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Added 12 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Radville, SK
- Full-time
…workflow, inventory processes, ordering, returns, warranties, pricing, and invoicing. You will support parts sales by identifying customer needs, recommending suitable parts and related…
Added 12 mins ago
TH
Restaurant manager
Tim Hortons Québec
Singhampton, ON
- Full-time
Added 26 mins ago
TH
Restaurant manager
Tim Hortons Québec
Singhampton, ON
- Full-time
Added 57 mins ago
H&
Service Manager
Harvey & Company Ltd - Corner Brook
Corner Brook, NL
- Full-time
Harvey and Company is looking for a dynamic Service Manager for our Corner Brook location. If your career goals include making a valuable contribution as a Service Department Manager in an…
Added 1 hour ago
WC
(CAN) Consumables Associate
Walmart Canada
Hamilton, ON
- Full-time
Maintains salesfloor presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up and maintaining product displays, signing and pricing merchandise.
Added 1 hour ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 1 hour ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 2 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Venture Media
Calgary, AB
- From $60,000 CAD / year
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 2 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Venture Media
Vancouver, BC
- From $60,000 CAD / year
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 3 hours ago
GT
Assistant Manager
Golf Town
Laval, QC
- Full-time
As an Assistant Manager, your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture,…
Added 3 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 3 hours ago
RI
Key Account Manager
RMX Industries Pvt. Ltd.
Winnipeg, MB
- Full-time
BluBird is seeking a mid-level Key Account Manager to support and grow selected Canadian retail and
Added 3 hours ago
H
assistant manager - food services
HANAMI
Richmond, BC
- Full-time
Added 5 hours ago
WC
(CAN) Consumables Associate Temp
Walmart Canada
Listowel, ON
- Full-time
Maintains salesfloor presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up and maintaining product displays, signing and pricing merchandise.
Added 5 hours ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Ottawa, ON
- Contract
Maintains salesfloor presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up and maintaining product displays, signing and pricing merchandise.
Added 5 hours ago
LD
Store Systems and Administration
London Drugs Limited
Victoria, BC
- $18.25 to $21.58 CAD / hour
- Other
…store operations, cash room, and the integrity of store-level pricing. Accordingly, you will report directly to the Assistant Store Manager and Store…
Added 5 hours ago
W
(CAN) Food Assistant Manager
Walmart
Salaberry-de-Valleyfield, QC
- Full-time
…effective merchandise presentation, accurate and competitive pricing and store standards within Company policies and guidelines. Implements new store programs according to Company…
Added 6 hours ago
C
Service Manager
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Job Description: Convergint is currently recruiting for a Service Manager to join our growing team in our Toronto, ON location. As the Service Manager, you will be responsible for the…
Added 7 hours ago
DB
Alterations Specialist
David's Bridal
Cambridge, ON
- $21.55 to $23.9 CAD / hour
- Full-time
…the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer…
Added 7 hours ago
L
5789 - Assistant Store Manager FT
Lids
Quebec, QC
- $19 to $21 USD / hour
- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 7 hours ago
TH
Millworks Sales Associate Full - Time - 7050 Spruce Grove
The Home Depot Canada
Spruce Grove, AB
- Full-time
…hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or…
Added 7 hours ago
TS
Union Store Associate
The Salvation Army in Canada
Saskatoon, SK
- Full-time
Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
Added 8 hours ago
RB
Manager, Business Management & Optimization
Royal Bank of Canada
Toronto, ON
- Full-time
Work collaboratively with Fund Accounting, AIS, Pricing, Tax Reporting, and Financial Reporting teams to understand pain points and develop solutions
Added 8 hours ago
DL
Project Manager
DiBRACON Ltd.
Toronto, ON
- Full-time
DiBRACON Ltd. is seeking an experienced and motivated Construction Project Manager to join our growing team. This is a full-time position based in Ontario, with regular travel to project…
Added 9 hours ago
TH
Millworks Sales Associate Full - Time - 7050 Spruce Grove
The Home Depot
Spruce Grove, AB
- Full-time
…hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or…

Indigo Books & Music

e-Commerce Coordinator

620 King Street West, Toronto, ON, M5V 1M6, Canada

$50,000 to $55,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $55,000 CAD / year
Job type: Full-time
Experience: Minimum 1 year of work experience in a related field, with a passion for retail
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

MISSION

The Coordinator, eCommerce supports the day-to-day execution of the on-site experience for assigned categories and campaigns on indigo.ca. Working from priorities set by their group’s Specialist or Manager, they build and maintain site merchandising, content, promotional, and search deliverables, ensuring they are accurate, on time, and on brand.

The Coordinator monitors performance and flags friction and opportunities to their Specialist or Manager. They work closely with their team and cross-functional partners to keep the customer experience consistent and on brand. The Coordinator reports to the Manager, eCommerce.

