Enforcement Officer - Ottawa
- Ottawa, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Do you enjoy working independently, staying active throughout your shift, and making a positive impact on daily operations? At Indigo Park Canada, our Parking Enforcement Officers play a key role in ensuring parking facilities remain safe, organized, and accessible for all users. As the face of our company on site, you will combine excellent customer service with professional enforcement of parking regulations while representing both Indigo and our clients with integrity and professionalism.
Why work at Indigo Park Canada?
Indigo Park Canada is the leading provider of parking, transportation, logistics, and consulting services in the country, with over 1,000 locations nationwide. The company’s activities span the entire mobility and parking value chain, including on-street parking services, a comprehensive digital offering, parking enforcement and public space management, as well as soft mobility and last-mile logistics solutions that optimize the use of available urban space to better serve cities and their citizens.
Indigo’s workforce reflects a diverse range of ages, profiles, and roles. We promote inclusion through an equal opportunity policy and are committed to preventing all forms of discrimination in recruitment and workplace relationships. Applications from all qualified individuals are encouraged. In accordance with the Human Rights Code, accommodations are available upon request during the recruitment and selection process.
Why work at Indigo Park Canada?
- Independent work environment
- Opportunity for career growth
- Referral bonuses
- Be part of a trusted organization focused on service excellence
- Patrol an assigned area by vehicle
- Issue warnings and quotes for illegally parked vehicles (using LPR vehicle system)
- Identify vehicles in violation of parking codes
- Make arrangements for illegally parked or abandoned vehicles to be towed, and direct tow-truck drivers to the correct vehicles
- Observe and report hazardous conditions such as replacement of unsafe signage within lot, etc.
- Prepare and maintain required records, records of parking enforcement, operational records and records of quoted quotations
- Maintain assigned equipment and supplies such as hand-held computers, quote book, etc.
- Provide information to the public regarding parking regulations and facilities
- Inform the public about policies, services or procedures
- Identify stolen, and counterfeit parking permits
- Duties as assigned by manager
- Excellent interpersonal and customer service skills
- Cautious and courteous driver, with a valid full provincial drivers license and a clean driving record
- Confidence in problem solving and ability to manage stressful situations
- Ability to clearly and accurately communicate both written and verbally
- Ability to work efficiently under pressure in a fast-paced environment
- Basic knowledge of handheld computer, personal computer (Windows XP/Mobile) and mobile phone features
- Enthusiasm for on-going learning, coaching, and training
- Results-oriented individual with a concern for accuracy and customer relations
- Exceptional time management and organizational capabilities
- Flexible schedule and ability to work evenings and weekends if necessary
- Valid provincial drivers license (Class G)
- Good communication skills
- High degree of attention to detail
- Excellent time management
- Ability to work as a team member under minimal supervision
Indigo Park Canada is the leading provider of parking, transportation, logistics, and consulting services in the country, with over 1,000 locations nationwide. The company’s activities span the entire mobility and parking value chain, including on-street parking services, a comprehensive digital offering, parking enforcement and public space management, as well as soft mobility and last-mile logistics solutions that optimize the use of available urban space to better serve cities and their citizens.
Indigo’s workforce reflects a diverse range of ages, profiles, and roles. We promote inclusion through an equal opportunity policy and are committed to preventing all forms of discrimination in recruitment and workplace relationships. Applications from all qualified individuals are encouraged. In accordance with the Human Rights Code, accommodations are available upon request during the recruitment and selection process.
More about this job
Responsibilities
Patrol assigned areas, identify parking violations, issue warnings and citations using an LPR system, and coordinate towing of illegally parked or abandoned vehicles. Maintain enforcement records and equipment, report hazardous conditions, identify fraudulent or stolen permits, and provide the public with information about parking rules and facilities.
Requirements
Applicants must have a valid provincial Class G driver's license, a clean driving record, strong communication and customer service skills, and the ability to solve problems and handle stressful situations. The role also requires attention to detail, effective time management, basic computer and mobile device skills, and the ability to work under pressure with minimal supervision; evening and weekend availability may be needed.
Skills
- Customer Service
- Interpersonal Communication
- Written Communication
- Verbal Communication
- Problem Solving
- Stress Management
- Safe Driving
- Attention To Detail
- Time Management
- Organization
- Teamwork
- Working Independently
- Record Keeping
- Parking Enforcement
- Handheld Computer Use
- Flexibility
Benefits
- Career Growth Opportunities
- Referral Bonuses
Visa sponsorship
Not detected in the job text
Categories
- Security & Safety
- Customer Service & Support
- Transportation
Keywords
- Parking Enforcement
- Parking Regulations
- Parking Facilities
- LPR Vehicle System
- Handheld Computers
- Windows XP
- Windows Mobile
- Mobile Phones
- Vehicle Patrol
- Parking Citations
- Towing Coordination
- Abandoned Vehicles
- Parking Permits
- Stolen Permits
- Counterfeit Permits
- Hazard Reporting
- Operational Records
- Customer Service
- Public Information
- Class G Driver's License
- Clean Driving Record
- Facilities Services