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Added 11 mins ago
Instructional Designer
McGill University
Sherbrooke, QC
Full-time
Reporting to the Associate Director of Digital Learning, the Instructional Designer designs and contributes to the development of online courses and programs and supports the production and…
Added 11 mins ago
Director, Digital Marketing & Web Experience
Varicent
Toronto, ON
We’re looking for a Director, Digital Marketing & Web Experience to lead how Varicent attracts, engages, and converts buyers across our digital ecosystem.
Added 11 mins ago
Director, Digital Marketing & Web Experience
Varicent
Toronto, ON
Varicent is seeking a strategic, creative, and data-driven Director, Digital Marketing & Web Experience to lead our digital growth engine across digital marketing, website strategy and…
Added 26 mins ago
Applied Researcher 3 - Multimodal AI
eBay
Toronto, ON
Full-time
Design and optimize end-to-end training and inference pipelines for modern AI systems, including orchestration of multiple models and services in production environments.
Added 40 mins ago
Technical Lead, Data Services and Interoperability
Digital Research Alliance of Canada | Alliance de recherche numérique du Canada
Canada
Contract
The Digital Research Alliance of Canada (DRAC) serves Canadian researchers, with the objective of advancing Canada’s position as a leader in the knowledge economy on the international…
Added 41 mins ago
Senior Manager Process Re-Engineering
Royal Bank of Canada
Toronto, ON
Full-time
Experience with emerging technologies (GenAI, AI Agents, workflow automation) and digital transformation
Added 55 mins ago
Design Lead - 18 Month Contract
Loblaw Digital
Toronto, ON
Full-time
You’ll represent the Digital Health Design team in key Product, Technology and stakeholder forums. You’ll ensure customer and design perspectives are part of decisions early, create…
Added 55 mins ago
Graphic Designer & Brand Coordinator
Tourism Ch’illiwack
Chilliwack, BC
Full-time
2–3 years of professional experience in graphic design, brand design or brand identity
Added 55 mins ago
Marketing Associate
Firm Capital Organization
Toronto, ON
Full-time
You will work closely with the Marketing & Graphic Design Coordinator and the Director, Communications & Investor Relations, collaborating with teams and senior leaders across the…
Added 1 hour ago
Digital & Email Marketing Manager
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Reporting to the Director, Digital Marketing, Ecommerce, PR & Social Media, the Digital & Email Marketing Manager partners closely with Ecommerce, Merchandising, Brand, and CRM teams to…
Added 1 hour ago
Senior Art & Design Career Manager - EA SPORTS™ UFC
EA SPORTS
Vancouver, BC
Full-time
Reporting to the Senior Creative Director, the Senior Art & Design Career Manager (CM) is a high-level organizational leader responsible for the long-term career progression, discipline…
Added 2 hours ago
Director of Marketing & Dealer Growth
JRoss Retail Recruiters
Vancouver, BC · Greater Vancouver, BC
$125,000 to $150,000 CAD / year
Full-time
…assortment and pricing, product information, photography, copy, design, proofing, print production, digital versions and distribution with Product, Sales and external…
Added 2 hours ago
Growth Analyst - Simplii Financial
CIBC
Toronto, ON
Full-time
…performance to identify where friction is affecting the client experience, where opportunities exist, and what changes can improve engagement, conversion, and the quality of client…
Added 2 hours ago
Delivery Engineer, Operations – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Full-time
Reporting to the Deputy Director, Planning & Design – Delivery, you will work closely with Workstream Leads, Managers, and internal teams to align processes, procedures, governance, and…
Added 3 hours ago
Director, Program Customer Management
Bombardier
Dorval, QC
Full-time
At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful…
Added 3 hours ago
Director Organizational Effectiveness
DIRTT
Calgary, AB
Full-time
DIRTT is a global leader in industrialized construction. Our system of physical products and digital tools empowers organizations - alongside construction and design leaders - to build…
Added 3 hours ago
Senior Web Designer
PolyAI
Toronto, ON
Full-time
6+ years of professional design experience with a significant focus on web and digital product design, including demonstrated impact at a senior level or lead level.
Added 3 hours ago
Senior Director, Global Marketing, Downstream
Venus AI
Toronto, ON
Full-time
Experience in Omni channel marketing and digital knowledge.
Added 4 hours ago
Studio Artist
JAM CRM
Toronto, ON
Full-time
Work with Account Managers to execute Art Director’s concepts into production-ready working files
Added 5 hours ago
Industrial Engineer/ Solutions Engineer
Pet Valu
Toronto, ON
Full-time
This position reports to the Director, Supply Chain Strategy & Solutions, the Supply Chain (SC) Solutions Engineer is responsible for identifying, evaluating, designing, and implementing…
Added 5 hours ago
Media Manager (12 Month Contract)
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
Full-time
…exceptional guest experiences is through a world-class employee experience and company…
Added 6 hours ago
Sr. Director, Blockchain Application Engineering
CIBC
Toronto, ON
Full-time
Digital Assets Technology is building secure, scalable capabilities that support CIBC's innovation in tokenized deposits and enterprise blockchain solutions. As a Sr. Director, Block-Chain…
Added 6 hours ago
Merchant, Multicultural (Super Market Division)
Loblaw Companies Limited
Brampton, ON
Full-time
Support the Category Director in assortment optimization analysis, planogram design and in-store merchandising strategies, working in coordination with Associate Merchants, Space Planners,…
Added 6 hours ago
Associate Director, Communications (H&A)
Queen's University
Kingston, ON
$94,000 to $123,000 CAD / year
Full-time
Reporting to the Executive Director, Housing and Ancillary Services, the Associate Director, Communications serves as a member of the Housing and Ancillary Services Executive Team,…
Added 7 hours ago
Global Digital & AI Transformation Director Architecture + Urbanism
Arcadis
Toronto, ON
Full-time
The Architecture + Urbanism Digital & AI Transformation Director is accountable for rewiring how Architecture + Urbanism delivers value to clients by embedding digital, data, and AI…

