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…staff, and assets while delivering approachable, high-quality customer service across a variety of client sites in the…
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Indigo Park Canada

Operations Manager - East

Ottawa, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

At Indigo Park, we’re passionate about developing future leaders and supporting professional growth every step of the way. If you're ambitious, driven, and eager to learn, we’d love to welcome you to our team.

We are seeking an experienced and results-oriented Operations Manager to lead our parking operations portfolio and deliver exceptional service for our clients, customers, and teams. This role is critical to driving operational excellence, strengthening client partnerships, growing profitability, and developing high-performing teams across multiple locations.

Key Responsibilities

Build and maintain strong client relationships while supporting business retention, growth, and overall profitability.
Ensure all contractual commitments and service level agreements are successfully delivered and maintained.
Lead operational projects, business initiatives, and continuous improvement efforts across assigned locations.
Oversee month-end activities, including site invoicing, financial reconciliations, and revenue reporting.
Monitor, validate, and reconcile monthly revenue deposits from operational sites.
Analyze operational and financial performance, prepare reports, support budgeting activities, and manage expenses within approved guidelines.
Ensure effective inventory management, purchasing processes, and cost controls.
Recruit, coach, develop, and lead high-performing teams while fostering a culture of accountability and service excellence.
Plan and coordinate staffing requirements, schedules, training, and performance management activities.
Partner with Human Resources on recruitment, employee relations, disciplinary actions, and talent development initiatives.
Ensure compliance with company policies, safety standards, and operational procedures.
Perform other duties and special projects as assigned.

Requirements

Minimum of 2 years of experience in a management or supervisory role within parking operations, transportation, hospitality, facilities management, or another customer-facing service environment.
Proven ability to lead, coach, and develop frontline teams while fostering a culture of accountability, safety, and service excellence.
Strong client relationship management skills, with experience ensuring service commitments are met and customer expectations are exceeded.
Knowledge of service agreements and contract administration, with the ability to ensure contractual obligations are effectively delivered.
Excellent analytical, problem-solving, and decision-making skills, with the ability to identify opportunities for operational improvement.
Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication and interpersonal skills, with the ability to build productive relationships with clients, employees, and internal stakeholders.
Proficiency with Microsoft Office Suite, particularly Excel, Word, and Outlook.
Valid driver's license and ability to travel between operational sites as required.
Bilingualism (English and French) is considered an asset.

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, and accommodations are available upon request in relation to employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.

#IPC1

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More about this job

Responsibilities

Lead parking operations across multiple locations, maintaining client relationships and delivering contractual commitments while improving service, profitability, and operational performance. Oversee financial reporting, revenue reconciliation, budgeting, expenses, inventory, staffing, team development, and compliance.

Requirements

Requires at least two years of management or supervisory experience in parking operations or a related customer-facing service environment, along with demonstrated ability to lead teams and manage client and contract commitments. Candidates should have strong analytical, organizational, communication, and Microsoft Office skills, a valid driver's license, and the ability to travel between sites; English-French bilingualism is an asset.

Skills

Operations Management
Parking Operations
Contract Administration
Team Leadership
Coaching and Development
Financial Reporting
Revenue Reconciliation
Budgeting
Expense Management
Inventory Management
Purchasing
Operational Improvement
Performance Management
Microsoft Office
Communication

Visa sponsorship

Not detected in the job text

Keywords

Parking Operations
Facilities Services
Operations Management
Client Relationships
Business Retention
Profitability
Service Level Agreements
Contract Administration
Continuous Improvement
Month-End Activities
Site Invoicing
Financial Reconciliation
Revenue Reporting
Revenue Deposits
Budgeting
Expense Management
Inventory Management
Purchasing
Cost Controls
Recruitment
Employee Relations
Performance Management
Safety Standards
Microsoft Excel
Microsoft Word
Microsoft Outlook
Valid Driver's License
Operational Sites
Customer Service
Bilingualism

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