Mobile Supervisor
- Ottawa, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 2–3 years of customer service experience, including at least 1–2 years in a supervisory or team lead role
- Posting language
- English
- Posted
Original job description
About The Role
As a Mobile Supervisor, you lead a team of parking attendants across multiple sites, patrolling in a company vehicle to keep operations safe, efficient, and customer-focused. You are the first point of escalation on the ground for customers, staff and clients, and the link between field teams and management.
What Would You Be Doing?
We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls, please.
As a Mobile Supervisor, you lead a team of parking attendants across multiple sites, patrolling in a company vehicle to keep operations safe, efficient, and customer-focused. You are the first point of escalation on the ground for customers, staff and clients, and the link between field teams and management.
What Would You Be Doing?
- Supervise, schedule and coach a team of parking attendants across assigned sites
- Patrol multiple parking facilities regularly in a company vehicle to monitor operations, compliance and safety
- Act as the main point of escalation for customer complaints, inquiries, and on-site incidents
- Respond to equipment malfunctions (gates, pay stations, ticket machines) and coordinate repairs with technical teams and vendors
- Conduct site inspections and ensure signage, equipment, and facilities meet company standards
- Oversee space counts and coordinate the opening and closing of parking areas, including during events and peak periods
- Plan and supervise the set-up and removal of temporary signage and traffic control
- Ensure parking areas and sidewalks are safe and free of hazards and debris, and arrange snow removal or maintenance as needed
- Review and complete daily reports, incident reports, and maintenance plans
- Train new team members on procedures, customer service standards and health and safety practices
- Communicate regularly with the Operations Manager, clients and other departments on site needs and performance
- Support cash handling, revenue control and enforcement procedures where applicable
- Other duties as required
- Evening shift from 5 pm to 1:30 am
- May be on call to respond to urgent site issues
- Must be able to work outdoors in all weather conditions, with frequent exposure to varying temperatures
- Spends a large part of each day navigating between sites
- Cautious and courteous driver, with a valid G / Class 5 license and a clean driving record
- Minimum 2–3 years of customer service experience, including at least 1–2 years in a supervisory or team lead role
- Bilingualism (English and French) is a strong asset
- Proven leadership skills, with the ability to coach, motivate, and hold a team accountable
- Strong communication skills and a calm, professional approach to difficult situations and escalations
- Excellent problem-solving and decision-making skills
- Ability to work efficiently under pressure in a fast-paced environment
- Able to work independently with minimal supervision while managing multiple sites
- Comfortable with mobile devices, reporting tools, and basic computer software (e.g., Microsoft Office)
- Results-oriented individual with a concern for accuracy, safety, and customer relations
We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls, please.
More about this job
Responsibilities
Supervise, schedule, and coach parking attendants across multiple sites while patrolling facilities, monitoring safety and compliance, and addressing customer concerns and on-site incidents. Coordinate equipment repairs, inspections, traffic and signage arrangements, reporting, training, and communication with management and clients.
Requirements
Requires a valid G/Class 5 driver's license and clean driving record, 2–3 years of customer service experience, and 1–2 years in a supervisory or team lead role. Candidates should demonstrate leadership, communication, problem-solving, and decision-making skills, be comfortable with mobile devices and basic computer software, and be able to work independently outdoors and under pressure.
Skills
- Team Supervision
- Scheduling
- Coaching
- Customer Service
- Conflict Resolution
- Problem-Solving
- Decision-Making
- Communication
- Site Inspections
- Safety Compliance
- Incident Reporting
- Equipment Troubleshooting
- Cash Handling
- Revenue Control
- Driving
- Microsoft Office
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Security & Safety
- Transportation
- Consulting
Keywords
- Parking Operations
- Parking Attendants
- Multi-Site Supervision
- Team Scheduling
- Team Coaching
- Customer Service
- Customer Complaints
- Incident Response
- Site Inspections
- Safety Compliance
- Equipment Malfunctions
- Gates
- Pay Stations
- Ticket Machines
- Technical Repairs
- Vendor Coordination
- Space Counts
- Event Operations
- Temporary Signage
- Traffic Control
- Snow Removal
- Daily Reports
- Incident Reports
- Maintenance Plans
- Cash Handling
- Revenue Control
- Enforcement Procedures
- Mobile Devices
- Reporting Tools
- Microsoft Office