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Added 12 mins ago
Influencer Marketing Director - North America
SAMY
Remote, Canada
Contract · Remote
As an Influencer Marketing Director, your mission is to design, lead, and execute impactful social media and content strategies that align with our clients' core business objectives. You…
Added 12 mins ago
Director, Learning & Development
Indigo Books & Music
Toronto, ON
$125,000 to $170,000 CAD / year
Full-time
Strong experience with learning technologies, LMS/LXP platforms, digital learning, and measurement of learning effectiveness
Added 27 mins ago
Director, Learning & Development
Indigo
Toronto, ON
$125,000 to $170,000 CAD / year
Full-time
Strong experience with learning technologies, LMS/LXP platforms, digital learning, and measurement of learning effectiveness
Added 2 hours ago
Project Risk Manager
Pomerleau
Vancouver, BC · Toronto, ON
Reporting to the Director – Project Risk Management, you will be responsible for the full governance of the risk management process on complex and strategic projects. From proposal…
Added 2 hours ago
HR Platform & Systems Owner
Pomerleau
Ottawa, ON · Levis, QC · Montreal, QC
Collaborate with the Director and IT Program Manager to identify opportunities to improve, automate, and simplify processes in order to enhance the experience of employees, managers, and HR…
Added 2 hours ago
End-to-End Process Analyst (TCL)
Pomerleau
Montreal, QC
Under the supervision of the Director, Technology Initiative Delivery, and in your role as an End-to-End Process Analyst, you will play a key role in the evolution and optimization of our…
Added 2 hours ago
Solutions Architect
Pomerleau
Montreal, QC
Reporting hierarchically to the Director of IT Operations and Information Security, and functionally to the Enterprise Architect for architecture direction, principles, and standards, the…
Added 2 hours ago
Product Director Insurance
National Bank of Canada
Montreal, QC
Full-time
A career as a Product Director Insurance within the Strategy, Growth and Business Capabilities team at National Bank means acting as the owner of an insurance product portfolio. In this…
Added 4 hours ago
Director, Head of Patient Recruitment and Retention
Jobgether
Canada
Full-time
…The role combines strategic planning, patient-centric trial design, vendor leadership, analytics, and operational execution. You will help reduce patient burden, improve participation and…
Added 10 hours ago
Director of Product
AutoScout24
Toronto, ON
We are a Canadian leader in digital automotive solutions. Our flagship brands, AutoTrader.ca, AutoSync, Dealertrack Canada and CMS, help Canadians buy, sell and finance vehicles with…
Added 10 hours ago
Director, Business Intelligence
Viral Nation
Canada
Full-time
…culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions…
Added 10 hours ago
Creative Services Manager
UBC Properties Trust
Vancouver, BC
$75,000 to $85,000 CAD / year
Full-time
Reporting to the Director of Marketing, the Creative Services Manager maintains and applies UBC Properties Trust’s brands and leads the production, governance, and delivery of branded…
Added 11 hours ago
Project Engineering Director
Worley
Markham, ON
Full-time
This senior leadership role reports to the Project Director and is accountable for multidisciplinary engineering delivery for a large-scale, multi-unit nuclear generation expansion. The…
Added 12 hours ago
Director, Mechanical Engineering
Photonic Inc.
Coquitlam, BC
$193,300 to $265,800 CAD / year
Full-time
Own mechanical design and delivery of the cryogenic sample space in our existing cryostats: chip mount assemblies, thermal links and thermalization, optical and electrical IO interfaces,…
Added 12 hours ago
Director, Technology Product Strategy
Royal Bank of Canada
Toronto, ON
Full-time
Join our US Technology Strategy and Architecture team as Director, Technology Product Strategy, where you’ll drive transformational changes across RBC’s technology landscape. In this…
Added 14 hours ago
Director, Technology Product Strategy
RBC
Toronto, ON
Full-time
Join our US Technology Strategy and Architecture team as Director, Technology Product Strategy, where you’ll drive transformational changes across RBC’s technology landscape. In this…
Added 14 hours ago
Accreditation Associate
University of British Columbia
Vancouver, BC · LOFF | City Square (CITYS)
$4,881 to $5,255 CAD / month
Full-time
…quality practices, and structured review processes to support the design, delivery, evaluation and administration of continuing professional development (CPD) activities to educational…
Added 16 hours ago
Senior Sound Technical Designer
Hasbro
Quebec, QC
Full-time
Design and develop features, tools, and workflows that align with the game’s creative vision and enhance production efficiency, in collaboration with the Audio Director and key stakeholders.
Added 16 hours ago
Senior Director, Global Marketing, Downstream
Venus Aesthetic Intelligence
Toronto, ON
Full-time
Experience in Omni channel marketing and digital knowledge.
Added 16 hours ago
Creative Services Manager
UBC Properties Trust
Vancouver, BC
Full-time
Reporting to the Director of Marketing, the Creative Services Manager maintains and applies UBC Properties Trust’s brands and leads the production, governance, and delivery of branded…
Added 16 hours ago
Senior Art Director
Klick
Toronto, ON
Full-time
Our Creative Craft brings Klick’s ideas to life through storytelling, design, and experience. This craft blends imagination with strategy to create work that is emotionally resonant and…
Added 17 hours ago
Manager, Academic Success & Learner Supports
TVO
Toronto, ON
Full-time
…enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform, and educate Ontarians of all…
Added 17 hours ago
Accreditation Associate
The University of British Columbia
Vancouver, BC
$4,881 to $5,255 CAD / month
Full-time
…quality practices, and structured review processes to support the design, delivery, evaluation and administration of continuing professional development (CPD) activities to educational…
Added 17 hours ago
Director of People & Culture
Equus Workforce Solutions
Courtice, ON
Full-time
Lead HR digital transformation initiatives to improve processes, reporting, service delivery, and the overall employee experience.
Added 18 hours ago
Senior Sound Technical Designer
Hasbro
Quebec, QC
Design and develop features, tools, and workflows that align with the game’s creative vision and enhance production efficiency, in collaboration with the Audio Director and key stakeholders.

