…development, team performance, and workforce planning. The Department Manager is responsible for supporting and advancing employee career growth through mentorship, coaching, networking…
Added 1 min ago
J
Department Manager, Water Facilities (Canada)
Jacobs
Calgary, AB
- $136,600 to $225,925 USD / year
- Full-time
…development, team performance, and workforce planning. The Department Manager is responsible for supporting and advancing employee career growth through mentorship, coaching, networking…
Added 1 min ago
C
CFAA Fire Alarm Technician - Project Focused
Convergint
Calgary, AB
- Full-time
Effectively communicate project requirements and status including project change proposals and related project activities on a regular basis to project manager/supervisor. Completes work on…
Added 1 min ago
LI
Contract Administrator
LJB Inc.
Markham, ON
- Contract
…The Contract Administrator will work in coordination with the project manager, contractors, municipal representatives, and construction inspection personnel, the Contract Administrator will…
Added 1 min ago
F
Business Development Manager
FlatironDragados
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Are you a strategic thinker with a passion for relationship-building ? As a Business Development Manager, you will harness your extensive industry connections to unearth exciting project…
Added 1 min ago
LI
Senior Project Manager
LJB Inc.
Markham, ON
- Full-time
SENIOR PROJECT MANAGER ESSENTIAL CREDENTIALS:
Added 1 min ago
J
Department Manager, Water Facilities (Canada)
Jacobs
Ottawa, ON
- $136,600 to $225,925 USD / year
- Full-time
…development, team performance, and workforce planning. The Department Manager is responsible for supporting and advancing employee career growth through mentorship, coaching, networking…
Added 1 min ago
AE
Project Manager
Associated Engineering
Grande Prairie, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager to join our team in our Grand Prairie office. In this role you…
Added 1 min ago
HH
HVAC Project Manager
Hammer's Heating & Cooling
Pitt Meadows, BC
- Full-time
We are seeking an experienced HVAC Project Manager to oversee heating and cooling projects from signed agreement through final installation. This position requires a well-rounded HVAC…
Added 1 min ago
IG
SAP Program Manager
Insight Global
Vancouver, BC
- $150,000 to $250,000 CAD / year
- Full-time
Insight Global is in search for an SAP Program Manager to lead a multi-year migration for a leading Global Fashion Retailer who is embarking on a large-scale SAP transformation initiative.…
Added 1 min ago
J
Department Manager, Water Facilities (Canada)
Jacobs
Burnaby, BC
- $136,600 to $225,925 USD / year
- Full-time
…development, team performance, and workforce planning. The Department Manager is responsible for supporting and advancing employee career growth through mentorship, coaching, networking…
Added 1 min ago
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Delivery Manager
Nascent
Toronto, ON
- Full-time
We’re looking for a Project Manager who owns it from start to finish; someone who sees what needs to get done, figures out how to get there, and makes it happen. You spot gaps before they…
Added 1 min ago
ST
Installation Technician - Electronic Security
Securitas Technology Canada
Victoria, BC
- $35 to $41 CAD / hour
- Internship
Updating the project manager on the status of installations.
Added 1 min ago
H
Project Manager
Hays
Vancouver, BC · Greater Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
I’m working with an established General Contractor in the Lower Mainland that is looking to add a Project Manager to its team for a significant upcoming institutional project.
Added 1 min ago
P
Senior Product Manager (Platform & AI)
PakFactory
Toronto, ON
- Full-time
We're hiring a founding Senior Product Manager (Platform & AI) to own PakFactory’s digital transformation. Partnering directly with the CEO, you will bridge high-level business vision with…
Added 1 min ago
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Senior Project Manager - Industrial Water
Veolia | North America
Oakville, ON
- Full-time
The Project Manager (PM) guides a team of engineers and professionals that design, build and manage complex water treatment projects. In this role, the PM is responsible for the overall…
Added 1 min ago
E
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
- Full-time
Evertz is hiring a Project Manager to lead software upgrade (regression) projects for large-scale broadcast and media systems, including SDVN / MAGNUM environments. You will drive each…
Added 1 min ago
F
Document Control Administrator
FlatironDragados
Markham, ON
- Full-time
Maintains and distributes daily Project Read Files.
Added 1 min ago
LM
Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
Lacroix Private Lab is seeking a Medical Biology Service Manager to join its team.
Added 1 min ago
EI
Product Specialist (QC) - 12 month contract
Echelon Insurance
Quebec, QC
- Contract
Act as project leader, for small projects, and monitor execution of project activities to meet implementation schedules; maintain detailed documentation
Added 1 min ago
GO
Manager Financial Operations and Analytics
Government of Manitoba
Winnipeg, MB
- Full-time
…and audit requirements; and administering financial systems, project structures, and reporting tools to support program delivery and decision-making. The position works collaboratively with…
Added 1 min ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
We are looking for an experienced manager with a strong business acumen and excellent technological expertise, recognized for their leadership, judgment, and ability to drive organizational…
Added 1 min ago
Manager, Ethics and Integrity Program
WSP
Montreal, QC
Manage the Global ethics program’s periodic recertification lifecycle, covering project planning, engagement with the external assessor, consultation with regional Ethics teams and…

