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Added 3 mins ago
SC
Kitchen General Helper-Starbucks Team member (34444001)
Sodexo Canada Ltd
Vaughan, ON
- Part-time
…environment for our team members, customers, clients, contractors, business partners, guests and members of the public with whom we regularly interact. We require that all new hires in…
Added 19 mins ago
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Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 19 mins ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
Added 19 mins ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
AB · Edmonton, AB
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 19 mins ago
S
Meat & Seafood - Cutter Meat
Sobeys
Winnipeg, MB
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 19 mins ago
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Deli - Supervisor Deli TF Colwood with the possibility of becoming full time
Sobeys
Victoria, BC
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 19 mins ago
S
Colwood Meat - Clerk Meat Part Time
Sobeys
Victoria, BC
- Part-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 19 mins ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Field of study: Accounting, Finance, Business Administration, or a related field.
Added 19 mins ago
GC
Senior Manager Media and Business Development
geekspeak Commerce
Whitby, ON
- Full-time
We're looking for an experienced media professional who can win new business and provide practical guidance to our current media team, working closely with executive leadership.
Added 19 mins ago
OC
Marketing And Business Development Coordinator
Options Consulting Solutions
Toronto, ON
- $68,000 to $73,000 CAD / year
- Full-time
Drive continuous improvement: Suggest ideas to improve how business development activities are coordinated, tracked and reported.
Added 19 mins ago
SB
Sales Associate-Print&Services
Staples Business
Thornhill, ON
- Part-time
Added 19 mins ago
Outside Sales Engineer – Heat Trace, Western Canada
Spirax-Sarco Ltd.
Canada
Excels in a competitive environment and is motivated and energized by the challenges of increasing the wallet share for existing accounts and bringing in new business.
Added 34 mins ago
K
Store Manager - Lime Ridge Mall (New Store Opening!)
Knix
Hamilton, ON
- Full-time
…of your location. You don't just manage a store; you own the business, driving high-stakes results through a relentless focus on KPIs and a culture of radical…
Added 34 mins ago
SC
Wireless Sales Consultant - Full Time
Staples Canada
Okotoks, AB
- Full-time
…self-development and interact with the larger store team and other business units to share your expertise. Primarily a sales position, you help our consumers and business customers achieve…
Added 49 mins ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
Familiarity with UVic programs, policies, procedures, and business systems.
Added 49 mins ago
A
Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
…cross-functional teams that discover meaningful customer and business problems, test solutions early, and deliver value incrementally. Working in a leadership triad with a Product Designer…
Added 49 mins ago
R&
Senior Business Analyst – Capital Markets
Robertson & Company Ltd.
Toronto, ON
- Contract
…diverse and dynamic group of individuals who support critical business initiatives across Capital Markets, Wealth Management, and Enterprise Operations. This team plays a key role in…
Added 1 hour ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
University degree in a health-related discipline, Health Administration, Business Administration, or related field.
Added 1 hour ago
W
Global Category Manager, IT & Finance
WIDIA
Belleville, ON
- Full-time
…optimization across global operations. Delivers measurable business value through savings, service improvements, supplier innovation, compliance, working capital improvements, and business…
Added 1 hour ago
K
Store Manager - Lime Ridge Mall (New Store Opening!)
Knix
Hamilton, ON
- Full-time
…of your location. You don't just manage a store; you own the business, driving high-stakes results through a relentless focus on KPIs and a culture of radical…
Added 1 hour ago
AS
Software Developer
AgileGrid Solutions
Canada
- Full-time
BMO Financial Group is driven by its purpose: Boldly Grow the Good in business and life. We work to create lasting, positive change for customers, communities, and employees. Through…
Added 1 hour ago
BT
Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
We are seeking a Full-Stack Developer with a strong passion for user experience, modern interface design, and application development. The successful candidate will be responsible for…
Added 1 hour ago
AS
Senior Data Engineer
AgileGrid Solutions
Canada
- Full-time
BMO Financial Group is driven by a shared purpose: Boldly Grow the Good in business and life. We work to create lasting, positive change for our customers, communities, and people. By…
Added 1 hour ago
AS
Lead Application Developer
AgileGrid Solutions
Canada
- Full-time
BMO Financial Group is driven by its purpose: Boldly Grow the Good in business and life. We work to create lasting, positive change for our customers, communities, and employees. Through…
Added 1 hour ago
VC
Quality Improvement Leader, Medical Quality Leadership & Practice
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
Master’s Degree in Health Administration, Health Planning, Business Administration or Behavioural Sciences, supplemented by postgraduate course work in health care planning or health policy…

Indigo Books & Music

General Manager (Contract)

5250 22 Street, Red Deer, AB, T4R 2T4, Canada

$61,500 to $81,500 CAD / year · Full-time

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Job details

Pay: $61,500 to $81,500 CAD / year
Job type: Full-time
Experience: 6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
Posting language: English
Posted: Nov 1, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The General Manager translates Indigo’s strategic priorities into entrepreneurial, locally relevant execution that strengthens community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

Using strong systems thinking, this role ensures store processes and routines are both efficient and effective across customer experience, visual merchandising, product flow, scheduling, loss prevention, and talent development.

