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Added 17 mins ago
Director, Patient Experience Program
Alexion Pharmaceuticals, Inc.
Mississauga, ON
Full-time
…exceptional support for patients living with rare diseases. As the Director, Patient Experience Program, you will establish the vision and strategy to enhance the entire patient journey.…
Added 17 mins ago
Directeur(trice) / Director - Digital Platforms & Delivery Excellence
Genetec
Montreal, QC
Full-time
…Information Office (DIO), nous développons et exploitons des solutions numériques qui soutiennent les fonctions métier essentielles dans les domaines de la finance, du juridique, des…
Added 17 mins ago
Controller
Village Farms International
Delta, BC
$120,000 to $160,000 CAD / year
Full-time
Reporting to the Director of Finance, the Controller is responsible for the integrity, accuracy, and timeliness of the company’s accounting records and financial reporting. This hands-on…
Added 33 mins ago
Coordonnateur(trice) à la scénographie / Theming Coordinator (Contrat/Contract)
Triotech Amusement Inc
Montreal, QC
Full-time
Assurer une veille technologique afin de proposer des solutions à certains problèmes encourus durant les projets et des bonnes pratiques pour le département.
Added 1 hour ago
Executive Medical Director | Clinical Informatics
Interior Health Authority
BC · British Columbia, Canada
$108.13 to $146.68 CAD / hour
Part-time
Reporting to the Vice President, Health Technology and Clinical Services, the Executive Medical Director works in partnership with the Clinical Operations EMD’s, Medical Affairs, Chief…
Added 1 hour ago
Director, Consulting Expert (DCE)
KBRS
NS · Nova Scotia, Canada
Full-time
CGI provides end-to-end IT and business consulting services spanning strategic consulting, systems integration, managed services, artificial intelligence, data and analytics, cloud,…
Added 1 hour ago
Product Manager, Photonic Design and Simulation
Synopsys
Vancouver, BC
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP,…
Added 1 hour ago
Senior Director R&D Engineering (Interface PHY / Ethernet SerDes)
Synopsys
Ottawa, ON
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP,…
Added 1 hour ago
UI / Frontend Technical Artist - EA Sports NHL
Electronic Arts
Vancouver, BC
…world-class user interfaces. Reporting to the Technical Art Director, you will bridge the gap between creative vision and technical execution, supporting the delivery of frontend features…
Added 1 hour ago
Technical Artist - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
…deliver world-class experiences. Reporting to the Technical Art Director you'll be responsible for helping drive quality at scale, owning runtime performance and optimization across…
Added 1 hour ago
Technical Artist - EA SPORTS™ UFC
Electronic Arts
Vancouver, BC
…deliver world-class experiences. Reporting to the Technical Art Director you'll be responsible for helping drive quality at scale, owning runtime performance and optimization across…
Added 1 hour ago
Senior Technical Lead - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
…overseeing gameplay engineering, rendering, presentation, audio, and 3D art teams. As the extension of the Franchise Technical Director, you are accountable for technical direction, long…
Added 1 hour ago
Senior Software Engineering Manager - EA SPORTS™ UFC
Electronic Arts
Vancouver, BC
As a Senior Engineering Manager, you will lead engineering teams, shape technical strategy, and grow our technical talent to deliver high-quality sports entertainment games. You will bring…
Added 1 hour ago
Principal Product Manager, AI Platform
Electronic Arts
Vancouver, BC
As a Principal Product Manager for the AI Platform, you will report into a Product Director, leading innovation and influencing stakeholders across the company to develop and evangelize…
Added 1 hour ago
Line Producer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
As a Line Producer in EA SPORTS FC, you will direct and lead a team responsible for delivering a pillar within the FC product. You will be responsible for constructing mode-level and…
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Lead Producer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
As the Lead Producer in EA SPORTS FC, you will lead the program responsible for delivering on the customized play and self expression experiences franchise goals. You will drive alignment…
Added 1 hour ago
Lead Animation Engineer (Apex Legends)
Electronic Arts
Vancouver, BC
Partner with tech art, rigging, and the animation director to realize their vision.
Added 1 hour ago
Gameplay Data Science Engineer (Apex Legends)
Electronic Arts
Vancouver, BC
Design, implement, and maintain gameplay-focused AI frameworks, including Utility AI systems, directly within the game engine.
Added 1 hour ago
Gameplay Designer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
The FC Gameplay team creates the most authentic, engaging and fun football simulation experiences in the world. As a Gameplay Designer, you are in charge of defining, describing,…
Added 1 hour ago
Experience Designer (UX) - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
You will Advocate for UX design excellence with the team at large, gathering feedback, and iterating on solutions that enhance usability, clarity, and emotional impact.
Added 1 hour ago
DevOps Engineer - EA SPORTS™ TECHNOLOGY
Electronic Arts
Vancouver, BC
A DevOps Engineer will design solutions from the ground up, troubleshoot issues at both the network and Linux operating system levels, and collaborate effectively across multiple teams with…
Added 1 hour ago
Development Manager - EA Sports FC
Electronic Arts
Vancouver, BC
Reporting to a Development Director, a Development Manager (DM) within the art team ensures the delivery of game features and assets is on time and within budget. You as the DM will oversee…
Added 1 hour ago
Senior Lighting Director - EA SPORTS FC
Electronic Arts
Vancouver, BC
…global community of fans to The World's Game through innovation and unrivaled authenticity. With more opportunity than ever to design, innovate and create new, immersive experiences that…
Added 1 hour ago
Full-Stack Software Engineer III
Electronic Arts
Vancouver, BC
As a Software Engineer on our team, you will report to the Senior Director of Engineering. You will collaborate with studios to develop internal tools that shape gameplay, progression, and…
Added 1 hour ago
Experience Designer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
We at EA Sports have reached the next level of cohesion and craft by evolving into a modern Experience Design practice that brings UX and UI together, understanding that neither exists in a…

