Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
Warehouse Manager
Sysco
Vancouver, BC · Buckhead Vancouver
Full-time
Lead, coach, and develop warehouse team members across all shifts to build a high-performing, engaged warehouse team.
Added 7 mins ago
Senior Director, AI and Data & Integration Platforms
Royal Bank of Canada
Mississauga, ON
Full-time
…culture of innovation, collaboration, and continuous learning. Coach technical leaders on strategic thinking, delivery excellence, and career development. Build a team of thought leaders…
Added 7 mins ago
Area Manager
Dexterra
Vancouver, BC
$80,000 to $90,000 CAD / year
Full-time
Plan staffing resources, coach service teams, and drive continuous improvement.
Added 36 mins ago
Underground Trainer
Barminco
Dease Lake 9, BC
Full-time
Demonstrate behaviours that match company values by setting the right example; be a role model and coach for employees, so that they are encouraged to always demonstrate the correct…
Added 36 mins ago
Health, Safety, Environmental & Training (HSET) Superintendent
Barminco
Dease Lake 9, BC
Full-time
Lead, coach, and develop the HSET team to build capability and foster a high-performing culture.
Added 52 mins ago
Quality Engineer II (Mainframe)
TD
Toronto, ON
Full-time
Provide technical direction within assigned scope and coach junior or intermediate quality engineers on mainframe testing, automation, defect analysis and engineering practices.
Added 52 mins ago
Vice-President, Digital Discoverability and Shopping
CIBC
Toronto, ON
Full-time
Lead, coach, and develop a large, multi-disciplinary crew, including senior product and delivery leaders.
Added 1 hour ago
Branch Manager
Royal Bank of Canada
Vernon, BC
Full-time
· Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
Added 1 hour ago
Branch Manager
Royal Bank of Canada
Montreal, QC
Full-time
Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
Added 1 hour ago
Vice-President, Digital Discoverability and Shopping
CIBC
Toronto, ON
Full-time
Lead, coach, and develop a large, multi-disciplinary crew, including senior product and delivery leaders.
Added 1 hour ago
Social Media & Content Manager
St. Andrew's School
Brampton, ON · Regional Municipality of Peel, ON
Full-time
…students are truly known by the life-long mentors who teach, coach, and advise them. Human connection, face to face, is the foundation of our program. Friendship and joy define our spirit;…
Added 1 hour ago
Relationship Manager Intern, Commercial Financial Services
RBC
Estevan, SK · Weyburn, SK · Yorkton, SK
Full-time
…relationship role in RBC’s Commercial Banking platform. The program is based primarily in a Commercial Centre and lasts approximately 9 months. A mentor is assigned to coach you throughout…
Added 1 hour ago
Branch Manager Advisor
RBC
Wawanesa, MB
Full-time
Role model, coach, and champion our Leadership Model. Consistently demonstrate empathy, kindness and take the time to understand circumstances, motivators, and concerns in all interactions…
Added 1 hour ago
Manager, Business Markets
RBC
Burnaby, BC · New Westminster, BC
Full-time
…bring the best of RBC to businesses and their owners. You will coach your team to deliver an exceptional client experience leading to the retention, acquisition and growth of target…
Added 1 hour ago
Branch Manager
RBC
Montreal, QC
Full-time
Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
Added 1 hour ago
Branch Manager
RBC
Vernon, BC
Full-time
· Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
Added 1 hour ago
Senior Director, AI and Data & Integration Platforms
RBC
Mississauga, ON
Full-time
…culture of innovation, collaboration, and continuous learning. Coach technical leaders on strategic thinking, delivery excellence, and career development. Build a team of thought leaders…
Added 1 hour ago
Field Consultant
Dyno Nobel
Labrador City, NL
Full-time
Observe how blast patterns impact digging style, equipment interaction, and overall pit productivity - and coach improvements in real time.
Added 1 hour ago
Truck & Coach Technician or Apprentice (310T)
The Humberview Group
Mississauga, ON
Full-time
Comprehensive Benefits – Health, dental, travel, life insurance, RRSP matching, and an Employment Assistance Program (EAP).
Added 1 hour ago
Outside Sales Consultant
Alsco Uniforms
Toronto, ON
Full-time
…will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be ready to identify and secure…
Added 2 hours ago
Strategic Planning & Alignment Lead (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
Coach senior leaders on effective articulation of strategic intent and expected outcomes
Added 2 hours ago
Payroll Supervisor
Confidential
Vernon, BC
$87,000 to $116,000 CAD / year
Full-time
This opportunity offers a competitive salary based on skills and experience and is eligible to participate in the bonus program. The team supports ongoing learning and development programs…
Added 2 hours ago
Customer Experience Leader
Indigo
Abbotsford, BC
$18.85 to $23.55 CAD / hour
Part-time
Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of customer experience, operational and cash handling standards
Added 2 hours ago
Outside Sales Consultant
Alsco Uniforms
Toronto, ON
Full-time
…will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be ready to identify and secure…
Added 2 hours ago
Supervisor, Commercial Services and Supervisor, Gaming Services
Liquor, Gaming and Cannabis Authority of Manitoba
Winnipeg, MB
Full-time
Strong leadership skills to train, coach, foster collaboration, provide direction, motivate staff.

