Supervisor - West
- Vancouver, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 1-2 years of experience in a Supervisory/Team Lead capacity
- Posting language
- English
- Posted
Original job description
What Would You Be Doing?
- Responsible and accountable for the operational performance of all services, to ensure they match and/or exceed targets.
- Continuously identify and implement operational best practices
- Adjust and monitoring scheduling based on demand requirements to ensure efficient operational staffing levels
- Ensure delivery of client obligations and promises including day to day service levels, customer experience and quality measures
- Oversee customer relations management to ensure expectations are being met and identify areas for improvement
- Oversee and ensure that all cash and audit procedures are being followed
- Prepare reports, analyze and investigate any discrepancies in a timely manner
- Responsible for assisting with recruitment, training, coaching, mentoring and retention of staff
- Communicate and engage employees to ensure they understand company and client expectations on customer service, problem resolution processes, and products and services offered
- Manage labour costs based on business demands to ensure targets are achieved
- Other ad hoc duties and projects as assigned by management
- 24/7/365 operation with constantly changing demands and challenges
- May be required to work various shifts including evenings and weekends
- Sit, stand, and walk for extended periods of time
- Administrative and computer work required
- 1-2 years of experience in a Supervisory/Team Lead capacity
- Demonstrated exceptional customer service skills
- Proficient in Microsoft Excel/Word/Outlook, and Chrome
- Previous customer care, tourism, hospitality and/or food & beverage experience preferred
- Excellent communication and organizational skills
- Strong interpersonal skills with a focus on compassion, articulate conversation, and sincerity
- Ability to balance workload with busy and slow times
- Ability to pass a criminal background check and all airport screening processes
- Valid Class 5 drivers license and clean abstract
- Enthusiasm for on-going learning, coaching, and training
- Results-oriented individual, focused on accuracy, customer relatio
More about this job
Responsibilities
Oversee operational performance, staffing and scheduling, client service commitments, customer relations, cash and audit procedures, and labour costs. Support recruitment, training, coaching, and retention while reporting on and investigating discrepancies and completing assigned projects.
Requirements
Requires 1–2 years of supervisory or team lead experience, strong customer service, communication, organizational, and interpersonal skills, and proficiency with Microsoft Excel, Word, Outlook, and Chrome. Customer care, tourism, hospitality, or food and beverage experience is preferred; candidates must pass criminal and airport screening checks and hold a valid Class 5 driver’s licence with a clean abstract.
Skills
- Operational Performance Management
- Scheduling
- Customer Service
- Customer Relations Management
- Cash Handling
- Audit Procedures
- Reporting
- Discrepancy Investigation
- Recruitment
- Training
- Coaching
- Staff Retention
- Labour Cost Management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Hospitality
- Administrative
Keywords
- Operational Performance
- Best Practices
- Scheduling
- Staffing
- Service Levels
- Customer Experience
- Quality Measures
- Customer Relations
- Cash Procedures
- Audit Procedures
- Reporting
- Discrepancy Investigation
- Recruitment
- Training
- Coaching
- Mentoring
- Staff Retention
- Labour Costs
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Google Chrome
- Customer Care
- Tourism
- Hospitality
- Food And Beverage
- Airport Screening
- Class 5 Driver’s Licence