Customer Service Representative - Calgary
- Calgary, AB, Canada
- Greater Calgary Metropolitan Area, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 2 to 3 years of customer service experience is required
- Posting language
- English
- Posted
Original job description
Be the reason a customer's day starts on the right foot. Indigo Park Canada is seeking a dedicated full-time Customer Service Representative who enjoys connecting with people, providing solutions, and working in a busy customer-focused environment. If you're a team player who takes pride in delivering exceptional service and enjoys a role with variety and responsibility, this opportunity is for you.
Why work at Indigo Park Canada?
The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination and, accommodations are available upon request in the relationship to employment and materials.
We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls please.
Successful candidates will be required to submit a Criminal Background and Driver abstract check.
Why work at Indigo Park Canada?
- Independent work environment
- Opportunity for career growth
- Referral bonuses
- Be part of a trusted organization focused on service excellence
- Greet, welcome and assist customers with any questions or inquiries
- Process customer transactions using a variety of payment methods in a quick and accurate manner
- Inform and advise customers and clients on our products and services
- Support customers with their use and navigation of the parking facilities and equipment
- Ensure that all defective ticket outputs are validated before allowing the customer to exit the premises
- Keep customer service booth tidy and organized throughout shift in order to deliver an efficient customer experience
- Other duties as assigned by manager
- Minimum 2 to 3 years of customer service experience is required
- Ability to clearly and accurately communicate both written and verbally
- Flexible to work weekends and other shifts, when needed
- Beginner to intermediate computer knowledge
- Ability to work efficiently under pressure in a fast-paced environment
- Ability to work well alone an as within a team-oriented environment
- Results-oriented individual with a concern for accuracy and customer relations.
The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination and, accommodations are available upon request in the relationship to employment and materials.
We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls please.
Successful candidates will be required to submit a Criminal Background and Driver abstract check.
More about this job
Responsibilities
Welcome and assist customers, answer inquiries, process payments accurately, and explain products and services. Help customers use parking facilities and equipment, validate defective ticket outputs, and keep the service booth organized.
Requirements
Requires 2 to 3 years of customer service experience, clear written and verbal communication, and beginner-to-intermediate computer knowledge. Candidates must be flexible to work weekends and other shifts, and able to work efficiently under pressure both independently and as part of a team.
Skills
- Customer Service
- Verbal Communication
- Written Communication
- Payment Processing
- Product and Service Knowledge
- Parking Facility Support
- Equipment Navigation
- Computer Skills
- Accuracy
- Customer Relations
- Working Under Pressure
- Teamwork
- Independent Work
- Organization
Benefits
- Career Growth Opportunities
- Referral Bonuses
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
Keywords
- Customer Service
- Customer Inquiries
- Payment Processing
- Payment Methods
- Products and Services
- Parking Facilities
- Parking Equipment
- Ticket Validation
- Customer Relations
- Computer Knowledge
- Written Communication
- Verbal Communication
- Fast-Paced Environment
- Weekend Shifts
- Teamwork
- Independent Work
- Accuracy
- Criminal Background Check
- Driver Abstract Check