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Indigo Park Canada

Manager, Digital Payments

Canada

Job type: Full-time
Posting language: English · French
Posted: Sep 1, 2026

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Original job description

English section of this bilingual listing.

Working closely with Operations, IT, Product, Business Development, and Marketing teams across Canada and the United States, this role plays a critical part in executing the strategy, performance, and expansion of our platforms across physical locations.

Important: Candidates must have experience in environments that combine digital transactions with physical or location-based operations (e.g., POS, payments, mobility, retail, or infrastructure).

Key Responsibilities

Drive Adoption & Operational Deployment

Ensure the continued profitability of the digital payments business by maximizing adoption while optimizing deployment and operating costs
Collaborate with regional operations and site teams to increase adoption and usage of digital payment solutions at existing locations (same-site performance)
Partner with Business Development, client relations, and operations teams to deploy solutions at new locations (new-site rollout)
Lead or support the end-to-end rollout of digital payment solutions across multiple physical sites, ensuring smooth implementation and adoption
Act as a key liaison between field teams and internal stakeholders to resolve operational challenges and improve execution

Strategy, Partnerships & Commercial Execution

Develop and execute against clear goals and KPIs aligned with business, operational, and technology priorities
Identify and support opportunities for strategic partnerships (e.g., third-party integrations, digital channels, client platforms)
Contribute to defining technical, operational, and commercial models for new initiatives and partnerships
Support contract development and ensure the successful integration and rollout of new solutions

Performance, Analytics & Reporting

Track operational and financial performance of deployed solutions using dashboards and KPIs
Monitor adoption, usage, and customer behavior to identify improvement opportunities
Provide clear, consistent reporting to leadership on:
Deployment pipeline
Performance metrics
Customer feedback and insights
Operational challenges and learnings

Customer Experience & Continuous Improvement

Act as the digital payments and field operations subject matter expert for Canada
Collaborate with Product and Technology teams to inform and prioritize enhancements based on field insights
Ensure a consistent, efficient, and user-friendly customer experience across all platforms
Identify and implement improvements to user support processes, working with customer service and on-site teams

Qualifications

University degree (Bachelor’s or Master’s) in a relevant field
Minimum of 5+ years of experience in roles combining: digital solutions (web, mobile, payments) AND operations or deployment in physical environments
Experience in multi-site or field-based environments (e.g., retail, payments, mobility, transportation, infrastructure, or similar)
Demonstrated experience with digital transactions or payment systems (POS, mobile payments, QR, or similar) is strongly preferred
Strong understanding of operational rollout, implementation, and adoption challenges in real-world environments

Skills & Competencies

Strong leadership and stakeholder management skills
Ability to work cross-functionally across operations, IT, product, and commercial teams
Results-driven with strong analytical and problem-solving capabilities
Comfortable working in both strategic and hands-on operational contexts
Excellent communication and presentation skills
Experience with Agile methodologies and tools (e.g., Jira)
Proficient in Microsoft Office (Excel, PowerPoint, Word)

Language Requirements

Bilingualism in both French and English is required, as this role supports teams and clients in Canada and the US

Read the full bilingual original

About The Role

The Manager, Digital Payments & Field Operations, Canada, is responsible for driving client and customer adoption of our digital payment solutions and experiences across Canada, with a strong focus on increasing same-site and new-site performance. This role sits at the intersection of digital platforms, payments, and field operations, ensuring the successful deployment, adoption, and ongoing performance of our solutions in real-world environments.

Working closely with Operations, IT, Product, Business Development, and Marketing teams across Canada and the United States, this role plays a critical part in executing the strategy, performance, and expansion of our platforms across physical locations.

Important: Candidates must have experience in environments that combine digital transactions with physical or location-based operations (e.g., POS, payments, mobility, retail, or infrastructure).

