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Added 12 mins ago
Intermediate Conveyance Engineer - Civil Engineering
WSP in Canada
Toronto, ON · Etobicoke, ON
Full-time
Build strong relationships with clients and stakeholders through project delivery support, proposal development, and business development activities.
Added 12 mins ago
Process & Project Engineer - Warehouse & Distribution (BDL)
Brewers Retail Inc
Port Coquitlam, BC
We are currently searching for a Process & Project Engineer – Warehouse & Distribution, reporting to the Director, Engineering and Capital Projects. This vacancy is a full-time, permanent…
Added 27 mins ago
Senior Conveyance Engineer – Civil Engineering
WSP in Canada
Toronto, ON
Full-time
…of WSP’s Conveyance practice through technical leadership, project delivery, and strategic business…
Added 27 mins ago
Principal Conveyance Engineer - Civil Engineering
WSP in Canada
Toronto, ON
Full-time
Support project pursuits, proposal development, and business development activities while strengthening relationships with clients, agencies, contractors, and industry partners.
Added 27 mins ago
Junior NLP Data Scientist
The University of British Columbia
Vancouver, BC
$5,692.25 to $8,179.5 CAD / month
Full-time
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Added 41 mins ago
Senior Computational Quantum Physicist
Nord Quantique
Sherbrooke, QC
$150,000 to $180,000 CAD / year
Full-time
We are seeking a Senior Computational Quantum Physicist to lead the development of the next generation of simulation methods for bosonic quantum error correction.
Added 42 mins ago
Cost Estimator
Simpcw Resources Group
Kamloops 1, BC
Full-time
Lead overall bid development and present recommendations for management decision.
Added 42 mins ago
Junior Project Manager
Simpcw Resources Group
Kamloops 1, BC
Full-time
Support the development and maintenance of project plans, schedules, and budgets.
Added 57 mins ago
(Senior) Project Geologist
Foran Mining Corporation
Saskatoon, SK
Full-time
Eldorado Gold Saskatchewan | Foran is advancing the McIlvenna Bay project, a cornerstone asset and one of the most significant copper development projects in Canada. With commercial…
Added 57 mins ago
Project Manager - Halifax
RBC
Bedford, QC · Halifax, NS
Full-time
…Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance…
Added 57 mins ago
Agentic AI Lead
RBC
Toronto, ON
Full-time
We are seeking an experienced Agentic AI Lead/Solutions Architect to drive artificial intelligence and machine learning initiatives across RBC GAM. This role requires a strategic leader who…
Added 57 mins ago
Sr Android Engineer
RBC
Toronto, ON
Full-time
…designing, developing, maintaining and modernizing our mobile applications for Android platforms. You will work closely with our cross-functional teams to identify and prioritize project…
Added 1 hour ago
Program Coordinator, Health Care Assistant Program
Langara College
Vancouver, BC
Full-time
The Program Coordinator is responsible for the design, development, organization, promotion, implementation and evaluation of one or more specific programs within Langara College Continuing…
Added 1 hour ago
Frontend Developer Intern, Winter 2027
Coveo
Quebec, QC
Develop your skills by drawing on your mentor’s expertise. Watch, learn, and apply best practices in project management and software development.
Added 1 hour ago
Frontend Developer Intern, Winter 2027
Coveo
Montreal, QC
Develop your skills by drawing on your mentor’s expertise. Watch, learn, and apply best practices in project management and software development.
Added 1 hour ago
Frontend Developer Intern, Winter 2027
Coveo
Quebec, QC
Volunteer
Develop your skills by drawing on your mentor’s expertise. Watch, learn, and apply best practices in project management and software development.
Added 1 hour ago
Frontend Developer Intern, Winter 2027
Coveo
Montreal, QC
Volunteer
Develop your skills by drawing on your mentor’s expertise. Watch, learn, and apply best practices in project management and software development.
Added 1 hour ago
SoC Lead Engineer – LEC & Low Power Signoff
Advanced Micro Devices, Inc
Markham, ON
Full-time
We are seeking a technical lead with strong ownership to drive Low Power Static Verification and Logical Equivalence Check (LEC) signoff as part of our SoC (System-on-Chip) development…
Added 1 hour ago
Client Partner, Capital Developments' Strategic Change
Fraser Health
Surrey, BC
Full-time
…entails leading and facilitating initiatives related to various project stakeholder groups, including the Enhanced Inclusion and Development Agreement (EIDA), the Patient Family & Advisory…
Added 1 hour ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
…procurement and implementation of appropriate information systems applications. Analyzes business process reengineering concepts and methods and provides documentation of business…
Added 2 hours ago
Research Scientist
UNB Geodesy & Geomatics Engineering
Fredericton, NB
Full-time
Participate and lead in the planning, development, and implementation of new research initiatives.
Added 2 hours ago
Staff Software Developer – AI Products
Safe Software
Remote, Canada
$147,200 to $160,400 CAD / year
Full-time · Remote
The team practices agile development and utilizes Kanban boards to manage their backlog, epics and stories. As a Staff Software Developer - AI Products, you will regularly participate in…
Added 2 hours ago
Senior Data Engineer, Analytics
nesto
Vancouver, BC
Full-time
…Power BI reports, client extracts and internal tools. You'll lead new initiatives from first stakeholder conversation through to production. In your first year, you'll get up to speed on…
Added 2 hours ago
Senior Data Modeler
OMERS
Toronto, ON · Head Office Toronto
Full-time
Lead data modeling and architecture activities supporting OMERS’ legacy and modern pension administration systems, including systems with more than 2,000 tables and Employer and Member…
Added 3 hours ago
Engineer (Electrical Power) - High Current Lab
Kinectrics
Toronto, ON
Full-time
…company thanks to a number of significant training and personal development…

