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Added 10 mins ago
Full-Time Key Lead (Markville)
Knix
Markham, ON
$22.7 CAD / hour
Full-time
…identify and communicate key controllables that impact the…
Added 10 mins ago
Key Accounts Manager | Channel Partnerships
Maple
Toronto, ON
Full-time
As we scale our Channel Partnerships business - one of Maple's largest commercial revenue drivers, partnering with insurance providers, benefit brokers, and reseller partnerships - we are…
Added 10 mins ago
Solution Product Marketing Manager - Canada
ActiveProspect, Inc.
Remote, Canada
Full-time · Remote
ActiveProspect is seeking a Solution Product Marketing Manager to lead market research, competitive intelligence, and solution strategy across its evolving portfolio of consent-based…
Added 10 mins ago
Global Project Manager - HerdStrong 360
Semex
Guelph, ON
Full-time
We are currently looking for an IT Project Manager to join our Information Technology team. Reporting to the Vice President, Information Technology, this role will be responsible for…
Added 24 mins ago
Full-Time Key Lead (Markville)
Knix
Markham, ON
$22.7 CAD / hour
Full-time
…identify and communicate key controllables that impact the…
Added 24 mins ago
Business Development Partner
Sun Life Québec
Pointe-Claire, QC
Full-time
The primary purpose of the Business Development Partner (BDP) is to recruit, onboard, train, develop and coach developing advisors during their first four years. You’ll play an important…
Added 24 mins ago
Analytics Lead, Central Market Management
Lyft
Toronto, ON
Full-time
The Marketplace team at Lyft is responsible for accelerating the growth of the business and for delivering our top business/company goals around financial metrics and marketplace…
Added 24 mins ago
Data Engineer
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
Contract
SLC Management is a global institutional asset manager delivering innovative, diversified solutions to meet the evolving needs of over 1,000 organizations worldwide. With more than CA$335 /…
Added 24 mins ago
Business Development Partner
Sun Life Québec
Montreal, QC
Full-time
The primary purpose of the Business Development Partner (BDP) is to recruit, onboard, train, develop and coach developing advisors during their first four years. You’ll play an important…
Added 24 mins ago
Leisure Sales Account Executive - Hybrid
Park'N Fly
Mississauga, ON
Full-time
…of the industry to create new revenue opportunities for the business while managing and maintaining the existing relationships with member agency…
Added 24 mins ago
Leadership Team Coordinator
Lock Search Group
Mississauga, ON
Full-time
Effectively coordinate the leadership team’s bi-annual business planning processes and monthly reporting.
Added 24 mins ago
Commercial Trainer
Lock Search Group
Toronto, ON · Greater Toronto Area, Canada
Full-time
Reporting to the Senior Director, Sales & Commercial Excellence, and working in close partnership with Regional Business Managers (RBMs), Marketing, Medical Affairs, Human Resources (HR),…
Added 24 mins ago
Director, Operations Analytics
Sun Life Québec
Montreal, QC
Full-time
Deep knowledge of business intelligence tools, platforms, and best practices
Added 25 mins ago
Senior Event Planner
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
Full-time
Reporting to the Manager, Events, the Senior Event Planner is equal parts strategist, producer, problem-solver, and experience creator. From transforming ideas into unforgettable moments to…
Added 25 mins ago
Director, Operations Analytics
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
Full-time
Deep knowledge of business intelligence tools, platforms, and best practices
Added 25 mins ago
Directeur principal, Développement des affaires, Croissance du réseau et partenariats stratégiques / Senior Director, Business Development, Network Growth and Strategic Partnerships
McKesson
Montreal, QC
Full-time
Orchestrer le déploiement d’un plan d’intégration de l’intelligence artificielle dans les activités de développement des affaires afin d’accélérer les revenus, rehausser la qualité des…
Added 25 mins ago
Provider Relations Representative - Part-time, 6 Months Contracts - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
Please note, Part-time employees are required to work 21 hours per week, primarily during regular business hours.
Added 25 mins ago
Senior Specialist, Cybersecurity (ON)
Great Canadian Entertainment
Toronto, ON · North York, ON
Under the guidance of the Manager, Cybersecurity Operations, the Senior Cybersecurity Specialist is responsible for the day-to-day operation, management, and continuous improvement of the…
Added 25 mins ago
Concierge
JLL
Toronto, ON
Full-time
…community, reporting directly to the Leasing and Resident Experience Manager. Your role is pivotal in creating an exceptional resident experience through attentive service, strong…
Added 25 mins ago
Food & Beverage Supervisor
Gateway Casinos
Woodstock, ON
Full-time
Use your passion for food and business to manage the front-of-house activities and ensure the best in service and quality.
Added 41 mins ago
Gestionnaire de cas terrain / Bilingual Field Health Case Manager
Sentrex Health Solutions
Quebec, QC · QC
Full-time
Added 41 mins ago
Senior Accounts Payable Specialist
OSL Retail Services Inc
Mississauga, ON
Other
We are currently seeking a Senior Accounts Payable Specialist. Reporting to the Manager, Accounts Payable, this role is responsible for the full cycle of accounts payable, including…
Added 41 mins ago
Senior Pricing Specialist
Osler, Hoskin & Harcourt LLP
Toronto, ON
Full-time
Reporting to the Manager, Pricing, the Senior Pricing Specialist will play a key role in supporting and optimizing the Firm’s pricing models and strategies. The Senior Pricing Specialist…
Added 41 mins ago
Manager, Reporting & Analysis
Stikeman Elliott LLP
Toronto, ON
Full-time
Reporting to the Senior Director, Finance, the Manager, Reporting & Analysis is responsible for leading financial reporting, planning, analysis, business intelligence, and process…
Added 41 mins ago
Virology, Therapeutic Specialist - Northern Ontario
AbbVie
Sudbury, ON · Greater Sudbury, Ontario
$93,000 to $143,000 CAD / year
Full-time
…diseases, products and clinical expertise. Share this market intelligence information with district manager and respective team members, to achieve alignment, to anticipate environmental…

