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Added 4 mins ago
Bilingual Analyst - Special Investigations Unit (ON)
Echelon Insurance
Mississauga, ON
Full-time
Added 4 mins ago
Territory Sales Representative (Greater Toronto Area)
Construction Specialties
Mississauga, ON
$85,000 to $110,000 CAD / year
Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners,…
Added 4 mins ago
Territory Sales Manager (Quebec, Ottawa & All Atlantic Canada)
Construction Specialties
Mississauga, ON
$95,000 to $120,000 CAD / year
Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners,…
Added 4 mins ago
Marketing and Communications Coordinator, Crop Development Centre
University of Saskatchewan
Saskatoon, SK
…apart. The CDC’s work spans pulses, cereals, oilseeds, and specialty crops. The centre develops varieties that perform under real conditions, licenses them through industry partnerships,…
Added 34 mins ago
Seasonal Customer Experience Representative
Indigo
Cornwall, ON
Part-time
Experience in specialty retail or a retail environment preferred but not required
Added 35 mins ago
ASSISTANT MANAGER
Northern Reflections Ltd
Brampton, ON
Full-time
years of retail management or supervisory experience, preferably in a specialty
Added 1 hour ago
Senior Mechanical Engineer
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ON · Naughton, ON
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…inertial navigation and positioning systems. By integrating specialty communications, unique electronics, intelligent software, tele-autonomy, and mobile mechatronics, the company provides…
Added 1 hour ago
Pediatric Emergency Physician(s), Division of Pediatric Emergency Medicine - BC Children's Hospital & UBC
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Full-time
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Added 1 hour ago
Senior Personal Banker - Home Borrowing - North York & Central Toronto (Current & Future Opportunities)
TD
Toronto, ON
Full-time
Create a consistent and exceptional customer experience in the branch, with specialty and predominant focus in home borrowing advice and experiences
Added 3 hours ago
Seasonal Customer Experience Representative
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Regina, SK
Part-time
Experience in specialty retail or a retail environment preferred but not required
Added 4 hours ago
Bilingual Analyst - Special Investigations Unit (SIU)
Echelon Insurance
Westmount, QC
Full-time
Added 4 hours ago
Seasonal Customer Experience Representative
Indigo
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Part-time
Experience in specialty retail or a retail environment preferred but not required
Added 4 hours ago
Pharmacist
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Toronto, ON
Full-time
Added 4 hours ago
Sales Manager
Michaels Stores
Orillia, ON
Full-time
…Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all…
Added 5 hours ago
Family Practitioner/General Practitioner
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Full-time
…specialists who provide outreach services to enhance access to specialty care throughout the…
Added 5 hours ago
Internal Medicine
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Part-time
BC Cancer is part of the Provincial Health Services Authority (PHSA) which plans, manages and evaluates specialty and province-wide health care services across BC. PHSA embodies values that…
Added 6 hours ago
pathologist - medical
Alberta Precision Laboratories
Edmonton, AB
Full-time
Added 6 hours ago
2026 Seasonal Customer Experience Representative
Indigo Books & Music
Welland, ON
$17.6 to $26.4 CAD / hour
Part-time
Experience in specialty retail or a retail environment preferred but not required
Added 7 hours ago
Sales Account Manager - Canada
norda run
Montreal, QC
Full-time
…responsible for expanding our footprint in premium run and outdoor specialty stores while ensuring our existing accounts have the support they need to succeed. This role reports into the…
Added 7 hours ago
2026 Seasonal Customer Experience Representative
Indigo
Welland, ON
$17.6 to $26.4 CAD / hour
Part-time
Experience in specialty retail or a retail environment preferred but not required
Added 8 hours ago
Director, E-commerce & Digital Growth, Agricultural Retail
Talencore
ON · London (Sunningdale / West Masonville / Medway / NE Hyde Park / East Fox Hollow), Ontario
Full-time
Experience in agriculture, biological products, lawn and garden, horticulture, home improvement, consumer products or specialty retail.
Added 8 hours ago
Delivery Driver (Non-CDL)
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Langley (District), BC · Langley, BC
Full-time
Keystone Automotive Operations Is North America's Leading Distributor Of Specialty Automotive Aftermarket, RV And Marine Parts And Accessories. Our Success Is Driven By a People-focused…
Added 8 hours ago
Optometrist - Part Time - Full-Scope Care - Canmore, AB (Canmore, AB, Canada)
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Added 9 hours ago
Operator Helper - Start
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Full-time
Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing,…
Added 11 hours ago
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Indigo

2026 Seasonal Customer Experience Representative

Welland, ON, Canada

Pay: $17.6 to $26.4 CAD / hour
Job type: Part-time
Apply by: Mar 26, 2027
Posting language: English
Posted: Sep 27, 2026

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Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

This is a seasonal position with a fixed-term contract.

WHAT YOU’LL DO

Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Support store operations by counting inventory, replenishing and shelving products, processing returns, receiving merchandise, and maintaining visual merchandising standards. Create welcoming customer experiences by engaging shoppers, recommending products through storytelling, responding to feedback, and contributing to a safe and supportive workplace.

Requirements

Retail experience is preferred but not required; candidates should be adaptable, willing to learn, and committed to excellent employee and customer experiences. The role requires extended periods of mobility on the sales floor, the ability to lift up to 40 pounds safely, and flexible availability for evenings, weekends, holidays, overnights, and early mornings; French and English bilingualism is required for Québec positions.

Skills

Customer Service
Retail Operations
Inventory Management
Stock Replenishment
Merchandising
Product Returns Processing
Receiving Merchandise
Product Knowledge
Customer Engagement
Communication
Adaptability
Flexibility
Teamwork
Health And Safety
Time Management
Bilingualism

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Customer Service
Store Operations
Inventory Cycle Counts
Stock Replenishment
Product Returns
Merchandising
Receiving Merchandise
Product Knowledge
Customer Engagement
Product Recommendations
Storytelling
Health And Safety
Customer Feedback
Employee Experience
Flexible Scheduling
Physical Mobility
Lifting Up To 40 Pounds
Bilingualism

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