Key Responsibilities

Drive Adoption & Operational Deployment

Ensure the continued profitability of the digital payments business by maximizing adoption while optimizing deployment and operating costs
Collaborate with regional operations and site teams to increase adoption and usage of digital payment solutions at existing locations (same-site performance)
Partner with Business Development, client relations, and operations teams to deploy solutions at new locations (new-site rollout)
Lead or support the end-to-end rollout of digital payment solutions across multiple physical sites, ensuring smooth implementation and adoption
Act as a key liaison between field teams and internal stakeholders to resolve operational challenges and improve execution

Strategy, Partnerships & Commercial Execution

Develop and execute against clear goals and KPIs aligned with business, operational, and technology priorities
Identify and support opportunities for strategic partnerships (e.g., third-party integrations, digital channels, client platforms)
Contribute to defining technical, operational, and commercial models for new initiatives and partnerships
Support contract development and ensure the successful integration and rollout of new solutions

Performance, Analytics & Reporting

Track operational and financial performance of deployed solutions using dashboards and KPIs
Monitor adoption, usage, and customer behavior to identify improvement opportunities
Provide clear, consistent reporting to leadership on:
Deployment pipeline
Performance metrics
Customer feedback and insights
Operational challenges and learnings

Customer Experience & Continuous Improvement

Act as the digital payments and field operations subject matter expert for Canada
Collaborate with Product and Technology teams to inform and prioritize enhancements based on field insights
Ensure a consistent, efficient, and user-friendly customer experience across all platforms
Identify and implement improvements to user support processes, working with customer service and on-site teams

Qualifications

University degree (Bachelor’s or Master’s) in a relevant field
Minimum of 5+ years of experience in roles combining: digital solutions (web, mobile, payments) AND operations or deployment in physical environments
Experience in multi-site or field-based environments (e.g., retail, payments, mobility, transportation, infrastructure, or similar)
Demonstrated experience with digital transactions or payment systems (POS, mobile payments, QR, or similar) is strongly preferred
Strong understanding of operational rollout, implementation, and adoption challenges in real-world environments

Skills & Competencies

Strong leadership and stakeholder management skills
Ability to work cross-functionally across operations, IT, product, and commercial teams
Results-driven with strong analytical and problem-solving capabilities
Comfortable working in both strategic and hands-on operational contexts
Excellent communication and presentation skills
Experience with Agile methodologies and tools (e.g., Jira)
Proficient in Microsoft Office (Excel, PowerPoint, Word)

Language Requirements

Bilingualism in both French and English is required, as this role supports teams and clients in Canada and the US

With more than 1,000 locations across Canada, Indigo Park Canada is the leading provider of parking, transportation, logistics, and consulting services. Our Company’s activities cover the entire value chain of mobility and parking: on-street parking and related services; a complete digital offering; parking enforcement and public space management; mobility and proximity logistics by optimizing the use of available space in the service of cities and their citizens.

À propos du poste

Le/la Gestionnaire, paiements numériques et opérations sur le terrain, Canada est responsable de stimuler l'adoption par les clients et les consommateurs de nos solutions et expériences de paiement numérique à travers le Canada, avec un fort accent sur l’augmentation de la performance des sites existants et des nouveaux sites.

Ce rôle se situe à l’intersection des plateformes numériques, des paiements et des opérations sur le terrain, en assurant le déploiement réussi, l’adoption et la performance continue de nos solutions dans des environnements réels.

En travaillant étroitement avec les équipes des opérations, TI, produit, développement des affaires et marketing au Canada et aux États-Unis, ce rôle joue un rôle essentiel dans l’exécution de la stratégie, de la performance et de l’expansion de nos plateformes dans les emplacements physiques.

Important : Les candidats doivent avoir de l’expérience dans des environnements qui combinent les transactions numériques avec des opérations physiques ou basées sur des emplacements (par exemple : POS/points de vente, paiements, mobilité, commerce de détail ou infrastructures).

Principales responsabilités

Favoriser l’adoption et le déploiement opérationnel

Assurer la rentabilité continue de l’activité des paiements numériques en maximisant l’adoption tout en optimisant les coûts de déploiement et d’exploitation
Collaborer avec les équipes régionales des opérations et des sites afin d’augmenter l’adoption et l’utilisation des solutions de paiement numérique dans les emplacements existants (performance des sites existants)
Travailler en partenariat avec les équipes de développement des affaires, de relations clients et des opérations afin de déployer des solutions dans de nouveaux emplacements (déploiement de nouveaux sites)
Diriger ou soutenir le déploiement de bout en bout des solutions de paiement numérique sur plusieurs sites physiques, en assurant une implantation et une adoption harmonieuses
Agir comme principal intermédiaire entre les équipes terrain et les parties prenantes internes afin de résoudre les défis opérationnels et améliorer l’exécution

