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Added 4 mins ago
W
Project Engineering Manager
Wood
Vancouver, BC
- $135,000 to $175,000 CAD / year
- Full-time
…globally for over 60 years. Our world calls for advanced, scalable processing of key minerals and metals to meet rising demand across all commodities. At Wood, we play our part by…
Added 5 mins ago
Claims Advisor Commercial & Personal Auto
Gore Mutual Insurance
Cambridge, ON
…policies/policyholders. Your mission in this role is to provide superior customer and broker service while effectively managing claims costs. Reporting to the Team Leader, Auto Physical…
Added 19 mins ago
CO
Job ID #31934: Operations Services Representative (Periodic Posting) - REPOST
City Of Hamilton
Hamilton, ON
- Full-time
…time entry, maintenance/asset management system entry, invoice processing, receiving enquiries/complaints and administrative and clerical support to the workplace to facilitate the…
Added 20 mins ago
EH
Customer Service - Sr. Inside Sales
E.B. Horsman & Son
Kamloops, BC
- Full-time
The Senior Inside Sales Representative plays a key role in driving branch success by strengthening customer and supplier relationships, delivering accurate quotations, sales orders, and…
Added 35 mins ago
GO
Clerk 3 (Enrollment Clerk)
Government of Nova Scotia
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment…
Added 1 hour ago
AW
Furniture Sales Representative
Arrow Workforce Solutions
Mississauga, ON
- $45,000 to $50,000 CAD / year
- Full-time
We are looking for a motivated and customer-focused Furniture Sales Associate to manage our client's showroom and provide exceptional customer service.
Added 1 hour ago
NC
Member Representative
Northern Credit Union
Eganville, ON
- Full-time
The Member Representative plays a crucial role in enhancing our members' experience by collaborating with their branch team and internal partners. Their primary focus is to address member…
Added 1 hour ago
Office Operations - Domestic - Account Service Representative
the Lynden Family of Companies
Vaughan, ON
The successful Account Service Representative is responsible for providing customer service, clerical and administrative duties to a substantial number of clients and their customers,…
Added 1 hour ago
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Administrative Assistant, Wealth Management, Nesbitt Burns
BMO
Brossard, QC · Laval, QC · Montreal, QC · Quebec, QC · MCGC
- Full-time
Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
Added 2 hours ago
I
2026 Seasonal Customer Experience Representative
Indigo
Stratford, ON
- $17.95 to $20 CAD / hour
- Part-time
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 10 hours ago
S
Clinic Transcription and Health Records Evaluator, TB Clinics - BC Centre for Disease Control
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 10 hours ago
D
Personal Finance Advisor
Desjardins
Repentigny, QC · Terrebonne, QC
- Full-time
Mutual fund representative certificate – Autorité des marchés financiers
Added 12 hours ago
CI
Customer Service Representative
Congebec Inc.
Calgary, AB
- $22 to $24 CAD / hour
- Full-time
Contribute to a positive customer experience by ensuring the efficient processing of orders, maintaining accurate administrative follow-ups, and coordinating information between customers…
Added 12 hours ago
I
Seasonal Customer Experience Representative
Indigo
Kelowna, BC
- $18.25 to $20.95 CAD / hour
- Part-time
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 12 hours ago
FE
Inside Sales Representative
Franklin Empire Inc.
Newmarket, ON
- $50,000 to $60,000 CAD / year
- Full-time
We are currently seeking an Inside Sales Representative for our Newmarket branch.
Added 15 hours ago
SQ
Bilingual Customer Service Representative - Mutual funds Operations
Sunlife Québec
Montreal, QC
- Full-time
As a Bilingual Customer Service Representative - Mutual funds Operations you'll play a key role in the day-to-day servicing of English and French Advisors/ Clients across Canada.…
Added 15 hours ago
RC
Inside Sales Representative
Rexel Canada
Burlington, ON
- $45,000 to $65,000 CAD / year
- Full-time
…dedicated to delivering exceptional value to our employees, customer and stake holders alike. Together we are building sustainable performance and shaping a better…
Added 16 hours ago
CO
311 Call Centre Representative (Tom Davies Square) - Bilingual - English/French
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
…and Internet based environment (e.g. file maintenance, word processing, computerized spreadsheet applications, customer relationship management software, information input and…
Added 16 hours ago
EH
Customer Service - Inside Sales
E.B. Horsman & Son
Prince George, BC
- Full-time
The Customer Service - Inside Sales representative is responsible for building positive relationships with customers and suppliers by generating accurate quotations, sales orders, and…
Added 16 hours ago
JH
Director & Actuary, Corporate Development
John Hancock
Toronto, ON
- Full-time
Added 16 hours ago
CF
Customer Service Representative
Canadian Fiber Optics Corp
Grande Prairie, AB
- Full-time
We are seeking a reliable, and customer-focused Customer Service Representative to join our growing team. We are looking for someone energetic, outgoing, and driven to exceed customer…
Added 16 hours ago
CB
Accounts Payable Clerk (Contract)
Clark Builders
Edmonton, AB
- Full-time
Description: Perform data entry, scanning, filing and specific duties related to processing general ledger, accounts payable, or accounts receivable transactions.
Added 17 hours ago
RV
IT System Support Worker I (Junior)
Renfrew Victoria Hospital
Renfrew, ON
- Full-time
…background, culture, skills, perspectives, and experiences that are representative of our current and evolving population. We are passionate about fostering a workplace where all people…
Added 17 hours ago
M
Director & Actuary, Corporate Development
Manulife
Toronto, ON
- Full-time
Added 17 hours ago
M
Senior Travel Claims Specialist
Manulife
Waterloo, ON
- Full-time
Affinity Markets Travel Claims is looking for a highly motivated, quick-thinking and customer-focused individual to join our Travel Claims Risk Management Team at an exciting time. The team…

Indigo

2026 Seasonal Customer Experience Representative

Stratford, ON, Canada

$17.95 to $20 CAD / hour · Part-time

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Job details

Pay: $17.95 to $20 CAD / hour
Job type: Part-time
Apply by: May 4, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

This is a seasonal position with a fixed-term contract.

WHAT YOU’LL DO

Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Support daily store operations, including inventory counts, replenishment, returns, shelving, merchandise processing, and visual merchandising. Create welcoming customer experiences by engaging shoppers, recommending curated products, sharing product stories, and contributing to a safe and effective team environment.

Requirements

Retail experience is preferred but not required; candidates should be adaptable, willing to learn, and committed to excellent customer and employee experiences. The role requires extended periods on the sales floor, lifting items up to 40 pounds using safe techniques, and flexible availability for evenings, weekends, holidays, overnights, or early mornings; French and English bilingualism is required in Québec.

Skills

Customer Service
Retail Operations
Inventory Management
Stock Replenishment
Merchandising
Product Returns Processing
Receiving Merchandise
Customer Engagement
Product Storytelling
Adaptability
Flexibility
Communication
Teamwork
Health And Safety
Time Management
Physical Stamina

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Customer Service
Store Operations
Inventory Cycle Counts
Stock Replenishment
Product Returns
Shelving
Merchandise Receiving
Merchandise Processing
Visual Merchandising
Product Collections
Product Knowledge
Customer Feedback
Health And Safety
Teamwork
Flexible Scheduling
Physical Lifting
Employee Experience
Seasonal Employment

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