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Added 6 mins ago
Virtual Recruiter - Ottawa
Sentient HR Services Inc.
Remote, Canada
$19 to $20 CAD / hour
Part-time · Remote
The role is dedicated to fulfilling talent management for the following roles:
Added 19 mins ago
Associate Director, Information Security
Algonquin College of Applied Arts and Technology
Ottawa, ON
$119,680 to $159,570 CAD / year
Full-time
Proven leadership, change management, and project management capabilities
Added 19 mins ago
ServiceNow Technical Consultant
Themesoft Inc.
Toronto, ON
Contract
Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs.
Added 19 mins ago
Project Manager, SSG
Chandos Construction
Calgary, AB
Full-time
As an SSG Project Manager, you'll lead projects from initial pursuit through final turnover. You'll oversee multiple projects simultaneously, balancing client expectations, operational…
Added 19 mins ago
Research Coordinator, Surgery
University of Calgary
Calgary, AB
Full-time
…requires detailed knowledge of the research administration and management systems within the University of Calgary and Alberta Health Services. The need for strong interpersonal skills,…
Added 19 mins ago
Nurse-Led Outreach Team (NLOT) RN
Brant Community Healthcare System
Brantford, ON
Full-time
Reporting to the Clinical Manager, the Nurse Led Outreach Team (NLOT) Nurse provides clinical consultation, education, and mentorship to interprofessional teams within Long Term Care Homes…
Added 19 mins ago
Business Analyst
City of Winnipeg
Winnipeg, MB
Full-time
…work, which may be guided, and subject to review by the Project Manager to ensure adherence to the highest standards of…
Added 19 mins ago
Project Manager – Operations & Innovation
Footage Tools Inc.
Vaughan, ON
Internship
Footage Tools is looking for a high-potential Project Manager – Operations & Innovation to become a key execution resource across our manufacturing business. This is a hands-on,…
Added 19 mins ago
Sales Development (SDR) Manager
Quadient
Markham, ON
$90,000 to $130,000 CAD / year
Full-time
…We're looking for a hands-on, people-first Sales Development Manager to lead that team: someone who can review a call in the morning, rework a cadence at lunch and help an SDR take their…
Added 19 mins ago
Store Manager | West Edmonton Mall
lululemon
AB · Edmonton, AB
Full-time
Change Management Leadership: Leads others through change processes and uncertainty
Added 20 mins ago
Inside Sales Specialist - Slurry Handling Products
Metso
Sudbury, ON · Burlington, ON · Montreal, QC · Prince George, BC · Wabush, NL
Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing,…
Added 20 mins ago
Project Coordinator
Metso
Sudbury, ON · Burlington, ON · Montreal, QC
We are looking for a Project Coordinator to join our Project Management team. In this role, you will support the successful execution of mining-related projects from initiation through…
Added 20 mins ago
Inside Sales Specialist - Crushing and Screening
Metso
Sudbury, ON · Burlington, ON · Montreal, QC · Prince George, BC · Wabush, NL
Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing,…
Added 20 mins ago
Facilitator & Learning Support Specialist - Tangerine
Scotiabank
Moncton, NB
…The role facilitates new-hire, promotional, refresher, and change-related learning; supports learners and Designated Trainers throughout classroom and nesting activities; and helps sustain…
Added 20 mins ago
Superviseur(e) des opérations
Cardinal Health
Dorval, QC · Canada-Dorval
Full-time
…the evening shift at our Dorval facility. Reporting to the Manager, Distribution Operations, the Operations Supervisor is responsible for the planning, directing and coordination of…
Added 20 mins ago
Senior Auditor
Canadian Tire Corporation
Toronto, ON
Full-time
Working with Audit Manager/Audit Portfolio Manager (APM), the Senior Auditor will help plan & effectively complete assigned accountabilities, supporting the completion of process focused,…
Added 20 mins ago
Senior Manager, Sales Effectiveness
BMO
Toronto, ON · BMOPLACE
Full-time
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Added 20 mins ago
Responsable de projet – Changement Produit (PCL) Systèmes d'air / Project Manager - Product Change Air systems
Airbus
Mirabel, QC
Full-time
Do you have in project management, have you worked in Aerospace and would you like to progress and develop new skills? Then this job is for you!
Added 20 mins ago
Manager, Advisor Experience & Inforce Service Innovation
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
Full-time
Align business, technology, process, and change-management priorities with cross-functional partners.
Added 36 mins ago
Pharmacy Technician - (Calgary, AB) - Onsite
Sentrex Health Solutions
Calgary, AB
Full-time
Monitoring of fridge temperatures and reporting any variances directly to the Pharmacy Manager.
Added 36 mins ago
Pharmacy Clerk (Calgary, AB) - Onsite
Sentrex Health Solutions
Calgary, AB
Full-time
Monitoring of fridge temperatures and reporting any variances directly to the Pharmacy Manager.
Added 36 mins ago
Pharmacy Assistant (Vancouver, On-Site)
Sentrex Health Solutions
Vancouver, BC
Full-time
Inventory management and reconciliation which includes ordering, maintaining, and organizing appropriate inventory and packaging supplies to support dispensing.
Added 36 mins ago
Pharmacy Clerk (Vancouver, On-Site)
Sentrex Health Solutions
Vancouver, BC
Full-time
You are highly adaptable with a track record of success during times of growth and organizational change.
Added 36 mins ago
Financial Services Representative - Full Time
Meridian Credit Union
Barrie, ON
$50,000 to $53,000 CAD / year
Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 36 mins ago
Senior Project Manager
CIRO / OCRI
Toronto, ON
Full-time
The Senior Project Manager Market is responsible for leading teams to deliver project(s) in CIRO’s market regulation technology business unit on time, scope and budget. These projects…

