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Added 8 mins ago
Development Manager - EA SPORTS™ UFC
Electronic Arts
Vancouver, BC
Reporting to a Development Director, a Development Manager (DM) ensures the game feature delivery is on time and within budget. This DM will support and oversee the project schedule and…
Added 8 mins ago
Seasonal Sales Consultant - Part Time - Rideau Centre, ON
Swarovski
Ottawa, ON
Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 8 mins ago
Seasonal Retail Sales Consultant - Part Time - Pickering Town Centre, ON
Swarovski
Pickering, ON
Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 8 mins ago
Development Manager - EA Sports Technology Group
Electronic Arts
Vancouver, BC
Are you passionate about new technologies and pushing the boundaries of game development? EA SPORTS Technical Art is looking for a Development Manager to partner with our Technical Artists…
Added 8 mins ago
Development Manager - EA Sports Tech
Electronic Arts
Vancouver, BC
Are you passionate about new technologies and pushing the boundaries of game development? EA SPORTS Technical Art is looking for a Development Manager to partner with our Technical Artists…
Added 8 mins ago
Director, Compliance (Supervision and Monitoring)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
Lead the development and ongoing enhancement of the Tier 2 CIRO trade supervision program for both mutual fund and investment dealer businesses, ensuring alignment with regulatory…
Added 8 mins ago
Senior Lead Game Product Manager - EA Sports FC
Electronic Arts
Vancouver, BC
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Added 8 mins ago
Mammography Technologist
Winnipeg Regional Health Authority
Winnipeg, MB
…is committed to its employees' well-being and professional…
Added 8 mins ago
Integrated Brand Experience Manager
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Longueuil, QC · St-Hubert Campus
Full-time
The Integrated Brand Experience Manager is responsible for bringing Natrel brand strategies to life through the execution of integrated consumer marketing initiatives across owned, earned…
Added 21 mins ago
Java/GoLang Developer
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$70 to $90 CAD / hour
Contract
…successful candidate will bring strong hands-on Go (Golang) development experience and the ability to lead and mentor a development team within an enterprise financial services…
Added 21 mins ago
Sales Coach/Sales Enablement Manager
TP
Toronto, ON
Full-time
TPTP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business…
Added 21 mins ago
Product Manager - Digital
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
Contract
TekStaff's Client has a current vacancy for a Product Manager - Digital
Added 21 mins ago
Chargé De Projet
Actalent
Longueuil, QC
$46 to $56 CAD / hour
Contract
Project Manager Digital Transformation and Governance
Added 21 mins ago
Advisor eCommerce Growth, Marketplaces Ontario
Metro Inc.
Toronto, ON · Etobicoke, ON
Full-time
Reporting to the Senior Manager, eCommerce Growth Ontario, the Advisor, eCommerce Growth Ontario is responsible for supporting the growth, performance and ongoing development of third-party…
Added 22 mins ago
Senior Governance & Control Analyst-1
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Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 22 mins ago
Senior Project Manager - (HR Digital Transformation)
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Added 22 mins ago
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Toronto, ON · Etobicoke, ON
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Reporting to the Senior Manager, eCommerce Growth Ontario, the Advisor, eCommerce Growth Ontario – Food Basics is responsible for supporting the growth, performance and ongoing development…
Added 24 mins ago
Associate Product Designer
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Full-time
Under the responsibility of the Manager, Product Design, the Associate Product Designer will be responsible for the development of Construction Toys, from ideation to production follow-up,…
Added 24 mins ago
Sales Development (SDR) Manager
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Markham, ON
$90,000 to $130,000 CAD / year
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Added 24 mins ago
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Added 35 mins ago
Associate Product Designer
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Added 37 mins ago
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As a Manufacturing Program Manager – Sustaining (internally called the Program Manager-Sustaining) at NDI, you’ll lead cross-functional operational lifecycle management for products and…
Added 37 mins ago
DIRECTOR OF INFORMATION TECHNOLOGY
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Quebec, QC
Full-time
…the Group aims to accelerate its national and international…
Added 37 mins ago
Manager, Mental Health Services and Psychiatry
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Full-time
Role: Manager, Mental Health Services and Psychiatry
Added 37 mins ago
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About Kalamoir: A Calgary-based Developer & General Contractor that specializes in a variety of different development projects including infill townhomes, large-scale greenfield townhome…

Indigo Books & Music

General Manager - Small Format

Grande Prairie, AB, Canada
11801 - 100th Street, Unit #104, Grand Prairie, AB, T8V 3Y2, Canada

Pay: $42,500 to $68,500 CAD / year
Job type: Full-time
Experience: 3+ years of management experience in a retail environment; experience leading leaders
Posting language: English
Posted: Aug 5, 2026

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Applications open in a new tab.

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

You cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a General Manager with Coles, IndigoSpirit or Smithbooks is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture focused on delivering sales and profit goals. Your store models operational and visual excellence. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.

KEY PERFORMANCE MEASUREMENTS

Employee Engagement
Net Promoter score
Sales to Plan
Store Profit

KEY ACCOUNTABILITIES

Talent

Supports and empowers team to make decisions, creating a highly engaged and high performing team.
Develops a high-performing leadership team that is accountable for creating a best-in-class employee experience
Develops internal talent; building a bench for future store needs.
Unlocks full potential of employees by providing consistent feedback
Owns self-development and provides continuous feedback to Regional Director

Cultural Ambassador

Role models Indigo’s High Performance Characteristics
Represents Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy
Promotes a Story Telling culture fulfilling our goal to enrich the lives of our customers.
Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
Inspires a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives
Encourages entrepreneurship that is consistent with brand standards
Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Is an agent of change within their store
Responds to customer feedback in a timely manner ensuring that the customer remains a top priority

Qualifications

Gains alignment with Regional Director on store specific goals and objectives for fiscal year
Ensures teams drive best-in-class employee engagement and net promoter scores
Consistently meets and exceeds sales plans
Effectively manages budgets and cost centres, driving positive Store Profitability

Holds team accountable for operational excellence
Inspires a visual experience that consistently aligns with the Indigo brand standards
Ensures leadership and store staff schedules are fully optimized to drive sales and productivity
Actively engages in community-based marketing and events to grow sales and strengthen community ties

Experience Required

College degree preferred or equivalent job experience
3+ years of management experience in a retail environment; experience leading leaders
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Québec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 42500 - CAD 68500 - yearly

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More about this job

Responsibilities

The General Manager is responsible for cultivating a high-performing culture that delivers on sales and profit goals while ensuring operational and visual excellence. They lead, coach, and empower the store team to provide best-in-class customer experiences and represent the brand mission.

Requirements

Candidates should have at least 3 years of retail management experience, including experience leading other leaders. The role requires the ability to work a flexible schedule, including weekends and holidays, and the physical capability to lift up to 40 pounds.

Skills

Retail Management
Team Leadership
Customer Experience
Sales Management
Operational Excellence
Visual Merchandising
Budget Management
Staff Scheduling
Coaching
Community Marketing
Data Driven Decision Making
Employee Engagement
Performance Management
Change Management
Bilingualism

Visa sponsorship

Not detected in the job text

Keywords

Retail
General Manager
Leadership
Sales Goals
Profitability
Customer Service
Operational Excellence
Visual Merchandising
Talent Development
Employee Engagement
Net Promoter Score
Budgeting
Community Marketing
Brand Ambassador
Coaching
Performance Management
Scheduling
Inventory Management
Change Management
Bilingualism

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