KEY PERFORMANCE METRICS

Execution and quality
On-time execution of site content, promotion, and merchandising deliverables against the site calendar
Accuracy and quality of site listings, content, and metadata, in English and French
Timely flagging and resolution of site content issues and customer friction points
Business results (monitored and supported through analytics and reporting)
Site Performance: Traffic, Conversion, Revenue, Units Sold
Profitability: Net Margin (and Rate), EPU % of Total Sales, eCommerce Contribution
Customer Engagement: Product Views per Visit, Page Views per Visit, Time on Site

KEY ACCOUNTABILITIES

Functional

Execute site merchandising for assigned categories and campaigns, guided by key metrics, inventory levels, category trends, promotional plans, and retail merchandising priorities.
Build and maintain promotional content on indigo.ca, including banners, landing pages, and campaign placements, ensuring accuracy and alignment with marketing and merchant plans.
Support day-to-day site operations across merchandising pods, including search tagging, hand merchandising, product collection maintenance, and promotion builds.
Deliver against the site calendar accurately and on time; flag risks to upcoming deliverables early and escalate conflicting priorities to the Specialist or Manager.
Contribute to the planning and execution of seasonal and holiday programs, including gifting campaigns, promotional verticals, and strategic initiatives.
Quality-check every launch before go-live, including links, pricing, imagery, copy, and mobile and app views.
Support A/B testing by setting up, quality-checking, and reporting on tests as directed by the Specialist.
Apply SEO metadata, SEO copy, and structured content to site experiences, following direction from the Specialist, Marketing, and Digital Product.
Support the French customer experience by ensuring content is translated, accurate, and reflective of campaign priorities.
Review AI-generated content (e.g., product copy, French translations, search results) for accuracy and brand voice before it goes live.
Monitor site content for quality and accuracy; flag and resolve issues in a timely manner, escalating those beyond scope with relevant context.
Monitor eCommerce KPIs and provide analytics and reporting support for assigned areas (internal search, campaigns, promotions, etc.), flagging variances in site performance or customer experience to the Specialist or Manager.
Identify and flag opportunities to reduce customer friction and improve the digital shopping experience.
Follow and contribute to team processes and documentation, suggesting improvements where they see them.
Use approved AI tools to speed up routine tasks, and flag AI errors on the site to the right owner.
Stay current on eCommerce trends, competitive site experiences, and emerging best practices, including AI; share relevant insights with the team.

People

Collaborate with internal partners including Merchants, Creative, Editorial, Translation, Digital Production, and Digital Product teams to execute site priorities effectively.
Communicate clearly and consistently, with timely status updates, handoffs, and briefs.
Share knowledge openly and seek out learning opportunities from more experienced team members.
Help cross-functional partners understand the downstream impact of their contributions on the site experience.
Engage openly in team feedback and contribute a solutions-oriented point of view.

Cultural

Model Indigo’s Guiding Principles and convey a positive, forward-thinking image in everything they do.
Celebrate diversity of thought and keep an open mindset.
Take an active role in fostering a culture of continual learning, taking risks without fear of making mistakes.
Embrace and champion change within the team and the organization.

SCOPE

Reports to: Manager, eCommerce
Manager once Removed (MOR): Vice President, Customer Experience & eCommerce

KEY RELATIONSHIPS

Internal:

Merchant Teams (General Merchandise)
Creative Studio
Digital Production
Editorial
Translation
Digital Product Management
Marketing

External:

Vendors/Suppliers/Publishers

Qualifications

Education & Experience

College or university education in business or a related field
Minimum 1 year of work experience in a related field, with a passion for retail

Competencies / Skills / Attributes

Knowledge and proficiency with eCommerce platforms and systems (Shopify, Salesforce Commerce Cloud, Page Designer)
Tech savvy with the ability to learn and adapt to new tools quickly
Comfortable using AI tools in day-to-day work, with the care to check their output for accuracy
Advanced knowledge and proficiency with Microsoft Office (Excel, PowerPoint, Word)
Customer focused with the ability to manage multiple priorities while delivering results
Strong organization skills with a high attention to detail
Clear written and verbal communication skills
Works proficiently under condensed timelines
Self-sufficient with a strong sense of initiative
Bilingualism in English/French would be an asset
Experience in the Kids & Baby category is preferred.
Familiarity with GA4 or other analytics platforms is preferred.

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Indigo Digital

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 50000 - CAD 55000 - yearly

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More about this job

Responsibilities

Execute and quality-check e-commerce merchandising, promotional content, search, and campaign deliverables for assigned categories on indigo.ca, ensuring they are accurate, on brand, and delivered on schedule. Monitor site performance and customer experience, support testing and reporting, and coordinate with internal teams to identify and address issues and opportunities.

Requirements

A college or university education in business or a related field and at least one year of related work experience are required, along with a passion for retail. Candidates should be proficient with e-commerce platforms and Microsoft Office, organized and detail-oriented, able to manage competing priorities, and comfortable using AI tools; French bilingualism, Kids & Baby experience, and analytics-platform familiarity are assets.

Skills

E-Commerce Merchandising
Site Content Management
Promotional Campaign Execution
Search Tagging
SEO
A/B Testing
Analytics and Reporting
Microsoft Office
Shopify
Salesforce Commerce Cloud
Page Designer
AI Tool Use and Output Review
Quality Assurance
Project Coordination
Attention to Detail
Cross-Functional Communication

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Indigo.ca
Site Merchandising
Promotional Content
Campaign Management
Search Tagging
Hand Merchandising
Product Collections
Site Calendar
SEO Metadata
SEO Copy
Structured Content
A/B Testing
Quality Assurance
GA4
Analytics and Reporting
Traffic
Conversion
Revenue
Net Margin
Customer Experience
Customer Friction
Shopify
Salesforce Commerce Cloud
Page Designer
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Artificial Intelligence
French Translation

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