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Added 10 mins ago
UC
Route Trainee - UniFirst Canada
UniFirst Corporation
Calgary, AB
- Full-time
…and preparing to transition into a full-time Route Service Representative (RSR) role. You’ll assist with deliveries, service, and route coverage while learning multiple customer accounts.…
Added 10 mins ago
T
Developing Investment Advisor - Edmonton & Calgary
TD
Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 10 mins ago
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Inbound Business Development Representative
PheedLoop
Toronto, ON
- Full-time
As an Inbound Sales Development Representative at PheedLoop, you’ll play a key role in driving our growth. Working in a high-paced, dynamic environment, you’ll take ownership of our sales…
Added 55 mins ago
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Representative
Primerica
Toronto, ON · Greater Toronto Area, Canada
- Part-time
…growth-oriented environment that encourages professional and personal development. Representatives are able to build a business offering products and solutions from Primerica subsidiary…
Added 1 hour ago
LN
Retail Promotions Representative – Financial Services
Lega Nova Group
Halifax, NS
- Full-time
Developing practical skills in customer engagement, promotional marketing and sales
Added 3 hours ago
PF
Traveling Merchandiser
Performance Food Group
Kamloops, BC
- Full-time
As a Merchandiser, you will report to the Sales Account Manager. You will be working in our customer retail locations in the interior area of BC and be responsible for the maintenance and…
Added 3 hours ago
AS
Part Time Retail Sales Representative - Temporary
Advantage Solutions
Calgary, AB
- Part-time
We are hiring a Retail Sales Merchandiser who can work effectively with store management to increase retail sales and execute client-driven merchandising that exceed the client’s…
Added 5 hours ago
NB
Banking Advisor
National Bank of Canada
Sainte-Agathe-des-Monts, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 7 hours ago
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Outside Sales Representative
Uline
Burnaby, BC · Richmond, BC · Surrey, BC · Vancouver, BC
- Full-time
Uline, a name millions of businesses across North America know and trust, is looking for an experienced Outside Sales Representative to build our growing Vancouver, British Columbia market.
Added 9 hours ago
EM
Customer Service Representative - Cold Lake
Enterprise Mobility
Cold Lake, AB
- $17.5 CAD / hour
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide…
Added 9 hours ago
FF
Senior Customer Engagement Representative (Senior Business Development Representative)
Forward Financing
Remote, Canada
- Full-time
- Remote
We are seeking a Senior Customer Engagement Representative who is focused on winning back previous clients with a paid in full balance and re-engaging them as clients. We are looking for a…
Added 11 hours ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
Track pilot progress, document results and communicate implementation status, risks and next steps to Redux leadership and the responsible Sales Representative
Added 11 hours ago
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Field Representative - Alcoholic Beverages
Acosta
Burlington, ON
- Full-time
Communicate effectively with store staff regarding tasks, sales activities, promotions, client objectives and work completed.
Added 11 hours ago
Overnight Shift Lead
McDonald's
Calgary, AB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and…
Added 11 hours ago
Overnight Shift Manager
McDonald's
Calgary, AB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and…
Added 11 hours ago
Overnight Shift Lead
McDonald's
Calgary, AB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and…
Added 13 hours ago
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Sales Development Representative
ParagraphAI
Toronto, ON
- Full-time
We're hiring a Sales Development Representative (SDR) to find new customers, start conversations, and generate sales opportunities for our growing portfolio of AI products.
Added 15 hours ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
When your volume calls for it, hire and coach a Business Development Representative to book first meetings for you.
Added 19 hours ago
GD
Customer Service Representative - Contract
Groupe Dynamite
Mont-Royal, QC
- Contract
Bonus Points: Experience in retail, sales, or e‑commerce customer experience gives you an extra edge.
Added 20 hours ago
GL
Financial Service Representative
goeasy Ltd.
Winnipeg, MB
- Full-time
A day in the life of a Financial Service Representative:
Added 20 hours ago
GL
Financial Service Representative
goeasy Ltd.
London, ON
- Full-time
A day in the life of a Financial Service Representative:
Added 21 hours ago
SD
Director of Estimation and Preconstruction
SAWW Developments
Vancouver, BC
- Full-time
Added 21 hours ago
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Field Sales Representative
Iceberg Cyber
Toronto, ON
- Full-time
We are looking for an energetic, resilient B2B Field Sales Representative who already understands what it takes to start conversations with strangers, handle rejection, and create…
Added 22 hours ago
ON
Automotive Sales Representative
Orillia Nissan
Orillia, ON
- Full-time
Orillia Nissan is looking for a motivated, enthusiastic, and results-driven Automotive Sales Consultant to join our growing team!
Added 23 hours ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Ottawa, ON
- Up to $17.95 CAD / hour
- Part-time
Own self-development and provide continuous feedback to colleagues and Leadership Team

Indigo Books & Music

Seasonal Customer Experience Representative

194 Commercial Boulevard, Tecumseh, ON, N9K 1G5, Canada

From $17.95 CAD / hour · Contract

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Job details

Pay: From $17.95 CAD / hour
Job type: Contract
Posting language: English
Posted: Oct 5, 2026

Original job description

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

We exist to add joy to our customers’ lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we’d treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Department: Customer Service

Employee Type: Seasonal

Full-Time/Part-Time: Part-Time

Compensation: from CAD 17.95 - hourly

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More about this job

Responsibilities

You will support daily store operations, including inventory management, merchandising, and processing incoming merchandise. Additionally, you will engage with customers to provide a welcoming experience and share product stories to drive sales.

Requirements

Previous experience in specialty retail is preferred but not required. Candidates must be able to work a flexible schedule, including evenings and weekends, and be capable of lifting up to 40 pounds.

Skills

Customer Service
Retail Operations
Inventory Management
Merchandising
Communication
Flexibility
Adaptability
Product Knowledge
Teamwork
Problem Solving
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Inventory Cycle Counts
Merchandising
Stock Replenishment
Store Operations
Customer Engagement
Seasonal
Sales Floor
Product Knowledge
Health and Safety

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