Indigo Books & Music

e-Commerce Coordinator

620 King Street West, Toronto, ON, M5V 1M6, Canada

$50,000 to $55,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $55,000 CAD / year
Job type: Full-time
Experience: Minimum 1 year of work experience in a related field, with a passion for retail
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

MISSION

The Coordinator, eCommerce supports the day-to-day execution of the on-site experience for assigned categories and campaigns on indigo.ca. Working from priorities set by their group’s Specialist or Manager, they build and maintain site merchandising, content, promotional, and search deliverables, ensuring they are accurate, on time, and on brand.

The Coordinator monitors performance and flags friction and opportunities to their Specialist or Manager. They work closely with their team and cross-functional partners to keep the customer experience consistent and on brand. The Coordinator reports to the Manager, eCommerce.

KEY PERFORMANCE METRICS

Execution and quality
On-time execution of site content, promotion, and merchandising deliverables against the site calendar
Accuracy and quality of site listings, content, and metadata, in English and French
Timely flagging and resolution of site content issues and customer friction points
Business results (monitored and supported through analytics and reporting)
Site Performance: Traffic, Conversion, Revenue, Units Sold
Profitability: Net Margin (and Rate), EPU % of Total Sales, eCommerce Contribution
Customer Engagement: Product Views per Visit, Page Views per Visit, Time on Site

KEY ACCOUNTABILITIES

Functional

Execute site merchandising for assigned categories and campaigns, guided by key metrics, inventory levels, category trends, promotional plans, and retail merchandising priorities.
Build and maintain promotional content on indigo.ca, including banners, landing pages, and campaign placements, ensuring accuracy and alignment with marketing and merchant plans.
Support day-to-day site operations across merchandising pods, including search tagging, hand merchandising, product collection maintenance, and promotion builds.
Deliver against the site calendar accurately and on time; flag risks to upcoming deliverables early and escalate conflicting priorities to the Specialist or Manager.
Contribute to the planning and execution of seasonal and holiday programs, including gifting campaigns, promotional verticals, and strategic initiatives.
Quality-check every launch before go-live, including links, pricing, imagery, copy, and mobile and app views.
Support A/B testing by setting up, quality-checking, and reporting on tests as directed by the Specialist.
Apply SEO metadata, SEO copy, and structured content to site experiences, following direction from the Specialist, Marketing, and Digital Product.
Support the French customer experience by ensuring content is translated, accurate, and reflective of campaign priorities.
Review AI-generated content (e.g., product copy, French translations, search results) for accuracy and brand voice before it goes live.
Monitor site content for quality and accuracy; flag and resolve issues in a timely manner, escalating those beyond scope with relevant context.
Monitor eCommerce KPIs and provide analytics and reporting support for assigned areas (internal search, campaigns, promotions, etc.), flagging variances in site performance or customer experience to the Specialist or Manager.
Identify and flag opportunities to reduce customer friction and improve the digital shopping experience.
Follow and contribute to team processes and documentation, suggesting improvements where they see them.
Use approved AI tools to speed up routine tasks, and flag AI errors on the site to the right owner.
Stay current on eCommerce trends, competitive site experiences, and emerging best practices, including AI; share relevant insights with the team.

