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Added 11 mins ago
UO
Accounting Specialist, Accounting Operations
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Accounting Operations, this position provides financial operations accounting advice, support to end-users with their requests predominately related to salary…
Added 11 mins ago
W
(CAN) Directs Store Delivery Associate
Walmart
Toronto, ON
- Part-time
…flowing and available, you play an important role in driving customer satisfaction and loyalty. This position is ideal for individuals seeking an engaging role in customer service or…
Added 11 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Toronto, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 56 mins ago
PF
Traveling Merchandiser
Performance Food Group
Kamloops, BC
- Full-time
As a Merchandiser, you will report to the Sales Account Manager. You will be working in our customer retail locations in the interior area of BC and be responsible for the maintenance and…
Added 56 mins ago
PF
Inside Sales Representative
Performance Food Group
Milton, ON
- Full-time
Responsible for customer/account issue resolution and providing exceptional service
Added 2 hours ago
AU
Outside Sales Consultant
Alsco Uniforms
Toronto, ON
- Full-time
Vehicles on public roads, inside general offices, customer locations, areas of a typical industrial laundry facility, Service Center or depot.
Added 3 hours ago
NB
Banking Advisor
National Bank of Canada
Sainte-Agathe-des-Monts, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 3 hours ago
NB
Manager, Financing Solutions - Real Estate Group
National Bank of Canada
Calgary, AB
- Full-time
A career as a Manager, Financing Solutions in the Real Estate group within the Commercial and Private Banking 1859 team means acting as a trusted expert in credit analysis and real estate…
Added 3 hours ago
NB
Business Account Manager
National Bank of Canada
Brossard, QC
- Full-time
A career as Account Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied and complex…
Added 4 hours ago
PR
Project Manager
PuroClean Restoration Markham - Scarborough
Toronto, ON · Etobicoke, ON
- Full-time
Role Description The Project Manager is a full-time, on-site role based in Etobicoke, ON, responsible for overseeing restoration projects from initial assessment through completion. Daily…
Added 4 hours ago
TH
Associé(e) mise en marché (temps plein) temporaire 90 jours
The Home Depot Canada
Montreal, QC
- Full-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 4 hours ago
TC
Assistant Store Manager in Training Winners Totem Mall
TJX Companies
Fort St. John, BC
- Full-time
…including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus on minimizing shrink and…
Added 4 hours ago
LG
Senior Project Manager (Engineering)
Liftsafe Group of Companies
Cambridge, ON
- Full-time
The Senior Project Manager is responsible for the successful delivery of complex crane, lifting equipment, structural steel, and custom fabrication projects from contract award through…
Added 4 hours ago
CS
Sports Management Intern
Canlan Sports
Toronto, ON · North York, ON
- Internship
…maintaining our existing contract while working with the Sales and Customer Care Manager to manage our current customers while also strategizing to find new customers and areas of revenue.…
Added 4 hours ago
Sales Associate
Laura Canada
Dartmouth, NS
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…
Added 4 hours ago
Assistant Store Manager
JD Sports / Livestock / Size?
London, ON
…the heart of the JD experience, from delivering exceptional customer service to creating premium store environments that bring the world’s most authentic brands to…
Added 5 hours ago
W
(CAN) Consumables Associate PT
Walmart
Vancouver, BC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 5 hours ago
BH
Resident Services Assistant (Casual)
Baptist Housing
Victoria, BC
- Part-time
…administrative support to the business office and delivering exceptional service to residents, families, and visitors. Reporting to the Resident Services Manager, you will handle general…
Added 5 hours ago
TH
Associé(e), plomberie/électricité (temps plein)
The Home Depot
Canada
- Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 5 hours ago
TH
Lot Associate Part-Time - 7258 Lloydminster
The Home Depot
Lloydminster, SK
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 5 hours ago
U
Sales Account Manager
Uline
Burnaby, BC · Richmond, BC · Surrey, BC · Vancouver, BC
- Full-time
Uline, a name millions of businesses across North America know and trust, is looking for an experienced Sales Account Manager to build our growing Vancouver, British Columbia market.
Added 5 hours ago
U
Territory Sales Manager
Uline
Burnaby, BC · Richmond, BC · Surrey, BC · Vancouver, BC
- Full-time
Uline, a name millions of businesses across North America know and trust, is looking for an experienced Territory Sales Manager to build our growing Vancouver, British Columbia market.
Added 5 hours ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
Added 6 hours ago
SD
Merchandiser, Hourly Full Time Day
Shoppers Drug Mart
Saskatoon, SK
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 hours ago
LC
Apparel Department Manager Part Time Day
Loblaw Companies Limited
Embrun, ON
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…