Indigo Books & Music

Learning & Development Manager

620 King Street West, Toronto, ON, M6K 0C6, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Experience: Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

Course Evaluation Results
Employee Survey Results – Specific to Training
Delivery against Plan
Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

Design and develop interactive and engaging learning programs to support organizational talent development needs.
Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Provide input to the training budget process.
Maintain and update current core curriculum and compliance training programs and materials.
Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals.
Communicate appropriate context, standards and prescribed limits for work stream team members.
Establish effective working relationships with work stream team members
Bring out the best in others, empower, and constructively stretch talent
Give authentic feedback on performance and potential
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s Guiding Principles and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through the HR team and the organization
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

SCOPE

Reports to: Director, Talent Development

KEY RELATIONSHIPS

Internal:

Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors
Cultivate and maintain collaborative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function

External:

Vendors and contacts

Qualifications

Work Experience / Education / Certifications

Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
University degree in Human Resources, Education or Adult Training and Development
Must demonstrate a solid understanding of adult learning principles and design methodologies

Competencies / Skills / Attributes

Strong instructional design and visual design skills - sensitivity to layout, typography and colour
Expert in MS Office applications, primarily: Word, PowerPoint, and Excel
Highly proficient in using multimedia technology to enhance training/learning experiences
Exceptional writing, editing, and researching skills
Expert multi-tasking, prioritization, and project management abilities
Strong organizational skills and relentless attention to detail
Proven ability to consistently meet and exceed goals and deadlines
Able to quickly learn new product releases and industry trends
Self-starter with demonstrated ability to drive results and get the job done
Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues

Technical Skills

Experience using Articulate 360, or similar, to create learning content
Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.
Experience with Adobe Creative Suite
Experience managing LMS, LCMS, and online learning platforms
Experience using video editing software

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Human Resources

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 100000 - CAD 125000 - yearly

Apply About employer

More about this job

Responsibilities

The Learning & Development Manager is responsible for designing, implementing, and improving learning strategies that build organizational capabilities. This role involves managing the enterprise LMS, facilitating training programs, and collaborating with business leaders to address skill gaps.

Requirements

Candidates must have a minimum of 5 years of instructional and e-learning design experience, ideally within a retail environment. A university degree in Human Resources, Education, or Adult Training is required, along with proficiency in multimedia technology and learning management systems.

Skills

Instructional design
E-learning design
LMS management
Project management
Adult learning principles
Articulate 360
Adobe Creative Suite
AI applications
Video editing
Content creation
Facilitation
Needs analysis
Performance assessment
Strategic thinking
Communication skills
Data analysis

Visa sponsorship

Not detected in the job text

Keywords

Learning & Development
Instructional Design
E-learning
LMS
Articulate 360
Adobe Creative Suite
AI
Adult Learning
Talent Development
Project Management
Retail
Human Resources
Training Delivery
Performance Analytics
Video Editing
Needs Analysis
Curriculum Development
Compliance Training
Blended Learning
Strategic Planning
Multimedia Technology
Employee Growth
Organizational Capability
Facilitation
Instructional Materials
Learning Assessment
System Thinking
Entrepreneurial
Data Driven
Customer Centric

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