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Added 38 mins ago
K
Manager, National CPA Program (12 months contract)
KPMG
AB · Lethbridge, AB · Abbotsford, BC · Chilliwack, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Vancouver, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
Your work matters. As part of our Audit & Assurance practice, you’ll deliver high quality work that supports trust, transparency, and confidence across both public and private…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Part-time
…environment. Our extraordinary team also includes 4 personnel to help physicians with any daily tasks. Located in Willowbrook, our clinic is right at the heart of Langley and is next-door…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Port Moody, BC
- Part-time
We are currently recruiting Family Physicians interested in full-time, part-time, locum, or blended practice opportunities. Whether you are a new graduate or an experienced physician, this…
Added 1 hour ago
SD
Cashier, Hourly Full Time Day
Shoppers Drug Mart
Elmira, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 hours ago
TF
Junior Flooring Installer
Tantalus Floors Ltd
Calgary, AB
- Full-time
Whistler, BC | Full-Time | $25-$32/hourAbout Tantalus Floors
Added 4 hours ago
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Research Associate
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…clinician-scientist, is looking for a motivated person to fill the position of full-time Research Associate. The team specializes in genetic white matter diseases, leukodystrophies, and…
Added 4 hours ago
SD
Beauty Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Osoyoos, BC
- Full-time
…collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all…
Added 5 hours ago
LC
Receiver Part Time Day
Loblaw Companies Limited
Winnipeg, MB
- Part-time
Whether picking up a bag of cookies, a sweet new outfit or a cart full of essentials, our Receiver team members contribute to building memorable experiences by receiving and unloading new…
Added 5 hours ago
LC
Receiver Part Time Night
Loblaw Companies Limited
Winnipeg, MB
- Part-time
Whether picking up a bag of cookies, a sweet new outfit or a cart full of essentials, our Receiver team members contribute to building memorable experiences by receiving and unloading new…
Added 6 hours ago
WF
Bakery Production Team Member (Food Preparation) - Full Time
Whole Foods Market
Vancouver, BC
- Full-time
…descriptions. Team Leaders are required to spend significant time on the floor, engaging with customers, and pitching in to help whenever and wherever needed. All positions must strive to…
Added 8 hours ago
T
Security Systems Installation Coordinator
Talencore
Markham, ON
- Full-time
This is a full-time, on-site position based in Markham, Ontario. You’ll work from our office five days a week, report to the Installation Manager, and help keep projects moving from…
Added 8 hours ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Calgary, AB
- Full-time
If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role!…
Added 10 hours ago
BT
Senior Staff Accountant
Baker Tilly Canada
Collingwood, ON
- Full-time
Be part of something bigger. Build with us today - Now, for tomorrow.
Added 11 hours ago
LC
Receiver Part Time Night
Loblaw Companies Limited
Calgary, AB
- Part-time
Whether picking up a bag of cookies, a sweet new outfit or a cart full of essentials, our Receiver team members contribute to building memorable experiences by receiving and unloading new…
Added 13 hours ago
HP
Part-Time Educational Assistant - Falher, Alberta
High Prairie School Division
Falher, AB
- Part-time
…students in activities and encouraging independence and self-help…
Added 14 hours ago
SC
Automotive Service Technician (310S)
Stoakley-Stewart Consultants Ltd.
Burlington, ON
- Full-time
…out what is going on rather than simply replacing whatever part appears on a work…
Added 15 hours ago
SD
Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 16 hours ago
SD
Front Store Supervisor, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Edmonton, AB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 16 hours ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Shelburne, ON
- Full-time
…collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all…
Added 17 hours ago
CC
Member Advice Specialist - Sidney Branch
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Sidney, BC
- Full-time
Part of the Coast Capital Savings Federal Credit Union family of brands, we’ve been unlocking financial opportunities that positively impact people and communities for more than 85 years.…
Added 17 hours ago
H
Staff Software Engineer, Frontend
Harvey
Toronto, ON
- Full-time
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a…
Added 17 hours ago
H
Staff Software Engineer, Full Stack
Harvey
Toronto, ON
- Full-time
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a…
Added 20 hours ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
AB · Edmonton, AB
- Full-time
If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role!…
Added 20 hours ago
Front of House - Supervisor, Food Services
Northland Properties
Calgary, AB
As a Service Co-ordinator, you will help create a welcoming and quality experience for our guests. You will be assisting in the supervision of 15-20 crew members and running the restaurant…
Added 20 hours ago
Assistant Educator - Split Shift Position
Upper Canada Child Care
New Tecumseth, ON
Full-time Split Shift Position (30 hours/week): Candidates must be available to work a split-shift (morning and afternoon) in our Before & After School programs Monday-Friday to be…

Indigo Books & Music

Product Operations Manager

2625 Gordon Road, Regina, SK, S4S 6H7, Canada

From $50,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: From $50,000 CAD / year
Job type: Full-time
Experience: 2-3 years of progressive leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Posting language: English
Posted: Oct 28, 2026

Original job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best
We Will Be Customer Centric
We Will Be Entrepreneurial
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Committed to True and Shared Value Creation
We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

Through a continuous improvement lens, this role ensures that every stage of the product life cycle is executed efficiently and in alignment with brand standards, creating moments of discovery and joyful interaction. This includes ensuring that all product operations processes - including changeovers, door-to-floor, returns, cycle counting, markdowns, promotional setup, reportal maintenance, and inventory - are executed to standard, and that all merchandising reflects the Indigo brand.

