Jobs in Canada

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Added 3 hours ago
TT
Program Director – MUST HAVE Advertising & Digital Delivery (CONTRACT)
Toronto Test Consultants
Toronto, ON
- Contract
MUST HAVE: Prior professional experience within the advertising industry is mandatory for this position
Added 5 hours ago
F
Project Manager - Mining & Metals
Fluor
Vancouver, BC
- Full-time
…solutions is second to none. As we look to the future, we need creative, ambitious, and innovative professionals who can help us fulfill our purpose to Build a Better…
Added 6 hours ago
OP
Associate, Marketing & Communications
Oxford Properties Group
Toronto, ON
- Full-time
Our flexible hybrid work guideline requires teams to come to the office a minimum of 4 days per week
Added 7 hours ago
CD
Project Manager
Centre de services scolaire Marguerite-Bourgeoys - CSSMB
Montreal, QC
- Full-time
…functions related to buildings, land, and facilities. You act as a resource person in architecture, ensuring the quality of arrangements, compliance with standards, and the creation of…
Added 8 hours ago
TI
Business Development Manager - Safety
Techtronic Industries Canada Inc. - TTI Canada
BC · British Columbia, Canada
- Full-time
Must possess effective business communication skills, broad business perspective and market savvy
Added 8 hours ago
LS
Food Services Manager
Lev Senior Living
Toronto, ON · Scarborough, ON
- Full-time
All managers rotate weekend coverage as Manager on Duty.
Added 8 hours ago
A
Area Construction Manager - NPI (Minerals & Metals)
Ausenco
Burnaby, BC
- Full-time
We are seeking an experienced Area Construction Manager - NPI with extensive experience in the mining and metals industry to lead construction execution for a major capital project.
Added 8 hours ago
TI
Business Development Manager - Safety
Techtronic Industries Canada Inc. - TTI Canada
Vancouver, BC
- Full-time
Must possess effective business communication skills, broad business perspective and market savvy
Added 8 hours ago
SC
Production Supervisor
Staples Canada
Mississauga, ON
- Full-time
Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager.
Added 9 hours ago
CC
Manager, Marketing and Creative Services
Centennial College
Toronto, ON · Scarborough, ON
- $88,985 to $116,682 CAD / year
- Full-time
Reporting to the Director, Marketing and Creative Services, the manager will lead the planning, development and delivery of the College’s marketing and promotional activities. The incumbent…
Added 9 hours ago
Ecommerce Operations Manager (18-month temporary position)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Working within the extended Marketing team and reporting to the Manager, Ecommerce, the Ecommerce Operations Manager leads the operational planning, governance and delivery of Air Canada…
Added 9 hours ago
Climate Change and Sustainability Internship - 2027
Mott MacDonald
Toronto, ON
Creative thinking skills, with a methodical and pragmatic approach to problem solving
Added 10 hours ago
OT
Manager, Finance Data Analytics & Insights
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Manager, Finance Data Analytics & Insights will work with Finance teams on key data & analytical tool initiatives. In conjunction with the Managing Director and/or Senior Manager,…
Added 10 hours ago
Ecommerce Operations Manager
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Working within the extended Marketing team and reporting to the Manager, Ecommerce, the Ecommerce Operations Manager leads the operational planning, governance and delivery of Air Canada…
Added 12 hours ago
LH
Job Title Peer Support Worker
Lookout Housing + Health Society
Surrey, BC
- Part-time
The Peer Support Worker – Intensive Case Management Team, reports to the Health Programs Manager, or designate. The position works in accordance with the mission and philosophy of Lookout…
Added 13 hours ago
Senior Project Manager (Contract)
Blue Ant Media Inc.
Toronto, ON
…thing, respect one another, and succeed together. We attract creative talents who are optimistic about the evolving future of content and who take pride in recognizing opportunities where…
Added 13 hours ago
TC
Interior Design Project Manager
The Crowd
Toronto, ON
- $105,000 to $125,000 CAD / year
- Full-time
…financial management of interior design projects, rather than the creative design process itself. The Interior Design Project Manager will oversee projects from initial planning through…
Added 14 hours ago
O
Associate, Marketing & Communications
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Our flexible hybrid work guideline requires teams to come to the office a minimum of 4 days per week
Added 14 hours ago
FC
Project Manager - Mining & Metals
Fluor Corporation
Vancouver, BC
- Full-time
…solutions is second to none. As we look to the future, we need creative, ambitious, and innovative professionals who can help us fulfill our purpose to Build a Better…
Added 14 hours ago
Rail Engineering Internship - 2027
Mott MacDonald
Toronto, ON
Creative thinking skills, with a methodical and pragmatic approach to problem solving
Added 14 hours ago
CD
General Pipeline : Costume Props Specialist
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Reporting to the Specialty Manager, the Props Specialist will be responsible for:
Added 17 hours ago
T
Event Planning Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
…You do the planning, sourcing and negotiating, and the Events Manager signs off. By the time an event is ready to execute, your work is done and the team never has to…
Added 18 hours ago
LH
Peer Support Worker
Lookout Housing and Health
Surrey, BC
- Part-time
The Peer Support Worker – Intensive Case Management Team, reports to the Health Programs Manager, or designate. The position works in accordance with the mission and philosophy of Lookout…
Added 19 hours ago
Associate Project Manager
Instem
Canada
The Associate Project Manager is a highly valued role where collaboration and a superior team player mindset are important. As an Associate Project Manager (APM) your mission is to be the…
Added 23 hours ago
Peer Support Worker
Lookout Housing and Health Society
Surrey, BC
The Peer Support Worker – Intensive Case Management Team, reports to the Health Programs Manager, or designate. The position works in accordance with the mission and philosophy of Lookout…

Indigo Books & Music

General Manager (Contract)

5250 22 Street, Red Deer, AB, T4R 2T4, Canada

$61,500 to $81,500 CAD / year · Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: $61,500 to $81,500 CAD / year
Job type: Full-time
Experience: 6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
Posting language: English
Posted: Nov 1, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The General Manager translates Indigo’s strategic priorities into entrepreneurial, locally relevant execution that strengthens community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

Using strong systems thinking, this role ensures store processes and routines are both efficient and effective across customer experience, visual merchandising, product flow, scheduling, loss prevention, and talent development.