Indigo Books & Music

Learning & Development Manager

620 King Street West, Toronto, ON, M6K 0C6, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Experience: Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

Course Evaluation Results
Employee Survey Results – Specific to Training
Delivery against Plan
Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

Design and develop interactive and engaging learning programs to support organizational talent development needs.
Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Provide input to the training budget process.
Maintain and update current core curriculum and compliance training programs and materials.
Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals.
Communicate appropriate context, standards and prescribed limits for work stream team members.
Establish effective working relationships with work stream team members
Bring out the best in others, empower, and constructively stretch talent
Give authentic feedback on performance and potential
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s Guiding Principles and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through the HR team and the organization
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

SCOPE

Reports to: Director, Talent Development

KEY RELATIONSHIPS

Internal:

Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors
Cultivate and maintain collaborative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function

External:

Vendors and contacts

Qualifications

Work Experience / Education / Certifications

Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
University degree in Human Resources, Education or Adult Training and Development
Must demonstrate a solid understanding of adult learning principles and design methodologies

Competencies / Skills / Attributes

Strong instructional design and visual design skills - sensitivity to layout, typography and colour
Expert in MS Office applications, primarily: Word, PowerPoint, and Excel
Highly proficient in using multimedia technology to enhance training/learning experiences
Exceptional writing, editing, and researching skills
Expert multi-tasking, prioritization, and project management abilities
Strong organizational skills and relentless attention to detail
Proven ability to consistently meet and exceed goals and deadlines
Able to quickly learn new product releases and industry trends
Self-starter with demonstrated ability to drive results and get the job done
Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues

Technical Skills

Experience using Articulate 360, or similar, to create learning content
Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.
Experience with Adobe Creative Suite
Experience managing LMS, LCMS, and online learning platforms
Experience using video editing software

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Human Resources

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 100000 - CAD 125000 - yearly

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More about this job

Responsibilities

The Learning & Development Manager is responsible for designing, implementing, and improving learning strategies that build organizational capabilities. This role involves managing the enterprise LMS, facilitating training programs, and collaborating with business leaders to address skill gaps.

Requirements

Candidates must have a minimum of 5 years of instructional and e-learning design experience, ideally within a retail environment. A university degree in Human Resources, Education, or Adult Training is required, along with proficiency in multimedia technology and learning management systems.

Skills

Instructional design
E-learning design
LMS management
Project management
Adult learning principles
Articulate 360
Adobe Creative Suite
AI applications
Video editing
Content creation
Facilitation
Needs analysis
Performance assessment
Strategic thinking
Communication skills
Data analysis

Visa sponsorship

Not detected in the job text

Keywords

Learning & Development
Instructional Design
E-learning
LMS
Articulate 360
Adobe Creative Suite
AI
Adult Learning
Talent Development
Project Management
Retail
Human Resources
Training Delivery
Performance Analytics
Video Editing
Needs Analysis
Curriculum Development
Compliance Training
Blended Learning
Strategic Planning
Multimedia Technology
Employee Growth
Organizational Capability
Facilitation
Instructional Materials
Learning Assessment
System Thinking
Entrepreneurial
Data Driven
Customer Centric

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