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Added 43 mins ago
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Closed listing

Indigo Books & Music

General Manager - Small Format

Grande Prairie, AB, Canada
11801 - 100th Street, Unit #104, Grand Prairie, AB, T8V 3Y2, Canada

$42,500 to $68,500 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $42,500 to $68,500 CAD / year
Job type: Full-time
Experience: 3+ years of management experience in a retail environment; experience leading leaders
Posting language: English
Posted: Aug 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

You cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a General Manager with Coles, IndigoSpirit or Smithbooks is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture focused on delivering sales and profit goals. Your store models operational and visual excellence. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.

KEY PERFORMANCE MEASUREMENTS

Employee Engagement
Net Promoter score
Sales to Plan
Store Profit

KEY ACCOUNTABILITIES

Talent

Supports and empowers team to make decisions, creating a highly engaged and high performing team.
Develops a high-performing leadership team that is accountable for creating a best-in-class employee experience
Develops internal talent; building a bench for future store needs.
Unlocks full potential of employees by providing consistent feedback
Owns self-development and provides continuous feedback to Regional Director

Cultural Ambassador

Role models Indigo’s High Performance Characteristics
Represents Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy
Promotes a Story Telling culture fulfilling our goal to enrich the lives of our customers.
Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
Inspires a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives
Encourages entrepreneurship that is consistent with brand standards
Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Is an agent of change within their store
Responds to customer feedback in a timely manner ensuring that the customer remains a top priority

Qualifications

Gains alignment with Regional Director on store specific goals and objectives for fiscal year
Ensures teams drive best-in-class employee engagement and net promoter scores
Consistently meets and exceeds sales plans
Effectively manages budgets and cost centres, driving positive Store Profitability

Holds team accountable for operational excellence
Inspires a visual experience that consistently aligns with the Indigo brand standards
Ensures leadership and store staff schedules are fully optimized to drive sales and productivity
Actively engages in community-based marketing and events to grow sales and strengthen community ties

Experience Required

College degree preferred or equivalent job experience
3+ years of management experience in a retail environment; experience leading leaders
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Québec

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 42500 - CAD 68500 - yearly

About employer

More about this job

Responsibilities

The General Manager is responsible for cultivating a high-performing store culture that delivers on sales and profit goals while ensuring operational and visual excellence. They lead, coach, and empower the store team to provide best-in-class customer experiences and maintain brand standards.

Requirements

Candidates should have at least 3 years of retail management experience, including experience leading other leaders. The role requires physical mobility on the sales floor, the ability to lift up to 40 pounds, and a flexible schedule including weekends and holidays.

Skills

Retail Management
Team Leadership
Customer Experience
Sales Management
Operational Excellence
Budget Management
Staff Scheduling
Coaching
Community Marketing
Visual Merchandising
Data Analysis
Change Management
Employee Engagement
Performance Management
Bilingualism

Visa sponsorship

Not detected in the job text

Keywords

Retail
General Manager
Leadership
Sales Targets
Profitability
Customer Service
Store Operations
Visual Merchandising
Talent Development
Employee Engagement
Budgeting
Community Engagement
Performance Metrics
Net Promoter Score
Scheduling
Coaching
Brand Ambassador
Change Management
Inventory Management
Health and Safety

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