The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Key Process Scorecard results
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads the translation of Indigo’s strategic priorities into focused, store-level execution, leveraging the My Performance Scorecard process to align objectives, drive disciplined action, and deliver measurable results.
Anticipates and mitigates risks to execution, identifying systemic barriers and influencing cross-functional partners to enable consistent delivery of the intended customer and operational experience.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active, in-the-moment coaching to reinforce behaviours, elevate execution, and drive customer engagement and results.
Champions meaningful connection to the local community through book localization, curated events and experiences, and an authentic social media presence that builds engagement, relevance, and brand affinity.
Ensures consistent delivery of Indigo’s brand standards through disciplined visual merchandising execution, leveraging the VMA process to reinforce presentation, drive consistency, and enhance the customer experience.
Drives effective and efficient store operations through regular review of Key Process Scorecard performance, using insights to coach the team, reinforce accountability, and continuously improve execution and results.
Owns the scheduling process, ensuring effective deployment of labour to deliver a consistent customer experience while optimizing productivity and operational efficiency.
Delivers profitability through disciplined resource management and leadership of targeted shortage and shrink action plans, mitigating inventory risk while protecting sales and operational performance.
Applies strong business acumen to identify opportunities, assess performance, and take action to improve store results.
Ensures clarity of roles, responsibilities, and accountability across the store team, reinforcing expectations aligned to the store structure and RASI model.
Recruits, develops, and retains a high-performing store leadership and CER team through structured onboarding, coaching, and ongoing development.
Leads talent review, calibration, and succession planning within the store, identifying high-potential employees and creating targeted development opportunities.
Identifies and addresses performance, conduct, and engagement risks, taking appropriate action to maintain a strong, values-aligned team.
Drives employee engagement through strong employee relations, meaningful action planning, and the creation of a collaborative, inclusive team environment.
Ensures the health and safety of employees and customers, maintaining full compliance with all provincial policies, procedures, and standards.
Models and embeds Indigo’s guiding principles and values, fostering a positive, accountable, and high-performance team culture.

Reports to: Regional Director/District Manager

Manager once Removed (MOR): Senior Vice President, Retail

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Regional Human Resources Manager
Regional Loss Prevention Manager
Regional Visual Merchandising Manager
Retail Operations team
Facilities/IT support

External:

Customers
Consignment authors/agents and event vendors
Landlord/facilities contacts and service providers, as required

Qualifications

WHO YOU ARE:

6+ years of progressive leadership experience in a specialty retail and/or multi-unit environment, including experience leading leaders and managing high-performing teams
College degree preferred or equivalent combination of education and relevant experience
Demonstrated ability to lead a customer-first culture, delivering exceptional employee and customer experiences that drive engagement, loyalty, and business performance
Adaptable and resilient leader who can lead calmly through change, model a growth mindset, and foster a collaborative, inclusive, and accountable team culture
Strong business acumen with ability to translate enterprise priorities and sales results into focused store-level plans, routines, and measurable actions that drive customer, employee, and business outcomes
Data-driven and technology-enabled, with the ability to interpret reports, simplify insights into clear priorities, embed available tools into store routines, and use data to influence action and improve outcomes
Strong systems-thinking capability, with the ability to connect customer experience, product flow, visual merchandising, scheduling, loss prevention, and talent routines to deliver consistent store performance
Effective communication and problem-solving skills, with the ability to navigate complex situations, including escalated customer and employee matters
Demonstrated operational discipline, with the ability to execute consistently, manage competing priorities, and deliver results in a fast-paced environment
Sound judgment and employee relations maturity, with the ability to address performance, conduct, and engagement issues in a fair, respectful, values-aligned, and solutions-oriented manner
Full alignment with Indigo’s values as reflected in the Guiding Principles
A passion for Indigo’s mission and delivering a meaningful customer and team experience
Ability to work a flexible schedule, including evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Contract

Full-Time/Part-Time: Full-Time

Compensation: CAD 61500 - CAD 81500 - yearly

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The General Manager translates strategic priorities into local store execution to drive sales, engagement, and profitability. They are responsible for leading store operations, managing talent, and ensuring a high-performance, customer-centric environment.

Requirements

Candidates must have 6+ years of progressive leadership experience in specialty retail or multi-unit environments. A college degree is preferred, along with strong business acumen and the ability to lead teams in a fast-paced setting.

Skills

Retail management
Sales generation
Team leadership
Visual merchandising
Inventory management
Loss prevention
Customer service
Business acumen
Data analysis
Talent development
Operational efficiency
Strategic planning
Scheduling
Performance management
Communication
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Retail
General Manager
Sales Generation
Visual Merchandising
Loss Prevention
Inventory Management
Talent Development
Customer Experience
Business Acumen
Data Driven
Systems Thinking
Performance Scorecard
Scheduling
Operational Efficiency
Succession Planning
Employee Relations
Health and Safety
Strategic Priorities
Brand Standards
Community Engagement

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Work requirements

Jobs in Canada