Indigo Books & Music

Learning & Development Manager

620 King Street West, Toronto, ON, M6K 0C6, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Experience: Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
Posting language: English
Posted: Oct 1, 2026

Apply About employer

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Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

Course Evaluation Results
Employee Survey Results – Specific to Training
Delivery against Plan
Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

Design and develop interactive and engaging learning programs to support organizational talent development needs.
Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Provide input to the training budget process.
Maintain and update current core curriculum and compliance training programs and materials.
Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals.
Communicate appropriate context, standards and prescribed limits for work stream team members.
Establish effective working relationships with work stream team members
Bring out the best in others, empower, and constructively stretch talent
Give authentic feedback on performance and potential
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s Guiding Principles and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through the HR team and the organization
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

SCOPE

Reports to: Director, Talent Development

KEY RELATIONSHIPS

Internal:

Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors
Cultivate and maintain collaborative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function

External:

Vendors and contacts

Qualifications

Work Experience / Education / Certifications

Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
University degree in Human Resources, Education or Adult Training and Development
Must demonstrate a solid understanding of adult learning principles and design methodologies

Competencies / Skills / Attributes

Strong instructional design and visual design skills - sensitivity to layout, typography and colour
Expert in MS Office applications, primarily: Word, PowerPoint, and Excel
Highly proficient in using multimedia technology to enhance training/learning experiences
Exceptional writing, editing, and researching skills
Expert multi-tasking, prioritization, and project management abilities
Strong organizational skills and relentless attention to detail
Proven ability to consistently meet and exceed goals and deadlines
Able to quickly learn new product releases and industry trends
Self-starter with demonstrated ability to drive results and get the job done
Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues

Technical Skills

Experience using Articulate 360, or similar, to create learning content
Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.
Experience with Adobe Creative Suite
Experience managing LMS, LCMS, and online learning platforms
Experience using video editing software

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Human Resources

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 100000 - CAD 125000 - yearly

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More about this job

Responsibilities

The Learning & Development Manager is responsible for designing, implementing, and improving learning strategies that build organizational capabilities. This role involves managing the enterprise LMS, facilitating training programs, and collaborating with business leaders to address skill gaps.

Requirements

Candidates must have a minimum of 5 years of instructional and e-learning design experience, ideally within a retail environment. A university degree in Human Resources, Education, or Adult Training is required, along with proficiency in multimedia technology and learning management systems.

Skills

Instructional design
E-learning design
LMS management
Project management
Adult learning principles
Articulate 360
Adobe Creative Suite
AI applications
Video editing
Content creation
Facilitation
Needs analysis
Performance assessment
Strategic thinking
Communication skills
Data analysis

Visa sponsorship

Not detected in the job text

Keywords

Learning & Development
Instructional Design
E-learning
LMS
Articulate 360
Adobe Creative Suite
AI
Adult Learning
Talent Development
Project Management
Retail
Human Resources
Training Delivery
Performance Analytics
Video Editing
Needs Analysis
Curriculum Development
Compliance Training
Blended Learning
Strategic Planning
Multimedia Technology
Employee Growth
Organizational Capability
Facilitation
Instructional Materials
Learning Assessment
System Thinking
Entrepreneurial
Data Driven
Customer Centric

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