People

Collaborate with internal partners including Merchants, Creative, Editorial, Translation, Digital Production, and Digital Product teams to execute site priorities effectively.
Communicate clearly and consistently, with timely status updates, handoffs, and briefs.
Share knowledge openly and seek out learning opportunities from more experienced team members.
Help cross-functional partners understand the downstream impact of their contributions on the site experience.
Engage openly in team feedback and contribute a solutions-oriented point of view.

Cultural

Model Indigo’s Guiding Principles and convey a positive, forward-thinking image in everything they do.
Celebrate diversity of thought and keep an open mindset.
Take an active role in fostering a culture of continual learning, taking risks without fear of making mistakes.
Embrace and champion change within the team and the organization.

SCOPE

Reports to: Manager, eCommerce
Manager once Removed (MOR): Vice President, Customer Experience & eCommerce

KEY RELATIONSHIPS

Internal:

Merchant Teams (General Merchandise)
Creative Studio
Digital Production
Editorial
Translation
Digital Product Management
Marketing

External:

Vendors/Suppliers/Publishers

Qualifications

Education & Experience

College or university education in business or a related field
Minimum 1 year of work experience in a related field, with a passion for retail

Competencies / Skills / Attributes

Knowledge and proficiency with eCommerce platforms and systems (Shopify, Salesforce Commerce Cloud, Page Designer)
Tech savvy with the ability to learn and adapt to new tools quickly
Comfortable using AI tools in day-to-day work, with the care to check their output for accuracy
Advanced knowledge and proficiency with Microsoft Office (Excel, PowerPoint, Word)
Customer focused with the ability to manage multiple priorities while delivering results
Strong organization skills with a high attention to detail
Clear written and verbal communication skills
Works proficiently under condensed timelines
Self-sufficient with a strong sense of initiative
Bilingualism in English/French would be an asset
Experience in the Kids & Baby category is preferred.
Familiarity with GA4 or other analytics platforms is preferred.

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Indigo Digital

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 50000 - CAD 55000 - yearly

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More about this job

Responsibilities

Execute and quality-check e-commerce merchandising, promotional content, search, and campaign deliverables for assigned categories on indigo.ca, ensuring they are accurate, on brand, and delivered on schedule. Monitor site performance and customer experience, support testing and reporting, and coordinate with internal teams to identify and address issues and opportunities.

Requirements

A college or university education in business or a related field and at least one year of related work experience are required, along with a passion for retail. Candidates should be proficient with e-commerce platforms and Microsoft Office, organized and detail-oriented, able to manage competing priorities, and comfortable using AI tools; French bilingualism, Kids & Baby experience, and analytics-platform familiarity are assets.

Skills

E-Commerce Merchandising
Site Content Management
Promotional Campaign Execution
Search Tagging
SEO
A/B Testing
Analytics and Reporting
Microsoft Office
Shopify
Salesforce Commerce Cloud
Page Designer
AI Tool Use and Output Review
Quality Assurance
Project Coordination
Attention to Detail
Cross-Functional Communication

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Indigo.ca
Site Merchandising
Promotional Content
Campaign Management
Search Tagging
Hand Merchandising
Product Collections
Site Calendar
SEO Metadata
SEO Copy
Structured Content
A/B Testing
Quality Assurance
GA4
Analytics and Reporting
Traffic
Conversion
Revenue
Net Margin
Customer Experience
Customer Friction
Shopify
Salesforce Commerce Cloud
Page Designer
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Artificial Intelligence
French Translation

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