The Product Operations Manager is a key driver of product operations processes and results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Key Process Scorecard results
Visual Merchandising Assessment (VMA) execution and action plan completion
Door-to-floor units per hour (UPH)
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads execution of product operations priorities at the store level, translating Indigo's strategic direction into operational plans that drive inventory accuracy, product availability, operational efficiency, and profitability.
Supports the General Manager in delivering store objectives, identifying operational risks and barriers to execution and implementing solutions that improve consistency, productivity, and results.
Provides leadership, direction, and ongoing support to Product Operations Leader(s)/Visual Operations Leader(s), ensuring inventory management, product flow, merchandising, promotional execution, and operational standards are executed consistently and effectively.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leader (SGL) practices, including active, in-the-moment coaching to reinforce behaviours, elevate execution, and drive customer engagement and results.
Owns clear and consistent communication of business priorities to the operations and visual team, leveraging Employee Hub, communication boards, and the DSR process to ensure alignment, understanding, and execution.
Owns the operational cycle and product flow within the store, leveraging sales, inventory, shrink, and process performance data to establish priorities, identify opportunities, and drive consistent execution of inventory management routines, including MyCount, Reportal, returns, audits, markdowns, and related inventory control processes.
Drives operational excellence across inventory and back-of-house processes, maintaining strong organization, compliance, inventory integrity, and loss prevention practices.
Leads merchandising and operational execution, ensuring product presentation, promotions, signage, inventory routines, and story changeovers are executed consistently and in alignment with company standards.
Supports labour planning and workload management by helping align operational priorities, team deployment, and available resources.
Reinforces clarity of roles, responsibilities, and accountability across the operations and visual team, ensuring alignment to the store structure and RASI model.
Recruits, develops, and retains high-performing teams through structured onboarding, coaching, and ongoing development.
Participates in store talent review, calibration, and succession planning, identifying high-potential employees and supporting their development and growth.
Identifies and addresses performance, conduct, and engagement risks within the team, taking appropriate action to maintain a strong, values-aligned culture.
Drives employee engagement through strong employee relations, meaningful action planning, and fostering a collaborative, inclusive team environment.
Leads store health and safety practices, ensuring compliance with all provincial policies, procedures, and standards while fostering a safe environment for employees and customers.
Models and embeds Indigo’s guiding principles and values, fostering a positive, inclusive, and high-performing team culture.

Reports to: General Manager

Manager once Removed (MOR): Regional Director/District Manager

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Regional Human Resources Manager
Regional Loss Prevention Manager
Regional Visual Merchandising Manager
Retail Operations team

External:

Customers
Landlord/facilities contacts and service providers, as required

Qualifications

2-3 years of progressive leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
College degree preferred or equivalent combination of education and relevant experience
Experience leading and executing operational, inventory, and/or merchandising processes, translating direction into clear actions that drive results
Strong business acumen, with the ability to interpret sales, inventory, shrink, and operational performance metrics to identify opportunities and implement focused action plans
Proven ability to recruit, develop, and retain engaged, high-performing teams, with a focus on coaching and developing front-line employees
Effective communication and problem-solving skills, with the ability to manage competing priorities and resolve escalated customer and team member situations
Demonstrated operational discipline and strong understanding of merchandising, inventory control, product flow, compliance, and loss prevention, with the ability to drive consistent execution across multiple priorities in a fast-paced retail environment.
Adaptable and agile, with the ability to respond to change and leverage technology (including AI-enabled tools) to improve operational efficiency and team effectiveness
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, resilience, and a proactive, solutions-oriented mindset
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Physical & Scheduling Requirements

The Product Operations Manager plays a hands-on leadership role in supporting all aspects of store operations, inventory flow, and product execution. This position requires flexibility to support business needs, including early morning shifts with start times as early as 5:00 a.m. multiple days per week for receiving, inventory management, merchandising, and operational priorities.

The role is highly active and requires the ability to:

Frequently lift, move, and carry boxes and merchandise weighing up to 40 lbs or more

Safely use ladders and material-handling equipment as required

Stand and walk for extended periods throughout the workday

Bend, reach, squat, push, and pull merchandise and fixtures regularly

Work in stockrooms, receiving areas, and on the sales floor in a fast-paced retail environment

The successful candidate will be comfortable balancing leadership responsibilities with hands-on operational work and maintaining a strong physical presence throughout the store on most shifts.

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Retail Operations

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: from CAD 50000 - yearly

Apply About employer

More about this job

Responsibilities

The Product Operations Manager leads store-level operational execution, including inventory management, merchandising, and product flow to drive sales and profitability. They also provide leadership and coaching to the operations team to ensure high performance and a customer-centric environment.

Requirements

Candidates should have 2-3 years of progressive leadership experience in a specialty retail or multi-unit environment. A college degree is preferred, along with strong business acumen and the ability to interpret operational performance metrics.

Skills

Product Operations
Visual Merchandising
Inventory Management
Team Leadership
Data Analysis
Loss Prevention
Customer Service
Operational Efficiency
Staff Development
Performance Management
Retail Operations
Inventory Control
Process Improvement
Communication
Problem Solving
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Product Operations
Visual Merchandising
Inventory Management
Retail Operations
Loss Prevention
Data Driven
AI Enabled
Customer Centric
Operational Excellence
MyCount
Reportal
Sales Generation
Labour Planning
Workload Management
Health and Safety
Inventory Accuracy
Product Flow
Merchandising Standards
Team Development
Performance Metrics
Business Acumen
Operational Discipline
Change Management
Retail Management
Inventory Control
Staff Coaching
Store Operations
Operational Efficiency
Strategic Execution
Brand Standards

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