The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Key Process Scorecard results
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads the translation of Indigo’s strategic priorities into focused, store-level execution, leveraging the My Performance Scorecard process to align objectives, drive disciplined action, and deliver measurable results.
Anticipates and mitigates risks to execution, identifying systemic barriers and influencing cross-functional partners to enable consistent delivery of the intended customer and operational experience.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active, in-the-moment coaching to reinforce behaviours, elevate execution, and drive customer engagement and results.
Champions meaningful connection to the local community through book localization, curated events and experiences, and an authentic social media presence that builds engagement, relevance, and brand affinity.
Ensures consistent delivery of Indigo’s brand standards through disciplined visual merchandising execution, leveraging the VMA process to reinforce presentation, drive consistency, and enhance the customer experience.
Drives effective and efficient store operations through regular review of Key Process Scorecard performance, using insights to coach the team, reinforce accountability, and continuously improve execution and results.
Owns the scheduling process, ensuring effective deployment of labour to deliver a consistent customer experience while optimizing productivity and operational efficiency.
Delivers profitability through disciplined resource management and leadership of targeted shortage and shrink action plans, mitigating inventory risk while protecting sales and operational performance.
Applies strong business acumen to identify opportunities, assess performance, and take action to improve store results.
Ensures clarity of roles, responsibilities, and accountability across the store team, reinforcing expectations aligned to the store structure and RASI model.
Recruits, develops, and retains a high-performing store leadership and CER team through structured onboarding, coaching, and ongoing development.
Leads talent review, calibration, and succession planning within the store, identifying high-potential employees and creating targeted development opportunities.
Identifies and addresses performance, conduct, and engagement risks, taking appropriate action to maintain a strong, values-aligned team.
Drives employee engagement through strong employee relations, meaningful action planning, and the creation of a collaborative, inclusive team environment.
Ensures the health and safety of employees and customers, maintaining full compliance with all provincial policies, procedures, and standards.
Models and embeds Indigo’s guiding principles and values, fostering a positive, accountable, and high-performance team culture.

Reports to: Regional Director/District Manager

Manager once Removed (MOR): Senior Vice President, Retail

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Regional Human Resources Manager
Regional Loss Prevention Manager
Regional Visual Merchandising Manager
Retail Operations team
Facilities/IT support

External:

Customers
Consignment authors/agents and event vendors
Landlord/facilities contacts and service providers, as required

Qualifications

WHO YOU ARE:

6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
College degree preferred or equivalent combination of education and relevant experience
Demonstrated ability to lead a customer-first culture, delivering exceptional employee and customer experiences that drive engagement, loyalty, and business performance
Adaptable and resilient leader who can lead calmly through change, model a growth mindset, and foster a collaborative, inclusive, and accountable team culture
Strong business acumen with ability to translate enterprise priorities and sales results into focused store-level plans, routines, and measurable actions that drive customer, employee, and business outcomes
Data-driven and technology-enabled, with the ability to interpret reports, simplify insights into clear priorities, embed available tools into store routines, and use data to influence action and improve outcomes
Strong systems-thinking capability, with the ability to connect customer experience, product flow, visual merchandising, scheduling, loss prevention, and talent routines to deliver consistent store performance
Effective communication and problem-solving skills, with the ability to navigate complex situations, including escalated customer and employee matters
Demonstrated operational discipline, with the ability to execute consistently, manage competing priorities, and deliver results in a fast-paced environment
Sound judgment and employee relations maturity, with the ability to address performance, conduct, and engagement issues in a fair, respectful, values-aligned, and solutions-oriented manner
Full alignment with Indigo’s values as reflected in the Guiding Principles
A passion for Indigo’s mission and delivering a meaningful customer and team experience
Ability to work a flexible schedule, including evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Contract

Full-Time/Part-Time: Full-Time

Compensation: CAD 61500 - CAD 81500 - yearly

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More about this job

Responsibilities

The General Manager translates strategic priorities into local store execution to drive sales, engagement, and profitability. They are responsible for leading store operations, managing talent, and ensuring a high-performance, customer-centric environment.

Requirements

Candidates must have 6+ years of progressive leadership experience in specialty retail or multi-unit environments. A college degree is preferred, along with strong business acumen and the ability to lead teams in a fast-paced setting.

Skills

Retail management
Sales generation
Team leadership
Visual merchandising
Inventory management
Loss prevention
Customer service
Business acumen
Data analysis
Talent development
Operational efficiency
Strategic planning
Scheduling
Performance management
Communication
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Retail
General Manager
Sales Generation
Visual Merchandising
Loss Prevention
Inventory Management
Talent Development
Customer Experience
Business Acumen
Data Driven
Systems Thinking
Performance Scorecard
Scheduling
Operational Efficiency
Succession Planning
Employee Relations
Health and Safety
Strategic Priorities
Brand Standards
Community Engagement

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