Indigo Books & Music

Manager, Learning & Development

620 King Street West, Toronto, ON, M6K 0C6, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Experience: Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

Course Evaluation Results
Employee Survey Results – Specific to Training
Delivery against Plan
Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

Design and develop interactive and engaging learning programs to support organizational talent development needs.
Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Provide input to the training budget process.
Maintain and update current core curriculum and compliance training programs and materials.
Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals.
Communicate appropriate context, standards and prescribed limits for work stream team members.
Establish effective working relationships with work stream team members
Bring out the best in others, empower, and constructively stretch talent
Give authentic feedback on performance and potential
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s Guiding Principles and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through the HR team and the organization
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

SCOPE

Reports to: Director, Talent Development

KEY RELATIONSHIPS

Internal:

Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors
Cultivate and maintain collaborative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function

External:

Vendors and contacts

Qualifications

Work Experience / Education / Certifications

Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
University degree in Human Resources, Education or Adult Training and Development
Must demonstrate a solid understanding of adult learning principles and design methodologies

Competencies / Skills / Attributes

Strong instructional design and visual design skills - sensitivity to layout, typography and colour
Expert in MS Office applications, primarily: Word, PowerPoint, and Excel
Highly proficient in using multimedia technology to enhance training/learning experiences
Exceptional writing, editing, and researching skills
Expert multi-tasking, prioritization, and project management abilities
Strong organizational skills and relentless attention to detail
Proven ability to consistently meet and exceed goals and deadlines
Able to quickly learn new product releases and industry trends
Self-starter with demonstrated ability to drive results and get the job done
Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues

Technical Skills

Experience using Articulate 360, or similar, to create learning content
Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.
Experience with Adobe Creative Suite
Experience managing LMS, LCMS, and online learning platforms
Experience using video editing software

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Human Resources

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 100000 - CAD 125000 - yearly

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More about this job

Responsibilities

The Manager, Learning and Development is responsible for designing, implementing, and improving learning strategies that build organizational capabilities. This role involves managing the enterprise LMS, facilitating training programs, and collaborating with business leaders to address skill gaps.

Requirements

Candidates must have a minimum of 5 years of instructional and e-learning design experience, ideally within a retail environment. A university degree in Human Resources, Education, or Adult Training and Development is required.

Skills

Instructional design
E-learning design
Project management
LMS management
Adult learning principles
Articulate 360
Adobe Creative Suite
Multimedia technology
Strategic thinking
Data analysis
Content creation
Facilitation
Needs analysis
Performance assessment
AI applications
Communication

Visa sponsorship

Not detected in the job text

Keywords

Instructional Design
E-learning
LMS
Articulate 360
Adobe Creative Suite
Adult Learning
Project Management
Human Resources
Retail
AI Applications
Training Delivery
Needs Analysis
Performance Metrics
Curriculum Development
Blended Learning
Talent Development
Strategic Planning
Multimedia
Video Editing
Compliance Training
Facilitation
Organizational Development
System Thinking
Entrepreneurial
Data Driven
Customer Centric
Learning Strategy
Assessment Tools
Content Creation
Professional Development

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