Supervisor
- Ottawa, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum of 2 years of customer service experience, including experience in a supervisor role
- Posting language
- English
- Posted
Original job description
Indigo Park is looking for a Parking Manger in Ottawa. The supervisor will be responsible for coordinating and day-to-day managing all functions (staffing, equipment, and operations). The supervisor ensures the successful development, maintenance, and enhancement of client/customer relationships.
What Would You Be Doing?
Operations
We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.
#IPC1
What Would You Be Doing?
Operations
- Supervise the general operations of each location
- Maintain efficient daily operations at the site, ensuring that employees project the desired image of Indigo Park Canada Services
- Monitor lot conditions (surface, HVAC, lighting, etc.)
- Ensure proper vehicle circulation
- Verify on-site supplies are adequate (tickets, cashier reports, etc.)
- Maintain equipment (Pay & Display meters, POF, gates, exit terminals, etc.)
- Provide Employee Manual / Operations Manual
- Perform lot audits (revenue and operational)
- Act immediately upon the instructions of the Area Manager regarding rate changes (order new decals or signage)
- Make suggestions to the Area Manager on how to improve revenue at your location
- Train new staff as per lot manual, with attention to valet procedures if applicable
- Maintain current employee files
- Take certain disciplinary measures with field staff (with involvement by the Area Manager)
- Replace field staff in case of illness or other absence
- Assist field staff during peak periods
- Communicate with the Area Manager when there is a need to make a staffing change or hire additional staff
- Provide uniforms
- Verify all employee time punches using the ADP portal
- Ensure that all operational policies and procedures are being followed at your location
- Ensure that all money handling procedures are properly documented in Operations Manuals and are followed by cashiers and attendants
- Ensure that all cashiers, attendants, and valets are properly stocked for inventory
- Assist the Area Manager with client relations
- Assist the Area Manager with field staff performance reviews
- Train new staff on-site
- Minimum of 2 years of customer service experience, including experience in a supervisor role
- Clean G driver’s license
- Strong communication and interpersonal skills, both written and verbal
- Availability to work evenings and weekends as needed
- Great team culture
- Numerous possibilities for career growth
- Inclusive environment
We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.
#IPC1
More about this job
Responsibilities
Oversee daily parking-site operations, including staffing, equipment, vehicle circulation, supplies, audits, and compliance with operational and cash-handling procedures. Train and support staff, manage attendance and personnel matters, and assist the Area Manager with client relationships, staffing decisions, and revenue improvements.
Requirements
Applicants need at least two years of customer service experience, including supervisory experience, and a clean G driver's license. Strong written and verbal communication and interpersonal skills are required, along with availability to work evenings and weekends as needed.
Skills
- Parking Operations Management
- Staff Supervision
- Customer Service
- Staff Training
- Cash Handling
- Revenue Auditing
- Equipment Maintenance
- Inventory Management
- Scheduling and Timekeeping
- Performance Management
- Communication
- Interpersonal Skills
- Problem Solving
- Operational Compliance
- Valet Procedures
Benefits
- Career Growth Opportunities
- Inclusive Work Environment
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Human Resources
- Administrative
- Consulting
Keywords
- Parking Operations
- Staffing
- Customer Service
- Client Relationships
- Parking Equipment
- Pay-and-Display Meters
- Gates
- Exit Terminals
- Vehicle Circulation
- Lot Audits
- Revenue Audits
- Cash Handling
- Operations Manual
- Employee Manual
- ADP Portal
- Timekeeping
- Inventory
- Valet Procedures
- Staff Training
- Performance Reviews
- Rate Changes
- Signage
- Facilities Services
- G Driver's License