Stratégie, partenariats et exécution commerciale

Développer et exécuter des objectifs et indicateurs de performance clairs alignés sur les priorités commerciales, opérationnelles et technologiques
Identifier et soutenir les opportunités de partenariats stratégiques (par exemple : intégrations tierces, canaux numériques, plateformes clients)
Contribuer à la définition des modèles techniques, opérationnels et commerciaux pour les nouvelles initiatives et partenariats
Soutenir l’élaboration des contrats et assurer l’intégration et le déploiement réussis des nouvelles solutions

Performance, analyses et rapports

Suivre la performance opérationnelle et financière des solutions déployées à l’aide de tableaux de bord et d’indicateurs de performance
Surveiller l’adoption, l’utilisation et le comportement des clients afin d’identifier les opportunités d’amélioration
Fournir des rapports clairs et cohérents à la direction concernant :

Le pipeline de déploiement
Les indicateurs de performance
Les commentaires et informations des clients
Les défis opérationnels et les apprentissages

Expérience client et amélioration continue

Agir comme expert(e) en matière de paiements numériques et d’opérations sur le terrain pour le Canada
Collaborer avec les équipes Produit et Technologie afin d’informer et prioriser les améliorations basées sur les observations du terrain
Assurer une expérience client cohérente, efficace et conviviale sur toutes les plateformes
Identifier et mettre en œuvre des améliorations aux processus de soutien aux utilisateurs, en collaboration avec le service à la clientèle et les équipes sur site

Qualifications

Diplôme universitaire (baccalauréat ou maîtrise) dans un domaine pertinent
Minimum de 5 ans d’expérience dans des rôles combinant :

des solutions numériques (web, mobile, paiements) ET
des opérations ou déploiements dans des environnements physiques

Expérience dans des environnements multisites ou basés sur le terrain (par exemple : commerce de détail, paiements, mobilité, transport, infrastructures ou domaines similaires)
Une expérience démontrée avec les transactions numériques ou les systèmes de paiement (POS/point de vente, paiements mobiles, QR ou similaire) est fortement privilégiée
Solide compréhension des défis liés au déploiement opérationnel, à l’implantation et à l’adoption dans des environnements réels

Compétences et aptitudes

Excellentes compétences en leadership et en gestion des parties prenantes
Capacité à travailler de manière transversale avec les équipes des opérations, TI, produit et commerciales
Axé(e) sur les résultats avec de fortes capacités analytiques et de résolution de problèmes
À l’aise autant dans des contextes stratégiques que dans des contextes opérationnels pratiques
Excellentes compétences en communication et en présentation
Expérience avec les méthodologies et outils Agile (par exemple : Jira)
Maîtrise de Microsoft Office (Excel, PowerPoint, Word)

Exigences linguistiques

Le bilinguisme en français et en anglais est requis, puisque ce poste soutient des équipes et des clients autant au Canada qu’aux USA

Avec plus de 1000 emplacements à travers le Canada, Indigo Park Canada est le principal fournisseur de services de stationnement, de transport, de logistique et de consultation. Les activités de notre Société couvrent l'ensemble de la chaîne de valeur de la mobilité et du stationnement : stationnement en voirie et services connexes ; une offre numérique complète ; contrôle des règles du stationnement et la gestion des espaces publics ; la mobilité et la logistique de proximité en optimisant l'utilisation de l'espace disponible au service de la ville et de ses citoyens. #IPC1

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More about this job

Responsibilities

The Manager of Digital Payments is responsible for driving the adoption and operational deployment of digital payment solutions across physical sites in Canada. This role involves collaborating with cross-functional teams to optimize performance, manage strategic partnerships, and ensure a seamless customer experience.

Requirements

Candidates must possess a university degree and at least 5 years of experience in roles combining digital solutions with physical operations. Proficiency in English and French is required, along with strong leadership, analytical, and stakeholder management skills.

Skills

Digital payments
Field operations
Stakeholder management
Project management
Strategic planning
Data analysis
Agile methodologies
Jira
Microsoft Office
Business development
Operational deployment
Performance reporting
Customer experience
Cross-functional collaboration
Problem-solving
Communication

Visa sponsorship

Not detected in the job text

Keywords

Digital payments
Field operations
POS
Mobile payments
QR codes
Multi-site management
KPIs
Agile
Jira
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Business development
Operational strategy
Customer behavior
Infrastructure
Mobility
Retail
Logistics
Consulting
Stakeholder management
Data dashboards
Financial performance
Technical integration
Contract development
User support
Bilingualism
Product management
Technology deployment
Performance metrics

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