Indigo Books & Music

General Manager - Small Format

Grande Prairie, AB, Canada
11801 - 100th Street, Unit #104, Grand Prairie, AB, T8V 3Y2, Canada

$42,500 to $68,500 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $42,500 to $68,500 CAD / year
Job type: Full-time
Experience: 3+ years of management experience in a retail environment; experience leading leaders
Posting language: English
Posted: Aug 5, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

You cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a General Manager with Coles, IndigoSpirit or Smithbooks is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture focused on delivering sales and profit goals. Your store models operational and visual excellence. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.

KEY PERFORMANCE MEASUREMENTS

Employee Engagement
Net Promoter score
Sales to Plan
Store Profit

KEY ACCOUNTABILITIES

Talent

Supports and empowers team to make decisions, creating a highly engaged and high performing team.
Develops a high-performing leadership team that is accountable for creating a best-in-class employee experience
Develops internal talent; building a bench for future store needs.
Unlocks full potential of employees by providing consistent feedback
Owns self-development and provides continuous feedback to Regional Director

Cultural Ambassador

Role models Indigo’s High Performance Characteristics
Represents Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy
Promotes a Story Telling culture fulfilling our goal to enrich the lives of our customers.
Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
Inspires a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives
Encourages entrepreneurship that is consistent with brand standards
Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Is an agent of change within their store
Responds to customer feedback in a timely manner ensuring that the customer remains a top priority

Qualifications

Gains alignment with Regional Director on store specific goals and objectives for fiscal year
Ensures teams drive best-in-class employee engagement and net promoter scores
Consistently meets and exceeds sales plans
Effectively manages budgets and cost centres, driving positive Store Profitability

Holds team accountable for operational excellence
Inspires a visual experience that consistently aligns with the Indigo brand standards
Ensures leadership and store staff schedules are fully optimized to drive sales and productivity
Actively engages in community-based marketing and events to grow sales and strengthen community ties

Experience Required

College degree preferred or equivalent job experience
3+ years of management experience in a retail environment; experience leading leaders
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Québec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 42500 - CAD 68500 - yearly

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More about this job

Responsibilities

The General Manager is responsible for cultivating a high-performing store culture that delivers on sales and profit goals while ensuring operational and visual excellence. They lead, coach, and empower the store team to provide best-in-class customer experiences and represent the brand mission.

Requirements

Candidates should have at least 3 years of retail management experience, including experience leading other leaders. A college degree is preferred, and the role requires the ability to work a flexible schedule and lift up to 40 pounds.

Skills

Retail management
Leadership
Team development
Customer service
Sales management
Operational excellence
Visual merchandising
Budget management
Coaching
Community marketing
Performance management
Staff scheduling
Change management
Data-driven decision making
Communication

Visa sponsorship

Not detected in the job text

Keywords

Retail
General Manager
Store Operations
Sales Targets
Profitability
Team Leadership
Customer Experience
Visual Merchandising
Budgeting
Talent Development
Performance Metrics
Community Engagement
Scheduling
Brand Ambassador
Health and Safety
Retail Management
Coaching
Operational Excellence
Customer Centricity
Entrepreneurship

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