Indigo Books & Music

Manager, Learning & Development

620 King Street West, Toronto, ON, M6K 0C6, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Experience: Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

Course Evaluation Results
Employee Survey Results – Specific to Training
Delivery against Plan
Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

Design and develop interactive and engaging learning programs to support organizational talent development needs.
Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Provide input to the training budget process.
Maintain and update current core curriculum and compliance training programs and materials.
Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals.
Communicate appropriate context, standards and prescribed limits for work stream team members.
Establish effective working relationships with work stream team members
Bring out the best in others, empower, and constructively stretch talent
Give authentic feedback on performance and potential
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s Guiding Principles and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through the HR team and the organization
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

SCOPE

Reports to: Director, Talent Development

KEY RELATIONSHIPS

Internal:

Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors
Cultivate and maintain collaborative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function

External:

Vendors and contacts

Qualifications

Work Experience / Education / Certifications

Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
University degree in Human Resources, Education or Adult Training and Development
Must demonstrate a solid understanding of adult learning principles and design methodologies

Competencies / Skills / Attributes

Strong instructional design and visual design skills - sensitivity to layout, typography and colour
Expert in MS Office applications, primarily: Word, PowerPoint, and Excel
Highly proficient in using multimedia technology to enhance training/learning experiences
Exceptional writing, editing, and researching skills
Expert multi-tasking, prioritization, and project management abilities
Strong organizational skills and relentless attention to detail
Proven ability to consistently meet and exceed goals and deadlines
Able to quickly learn new product releases and industry trends
Self-starter with demonstrated ability to drive results and get the job done
Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues

Technical Skills

Experience using Articulate 360, or similar, to create learning content
Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.
Experience with Adobe Creative Suite
Experience managing LMS, LCMS, and online learning platforms
Experience using video editing software

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Human Resources

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 100000 - CAD 125000 - yearly

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More about this job

Responsibilities

The Manager, Learning and Development is responsible for designing, implementing, and improving learning strategies that build organizational capabilities. This role involves managing the enterprise LMS, facilitating training programs, and collaborating with business leaders to address skill gaps.

Requirements

Candidates must have a minimum of 5 years of instructional and e-learning design experience, ideally within a retail environment. A university degree in Human Resources, Education, or Adult Training and Development is required.

Skills

Instructional design
E-learning design
Project management
LMS management
Adult learning principles
Articulate 360
Adobe Creative Suite
Multimedia technology
Strategic thinking
Data analysis
Content creation
Facilitation
Needs analysis
Performance assessment
AI applications
Communication

Visa sponsorship

Not detected in the job text

Keywords

Instructional Design
E-learning
LMS
Articulate 360
Adobe Creative Suite
Adult Learning
Project Management
Human Resources
Retail
AI Applications
Training Delivery
Needs Analysis
Performance Metrics
Curriculum Development
Blended Learning
Talent Development
Strategic Planning
Multimedia
Video Editing
Compliance Training
Facilitation
Organizational Development
System Thinking
Entrepreneurial
Data Driven
Customer Centric
Learning Strategy
Assessment Tools
Content Creation
Professional Development

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