Indigo

Customer Experience Leader

Abbotsford, BC, Canada

Pay: $18.85 to $23.55 CAD / hour
Job type: Part-time
Apply by: Mar 22, 2027
Experience: 1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

Net Promoter Score (NPS)
Net sales and profitability
Loyalty (plum and email acquisition)
Promotional execution
Store engagement score

KEY RESPONSIBILITIES – what the work is

Leads execution of customer experience priorities within the store, leveraging customer, sales, and omni-channel insights to optimize team deployment, deliver exceptional service, and drive customer engagement and sales performance.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active coaching and in-the-moment feedback that reinforce service behaviours and customer engagement.
Leads daily communication routines and sales rallies that reinforce business priorities, promotional activities, loyalty initiatives, customer opportunities, and service expectations.
Coaches and develops CERs to deliver intuitive recommendations, meaningful customer interactions, and exceptional service experiences that build customer loyalty and engagement.
Supports omni-channel execution, including customer pickups, Manhattan order management activities, online returns, customer issue resolution, and related customer interactions, ensuring a seamless and consistent customer experience.
Leads execution of customer-facing programs and initiatives, including Plum loyalty acquisition and engagement, Indigo Love of Reading, CEO Awards, Staff Picks, customer events, author signings, consignment programs, and store social media activities.
Leverages customer insights, Voice of the Customer feedback, and in-store observations to identify opportunities and support improvements to customer satisfaction and overall service execution.
Maintains customer service areas, payment desks, and cash office processes, ensuring compliance with cash handling procedures, operational controls, and company standards.
Supports store supplies ordering and other customer-facing operational routines to ensure teams have the resources needed to deliver a consistent customer experience.
Partners with Product Operations leadership to ensure alignment between customer experience, product availability, merchandising execution, and operational readiness.
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve execution and results.
Provides ongoing coaching and training on customer focused behaviours, building capability and accountability across the team.
Ensures a safe and organized work environment, maintaining compliance with all health and safety policies, procedures, and standards.
Models and embeds Indigo's Guiding Principles and values, fostering a positive, collaborative, and accountable team culture.

Reports to: Customer Experience Manager

Manager once Removed (MOR): General Manager

KEY RELATIONSHIPS

Internal:

Store employees
Store leadership team
Online Customer Service team
Indigo Love of Reading team

External:

Customers
Consignment authors/agents and event vendors
Adopt-a-School partners

Qualifications

1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
College degree preferred or equivalent combination of education and relevant experience
Demonstrated experience executing customer experience and/or omni-channel programs, translating direction into clear actions that drive results
Strong understanding of retail operations, including experience with cash handling, compliance, and execution in a fast-paced retail environment
Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of customer experience, operational and cash handling standards
Strong organizational and planning skills, with the ability to prioritize competing priorities, meet deadlines, and execute effectively in a fast-paced environment
Effective communication and problem-solving skills, with the ability to identify issues, prioritize actions, and support store objectives
Demonstrated operational discipline, including experience with inventory management, compliance, pricing accuracy, and execution of company standards
Adaptable and agile, with the ability to respond to changing priorities and leverage technology (including AI-enabled tools) to improve efficiency and execution
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, accountability, and a proactive approach to execution and continuous improvement
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, inventory integrity, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Additional Information

Our ideal candidate is flexible to work at both our Coles Sevenoaks location in Abbotsford AND our Coles Cottonwood location in Chilliwack. This is a unique opportunity to work with two very strong team in two locations, allowing for more shifts per week.

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Apply About employer

More about this job

Responsibilities

Lead store execution of customer experience priorities, service standards, loyalty initiatives, promotions, and omni-channel activities to improve customer engagement and business results. Coach and develop employees, use customer feedback and sales insights to improve service, and maintain operational, cash-handling, and safety standards.

Requirements

Requires 1–3 years of leadership experience in specialty retail or a multi-unit customer-facing environment, with demonstrated ability to coach teams and execute customer experience or omni-channel programs. A college degree is preferred or equivalent experience; candidates should also have strong retail operations, communication, planning, and problem-solving skills and be available for a flexible schedule and physical store work.

Skills

Customer Experience Leadership
Team Coaching And Development
Retail Operations
Omni-Channel Execution
Sales Generation
Customer Service
Loyalty Program Execution
Cash Handling
Inventory Management
Promotional Execution
Customer Insights Analysis
Communication
Problem-Solving
Planning And Organization
Health And Safety Compliance
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail Operations
Net Promoter Score
Net Sales
Profitability
Plum Loyalty
Email Acquisition
Sales Generation Leadership
R.E.A.D. Customer Service Model
Omni-Channel
Manhattan Order Management
Online Returns
Voice Of The Customer
Cash Handling
Inventory Management
Pricing Accuracy
Promotional Execution
Customer Events
Author Signings
Store Social Media
Indigo Love Of Reading
First Aid Certification
Joint Health And Safety Committee
AI-Enabled Tools
Health And Safety Compliance

Report this job