Indigo Books & Music

Manager, Learning & Development

620 King Street West, Toronto, ON, M6K 0C6, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Experience: Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
Posting language: English
Posted: Sep 28, 2026

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Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

Course Evaluation Results
Employee Survey Results – Specific to Training
Delivery against Plan
Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

Design and develop interactive and engaging learning programs to support organizational talent development needs.
Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Provide input to the training budget process.
Maintain and update current core curriculum and compliance training programs and materials.
Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals.
Communicate appropriate context, standards and prescribed limits for work stream team members.
Establish effective working relationships with work stream team members
Bring out the best in others, empower, and constructively stretch talent
Give authentic feedback on performance and potential
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s Guiding Principles and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through the HR team and the organization
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

SCOPE

Reports to: Director, Talent Development

KEY RELATIONSHIPS

Internal:

Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors
Cultivate and maintain collaborative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function

External:

Vendors and contacts

Qualifications

Work Experience / Education / Certifications

Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
University degree in Human Resources, Education or Adult Training and Development
Must demonstrate a solid understanding of adult learning principles and design methodologies

Competencies / Skills / Attributes

Strong instructional design and visual design skills - sensitivity to layout, typography and colour
Expert in MS Office applications, primarily: Word, PowerPoint, and Excel
Highly proficient in using multimedia technology to enhance training/learning experiences
Exceptional writing, editing, and researching skills
Expert multi-tasking, prioritization, and project management abilities
Strong organizational skills and relentless attention to detail
Proven ability to consistently meet and exceed goals and deadlines
Able to quickly learn new product releases and industry trends
Self-starter with demonstrated ability to drive results and get the job done
Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues

Technical Skills

Experience using Articulate 360, or similar, to create learning content
Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.
Experience with Adobe Creative Suite
Experience managing LMS, LCMS, and online learning platforms
Experience using video editing software

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Human Resources

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 100000 - CAD 125000 - yearly

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More about this job

Responsibilities

The Manager, Learning and Development is responsible for designing, implementing, and improving learning strategies that build organizational capabilities. This role involves managing the enterprise LMS, facilitating training programs, and collaborating with business leaders to address skill gaps.

Requirements

Candidates must have a minimum of 5 years of instructional and e-learning design experience, ideally within a retail environment. A university degree in Human Resources, Education, or Adult Training and Development is required.

Skills

Instructional design
E-learning design
Project management
LMS management
Adult learning principles
Articulate 360
Adobe Creative Suite
Multimedia technology
Strategic thinking
Data analysis
Content creation
Facilitation
Needs analysis
Performance assessment
AI applications
Communication

Visa sponsorship

Not detected in the job text

Keywords

Instructional Design
E-learning
LMS
Articulate 360
Adobe Creative Suite
Adult Learning
Project Management
Human Resources
Retail
AI Applications
Training Delivery
Needs Analysis
Performance Metrics
Curriculum Development
Blended Learning
Talent Development
Strategic Planning
Multimedia
Video Editing
Compliance Training
Facilitation
Organizational Development
System Thinking
Entrepreneurial
Data Driven
Customer Centric
Learning Strategy
Assessment Tools
Content Creation
Professional Development

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