Call Centre Clerk - Moncton
- Moncton, NB, Canada
Part-time
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Job details
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
Are you passionate about helping people and creating great customer experiences? Join Indigo Park Canada as a Bilingual Call Centre Representative and become the first point of contact for customers across Canada. In this fast-paced role, you'll assist customers with parking access, payments, and inquiries while delivering exceptional service and finding solutions when challenges arise. If you enjoy problem-solving, communicating with people, and making a positive impact every day, we'd love to hear from you.
Note that the shifts are night time from Monday to Friday Midnight to 8 am.
Why Work at Indigo Park Canada?
The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has the right to equal treatment in employment and protection from discrimination, and accommodations are available upon request for employment and materials.
We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.
Note that the shifts are night time from Monday to Friday Midnight to 8 am.
Why Work at Indigo Park Canada?
- Employee-focused workplace
- Flexible scheduling
- Opportunities for career growth
- Be part of a trusted organization committed to service excellence
- Answer inbound calls from customers across Canada.
- Provide support with parking access, payments, equipment issues, and general inquiries.
- Investigate and resolve customer concerns and complaints.
- Identify and report parking equipment or access issues.
- Maintain accurate records of customer interactions and transactions.
- Previous customer service experience, preferably in a call centre environment.
- Bilingual in English and French (required).
- Strong verbal and written communication skills.
- Basic computer skills.
- Excellent problem-solving abilities and the ability to remain calm under pressure.
The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has the right to equal treatment in employment and protection from discrimination, and accommodations are available upon request for employment and materials.
We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.
More about this job
Responsibilities
Answer inbound calls from customers across Canada and assist with parking access, payments, equipment issues, and general inquiries. Investigate and resolve customer concerns, report parking equipment or access issues, and maintain accurate records of interactions and transactions.
Requirements
Previous customer service experience is required, preferably in a call centre, along with bilingual English and French proficiency. Candidates should have strong verbal and written communication, basic computer skills, problem-solving ability, and the ability to remain calm under pressure.
Skills
- Customer Service
- Bilingual Communication
- Verbal Communication
- Written Communication
- Problem-Solving
- Call Centre Support
- Customer Complaint Resolution
- Parking Access Support
- Payment Support
- Basic Computer Skills
- Recordkeeping
- Ability to Remain Calm Under Pressure
Benefits
- Flexible Scheduling
- Career Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
Keywords
- Customer Service
- Call Centre
- Inbound Calls
- Parking Access
- Payments
- Equipment Issues
- Customer Inquiries
- Complaint Resolution
- Problem-Solving
- Bilingual
- English
- French
- Verbal Communication
- Written Communication
- Basic Computer Skills
- Customer Interaction Records
- Parking Equipment
- Night Shift
- Facilities Services