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Indigo Park Canada

Mobile Supervisor

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 20, 2027
Experience: Minimum 2–3 years of customer service experience, including at least 1–2 years in a supervisory or team lead role
Posting language: English
Posted: Oct 20, 2026

Original job description

About The Role

As a Mobile Supervisor, you lead a team of parking attendants across multiple sites, patrolling in a company vehicle to keep operations safe, efficient, and customer-focused. You are the first point of escalation on the ground for customers, staff and clients, and the link between field teams and management.

What Would You Be Doing?

Supervise, schedule and coach a team of parking attendants across assigned sites
Patrol multiple parking facilities regularly in a company vehicle to monitor operations, compliance and safety
Act as the main point of escalation for customer complaints, inquiries, and on-site incidents
Respond to equipment malfunctions (gates, pay stations, ticket machines) and coordinate repairs with technical teams and vendors
Conduct site inspections and ensure signage, equipment, and facilities meet company standards
Oversee space counts and coordinate the opening and closing of parking areas, including during events and peak periods
Plan and supervise the set-up and removal of temporary signage and traffic control
Ensure parking areas and sidewalks are safe and free of hazards and debris, and arrange snow removal or maintenance as needed
Review and complete daily reports, incident reports, and maintenance plans
Train new team members on procedures, customer service standards and health and safety practices
Communicate regularly with the Operations Manager, clients and other departments on site needs and performance
Support cash handling, revenue control and enforcement procedures where applicable
Other duties as required

What Are the Working Conditions?

Evening shift from 5 pm to 1:30 am
May be on call to respond to urgent site issues
Must be able to work outdoors in all weather conditions, with frequent exposure to varying temperatures
Spends a large part of each day navigating between sites

What Are We Looking For?

Cautious and courteous driver, with a valid G / Class 5 license and a clean driving record
Minimum 2–3 years of customer service experience, including at least 1–2 years in a supervisory or team lead role
Bilingualism (English and French) is a strong asset
Proven leadership skills, with the ability to coach, motivate, and hold a team accountable
Strong communication skills and a calm, professional approach to difficult situations and escalations
Excellent problem-solving and decision-making skills
Ability to work efficiently under pressure in a fast-paced environment
Able to work independently with minimal supervision while managing multiple sites
Comfortable with mobile devices, reporting tools, and basic computer software (e.g., Microsoft Office)
Results-oriented individual with a concern for accuracy, safety, and customer relations

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls, please.

Apply About employer

More about this job

Responsibilities

Supervise, schedule, and coach parking attendants across multiple sites while patrolling facilities, monitoring safety and compliance, and addressing customer concerns and on-site incidents. Coordinate equipment repairs, inspections, traffic and signage arrangements, reporting, training, and communication with management and clients.

Requirements

Requires a valid G/Class 5 driver's license and clean driving record, 2–3 years of customer service experience, and 1–2 years in a supervisory or team lead role. Candidates should demonstrate leadership, communication, problem-solving, and decision-making skills, be comfortable with mobile devices and basic computer software, and be able to work independently outdoors and under pressure.

Skills

Team Supervision
Scheduling
Coaching
Customer Service
Conflict Resolution
Problem-Solving
Decision-Making
Communication
Site Inspections
Safety Compliance
Incident Reporting
Equipment Troubleshooting
Cash Handling
Revenue Control
Driving
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Parking Operations
Parking Attendants
Multi-Site Supervision
Team Scheduling
Team Coaching
Customer Service
Customer Complaints
Incident Response
Site Inspections
Safety Compliance
Equipment Malfunctions
Gates
Pay Stations
Ticket Machines
Technical Repairs
Vendor Coordination
Space Counts
Event Operations
Temporary Signage
Traffic Control
Snow Removal
Daily Reports
Incident Reports
Maintenance Plans
Cash Handling
Revenue Control
Enforcement Procedures
Mobile Devices
Reporting Tools
Microsoft Office

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