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Added 7 mins ago
CH
New Home Concierge
Cachet Homes
Mississauga, ON
- Full-time
Reporting to the Manager, Sales & Marketing, the New Home Concierge is responsible for engaging and nurturing qualified leads and serving as the initial point of contact for prospective…
Added 7 mins ago
TI
Techno-Functional Business Systems Analyst
Themesoft Inc.
Toronto, ON
- Contract
Talent Acquisition Group - Strategic Recruitment Manager
Added 7 mins ago
B
SPECIALIST, IT RISK MANAGEMENT - Montreal, Toronto, Calgary and Vancouver
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Toronto, ON
- Full-time
…evolution of BDC’s operational risk framework while supporting strategic and digital transformation…
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Manager, Business Development
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Toronto, ON
- Full-time
We are looking to fill a position for a Manager, Business Development, to join the Business Development team in our Toronto office. Reporting to the Senior Manager, Business Development,…
Added 7 mins ago
B
SPECIALIST, IT RISK MANAGEMENT - Montreal, Toronto, Calgary and Vancouver
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SPECIALIST, IT RISK MANAGEMENT - Montreal, Toronto, Calgary and Vancouver
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- Full-time
…evolution of BDC’s operational risk framework while supporting strategic and digital transformation…
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Added 7 mins ago
RP
Senior Property Manager - Greater Toronto Area
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- $110,000 to $120,000 CAD / year
- Full-time
…names in residential property management. You'll bring your strategic thinking, strong business acumen, and exceptional leadership skills to a residential community where innovation,…
Added 8 mins ago
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VP, Human Centered Design
TD
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- Full-time
Partner closely with Technology and business segment leaders to enable effective delivery and execution of initiatives.
Added 37 mins ago
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Senior Data Engineer
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- Full-time
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Added 37 mins ago
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- $115,000 to $130,000 CAD / year
- Full-time
…collaborate with the business to develop actionable content and build strategic marketing…
Added 37 mins ago
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National Account Manager - Canada
Dal-Tile LLC
Concord, ON
- $100,000 to $125,000 CAD / year
- Full-time
The National Accounts Manager is a high performing contributor that serves as a primary point of contact for assigned national accounts. This role will be responsible for developing and…
Added 37 mins ago
LS
Sales Representative - Eyewear
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- Full-time
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Added 37 mins ago
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Entry Level Sales Trainee
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Added 37 mins ago
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Added 38 mins ago
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Added 38 mins ago
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Added 38 mins ago
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Montreal, QC
…capability. We advise corporate and private equity clients on strategic and on strategic, commercial, operational, and investment-related decisions that drive long-term value creation.…
Added 38 mins ago
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Added 38 mins ago
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Added 52 mins ago
NATIONAL ACCOUNT MANAGER - CANADA
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The National Accounts Manager is a high performing contributor that serves as a primary point of contact for assigned national accounts. This role will be responsible for developing and…
Added 52 mins ago
V
Business Development Representative - Ottawa, ON
Victaulic
Brampton, ON · Ottawa, ON · Toronto, ON · Ontario - Toronto
- Full-time
We’re looking for a Business Development Representative to join our team in Ottawa, ON. Reporting to the Manager, Business Development, you’ll play a crucial role in driving growth and…

Indigo Books & Music

Learning & Development Manager

620 King Street West, Toronto, ON, M6K 0C6, Canada

$100,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Experience: Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
Posting language: English
Posted: Oct 1, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

Course Evaluation Results
Employee Survey Results – Specific to Training
Delivery against Plan
Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

Design and develop interactive and engaging learning programs to support organizational talent development needs.
Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Provide input to the training budget process.
Maintain and update current core curriculum and compliance training programs and materials.
Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals.
Communicate appropriate context, standards and prescribed limits for work stream team members.
Establish effective working relationships with work stream team members
Bring out the best in others, empower, and constructively stretch talent
Give authentic feedback on performance and potential
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s Guiding Principles and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through the HR team and the organization
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

SCOPE

Reports to: Director, Talent Development

KEY RELATIONSHIPS

Internal:

Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors
Cultivate and maintain collaborative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function

External:

Vendors and contacts

Qualifications

Work Experience / Education / Certifications

Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
University degree in Human Resources, Education or Adult Training and Development
Must demonstrate a solid understanding of adult learning principles and design methodologies

Competencies / Skills / Attributes

Strong instructional design and visual design skills - sensitivity to layout, typography and colour
Expert in MS Office applications, primarily: Word, PowerPoint, and Excel
Highly proficient in using multimedia technology to enhance training/learning experiences
Exceptional writing, editing, and researching skills
Expert multi-tasking, prioritization, and project management abilities
Strong organizational skills and relentless attention to detail
Proven ability to consistently meet and exceed goals and deadlines
Able to quickly learn new product releases and industry trends
Self-starter with demonstrated ability to drive results and get the job done
Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues

Technical Skills

Experience using Articulate 360, or similar, to create learning content
Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.
Experience with Adobe Creative Suite
Experience managing LMS, LCMS, and online learning platforms
Experience using video editing software

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Human Resources

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 100000 - CAD 125000 - yearly

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More about this job

Responsibilities

The Learning & Development Manager is responsible for designing, implementing, and improving learning strategies that build organizational capabilities. This role involves managing the enterprise LMS, facilitating training programs, and collaborating with business leaders to address skill gaps.

Requirements

Candidates must have a minimum of 5 years of instructional and e-learning design experience, ideally within a retail environment. A university degree in Human Resources, Education, or Adult Training and Development is required.

Skills

Instructional design
E-learning design
LMS management
Project management
Adult learning principles
Articulate 360
Adobe Creative Suite
Multimedia technology
Data analysis
Strategic thinking
Facilitation
Content creation
Performance metrics
Needs analysis
Communication
Technical writing

Visa sponsorship

Not detected in the job text

Keywords

Learning & Development
Instructional Design
E-learning
LMS
Articulate 360
Adobe Creative Suite
Adult Learning
Talent Development
Performance Metrics
Needs Analysis
Blended Learning
AI Applications
Retail
Human Resources
Project Management
Multimedia
Facilitation
Strategic Planning
Compliance Training
Content Development

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